This is a hybrid event. Access to our in-person programming is exclusively reserved for qualified brand-side marketers and active paying sponsors, while our virtual programming will be open to the public.
8:00am
Breakfast and Registration
9:00am
Welcome
Brandon Gutman, Co-Founder, Brand Innovators
Marc Sternberg, Co-Founder, Brand Innovators
David Teicher, Editor and Chief Content Officer
9:05am
Opening Remarks
Michelle Fernandez, Head of Marketing Home Entertainment, LG Electronics
9:10am
Customer Experience 2020: eCommerce and Omni-Channel
Consumers now expect a seamless experience as they engage more actively with retailers in-store, online and on the go. From inventory availability to loyalty programs and synchronized support, both in-store and across devices, retail brands are in a unique position to build meaningful customer affinity on the path to purchase and beyond. Savvy retailers understand these changing dynamics and the power their physical locations have to drive e-commerce growth and how discovery online can increase traffic back to their stores. After taking stock of the latest omni-channel retailing trends and loyalty program strategies, we’ll challenge our panelists for predictions about what customer experience, brand engagement and loyalty may look like for retailers in the not-so-distant future.
Moderated by: Evan Krauss, SVP, Global Sales, Ranker
Ryan Anderson, VP Global Marketing, Marriott International
Doug Glickman, Sr. Director, Ecommerce & Merchandising, Tomorrow Sleep
Esperanza Teasdale, Senior Director of Shopper Marketing, PepsiCo
9:50am
Fireside Chat
Michelle Fernandez, Head of Marketing Home Entertainment, LG Electronics
Moderated by: Tom Hartman, Vice President, Sales, East, Innovid
10:25am
Success Story
Marisa Siegel, Senior Director, Budweiser Brand Team, Anheuser-Busch InBev
Moderated by: Ilana Leykekhman, Senior Director of Strategy & Planning, CrowdTwist
10:45am
Fireside Chat
Jason Jahn, CMO, Publisher’s Clearing House
11:00am
Networking Break
11:15am
Fireside Chat
Luke Chatelain, Vice President, Digital Innovation at West Elm
Moderated by: Larissa Licha, Head of Product Attribution & Incrementality, AdRoll X
11:45am
Fireside Chat – Engaging Consumers Across Media & Devices
Kate Gunning, Executive Director, Global Head of Brand Strategy & Activation, J.P. Morgan Asset Management
Moderated by: Kara Brennan, Associate Director of Customer Success, Innovid
12:15pm
40 Under 40 RoundTable: Trends in Marketing & Consumer Engagement
Moderated by: Rob Gregory, President, WHOSAY
Michael Rotella, Senior Manager – Digital Product Innovation & Strategy, Verizon
Chris Rackliffe, Director Social Media Engagement Strategy, Aetna
David Schneidman, Marketing Director, COVERGIRL, Coty
12:40pm
It’s a Wrap!