Brand Innovators Future of Retail & Consumer Experience

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Brand Innovators Future of Retail & Consumer Experience





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Digital media and advertising technology is re-inventing how brands engage with and build long term relationships with their consumers. Powerful new platforms and emerging technologies — including social media, mobile, content marketing, digital video, data and analytics, programmatic advertising and marketing automation — are enabling brands to engage and interact with their consumers in new and exciting ways, with more efficiency and personalized messages than ever. Brand Innovators Future of Consumer Experience & Retail will provide brand marketers from Fortune 500 and other leading brands with an important forum to share success stories and best practices about how they are using technology to grow their businesses. And, more importantly, to learn how to stay ahead of the curve and the next disruptive technology that will change consumer behavior.

To register for the all events associated with this multi-day event, click the register button above or scroll down to the registration form below. You can register for individual events on their respective pages.

Stay Ahead of the Curve

Day 1

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Day 2

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Day 3

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Breakfast and Registration


Welcome and Opening Remarks

Brandon Gutman, Co-Founder, Brand Innovators
Marc Sternberg, Co-Founder, Brand Innovators
David Teicher, Editor and Chief Content Officer

Host: Ted Rubin, Social Media Strategist, Acting CMO, Brand Innovators, author of Return on Relationship

Event Chair: Nicole Fraley, Associate Vice President, Digital Marketing, Victoria’s Secret


Engaging Your Consumers Through Digital and Emerging Channels

Irene Cassedy, Director, Ecommerce Merchandising, bareMinerals
Sapna Parikh, Executive Director, Digital & eCommerce, CLARINS Group

Moderated by: Jack Riker, Director of Client Partnerships, BounceX



Amit Shah, Chief Marketing Officer, 1-800-Flowers


Fireside Chat

Amit Shah, Chief Marketing Officer, 1-800-Flowers

Moderated by: Peter Giordano, SVP, Sales Operations & Strategy, Simulmedia


Networking Break


Loyalty.X, Rethinking Customer Loyalty

When customer experience matters more than points.

Patrick Reynolds, CMO, Session M
Kevin Rice, CMO, Hathway


Customer Experience 2020: Omni-Channel Retailing & Loyalty

Consumers now expect a seamless experience as they engage more actively with retailers in-store, online and on the go. From inventory availability to loyalty programs and synchronized support, both in-store and across devices, retail brands are in a unique position to build meaningful customer affinity on the path to purchase and beyond. Savvy retailers understand these changing dynamics and the power their physical locations have to drive e-commerce growth and how discovery online can increase traffic back to their stores. After taking stock of the latest omni-channel retailing trends and loyalty program strategies, we’ll challenge our panelists for predictions about what customer experience, brand engagement and loyalty may look like for retailers in the not-so-distant future.

Moderated by: Ilana Leykekhman, Senior Director of Strategy and Planning, CrowdTwist

Benjamin Lord, Executive Director, Global eCommerce and Consumer Decision Journey, NARS
Michael Rotella, Senior Manager – Digital Product Innovation & Strategy, Verizon
Brian Venuti, Vice President Global CRM, Luxottica Group




Success Story

Andrew Eis, Head of Marketing, HiBall, Anheuser Busch-InBev


Fireside Chat

Andrew Eis, Head of Marketing, HiBall, Anheuser Busch-InBev

Moderated by: Gayle Fuguitt, Chief of Customer Insight and Innovation, Foursquare


Fireside Chat

Jennifer Dalipi, Senior Director, Global Media Consumer Beauty, Coty

Moderated by: Marc Guldimann, Founder & CEO, Parsec Media


The New Norm: Innovation In eCommerce, Mobile Shopping, and Direct-to-Consumer

The role of the physical store in the future of retail has drastically changed over the past few years, as new technologies and consumer preferences have paved the way to a new purchase funnel, first through traditional eCommerce, then Mobile Commerce, and now, an increase in direct-to-consumer commercial relationships.

As retail undergoes it’s biggest paradigm shift, the brick and mortar store is being reinvented and brands are looking to new technologies, strategies, and dynamics to engage with their customers in digital channels, to acquire customers and drive them both in-store and through the online purchase funnel.

Moderated By: Marty Berman, VP North America Remarketing, InMobi

Ryan Bonifacino, Chief Marketing Officer, Tomorrow Sleep
Helena Verellen, SVP Global Strategic Partnerships, Audible, an Amazon company


Networking Break


From Content to Commerce: Driving Sales Through Content

Cara Friedman, Director of Content and Community, Classpass
Dana Miller, Senior Director, Marketing and Public Relations, AHAVA
Banita Sarwar, Director, Global Digital Personalization & eCommerce, Starwood Hotels, Marriott

Moderated By: Brian Murphy, VP Global Sales, StartApp


Fireside Chat

Milton Pappas, Former Chief Marketing Officer, Hudson’s Bay Company

Moderated By: Marty Berman, VP North America Remarketing, InMobi


It’s a Wrap!






Victoria’s Secret 1740 Broadway New York, NY 10019





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