Head Of Product Development, Air Canada
Carlos Faxas is the Senior Manager of Product Management for Air Canada’s digital channels. He has spent over 10 years in the travel industry across various roles including Customer Experience, Mobile, and Digital Innovation. In his current position, Carlos is responsible for leading Air Canada’s product strategy and vision across their customer facing digital channels including aircanada.com, Air Canada mobile app, and kiosks. In addition to existing digital channels, he is responsible for identifying and leveraging new and emerging technologies that can enable new experiences for Air Canada customers. Carlos enjoys traveling, cooking, and exploring Canada with his wife and daughter in his spare time.