2021 Predictions

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August 28, 2020

You’re seeing a meteoric rise of influencers, and I attribute some of that to the fact we haven’t been able to go shopping with friends. We often say that friends and family are the biggest influencers on a purchase. If I can’t go shopping with my best friend in California, where is that influence coming from? It’s likely going to come from those content producers that are entertaining, engaging and really building a relationship with you. I think influencers carry a strong sense of authenticity to their followers. They’re really careful about who they partner with. They feel their personal brand is on the line. And it’s as much a compliment to be chosen by them as it is for you to have a partnership with them.

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Shenan Reed

SVP, Head of Media, L'Oreal

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Previous Quote's of the Day

Anastasia Soare

Founder, Anastasia Beverly Hills

My clients were my walking advertisements. I wanted every single woman to feel beautiful and to have beautiful eyebrows. They were the initial influencers. To me, every single person is an influencer. If you talk about my products, watch my videos, purchase our products, you are an influencer. I get so much joy sharing my knowledge and products with my clients. To give people the tools and products to feel beautiful and confident and powerful is an amazing thing. The most important thing to me from the beginning was to create the best quality products and to have a product for everyone.

My clients were my walking advertisements. I wanted every single woman to feel beautiful and to have beautiful eyebrows. They were the initial influencers. To me, every single person is an influencer. If you talk about my products, watch my videos, purchase our products, you are an influencer. I get so much joy sharing my knowledge and products with my clients. To give people the tools and products to feel beautiful and confident and powerful is an amazing thing. The most important thing to me from the beginning was to create the best quality products and to have a product for everyone.

James Gregson

Head of Social Content Studio, LEGO

To be able to innovate and be wildly creative, you need processes in place to support that. The ultimate goal for our team is to create less ads and instead create great content because that content can become the ads. I’m a big believer that if it smells like an ad and looks like an ad, it will be consumed like an ad. Whereas, if it’s great content because it’s highly engaging and serves the audience, the results are going to be far greater. Especially when you think of Gen Z, this audience does not like traditional advertising and the traditional media efforts are less relevant to them.

To be able to innovate and be wildly creative, you need processes in place to support that. The ultimate goal for our team is to create less ads and instead create great content because that content can become the ads. I’m a big believer that if it smells like an ad and looks like an ad, it will be consumed like an ad. Whereas, if it’s great content because it’s highly engaging and serves the audience, the results are going to be far greater. Especially when you think of Gen Z, this audience does not like traditional advertising and the traditional media efforts are less relevant to them.

Randy Jackson

TV Personality, Musician, Manager

I love eyewear, because I need to wear glasses. I love watches, so I have a line of watches. I have a line of guitars, because I play the guitar. I have Unified Health Labs, because I need to take vitamins to keep my body right and in tip-top shape. It’s so important to invest in things that are authentic to you. I would see people team up with designers and make things but they wouldn't wear it. What’s the point of making and designing products that you’re not even rocking? Can influencers really be authentic in what they’re doing if their only prerogative is to sell something? It really all comes down to authenticity. Make it real!

I love eyewear, because I need to wear glasses. I love watches, so I have a line of watches. I have a line of guitars, because I play the guitar. I have Unified Health Labs, because I need to take vitamins to keep my body right and in tip-top shape. It’s so important to invest in things that are authentic to you. I would see people team up with designers and make things but they wouldn't wear it. What’s the point of making and designing products that you’re not even rocking? Can influencers really be authentic in what they’re doing if their only prerogative is to sell something? It really all comes down to authenticity. Make it real!

Angela Courtin

Global Head of Brand Marketing, YouTube

Gen Z is probably one of the most authentic and transparent generations and I think they require that from brands. They are probably the one generation that looks to brands in terms of their brand voice and how they want them to speak up on the issues they care about. Gen Z inspires brands to think about how their brand can positively impact the consumer's life. I think COVID was probably a great example for all of us to think about the ways we show up to support. Think about the things that were taken away from their generation or were reimagined during the last six months that many of us would take for granted in terms of rites of passage.

Gen Z is probably one of the most authentic and transparent generations and I think they require that from brands. They are probably the one generation that looks to brands in terms of their brand voice and how they want them to speak up on the issues they care about. Gen Z inspires brands to think about how their brand can positively impact the consumer's life. I think COVID was probably a great example for all of us to think about the ways we show up to support. Think about the things that were taken away from their generation or were reimagined during the last six months that many of us would take for granted in terms of rites of passage.

Kathleen Braine

Senior Director of Brand Marketing, BABE Wine, Anheuser-Busch InBev

It is really important, especially when you are a consumer good and a lot of your brand is based in these emotional moments that are relevant in the world today, to really be tapped into that culture and to be able to react to it. You can have the best social listening in the world but if you are not able to react to it immediately then why are you listening? We really think especially at BABE we have our finger on the pulse of what our consumers are talking about and then we try to look for what that human insight is and look for where our brand can authentically play. It is not enough to just comment on things. If you are trying to talk to everyone, you are talking to no one, so how do you join cultural moments and really think about what is happening in the world and still be a human and be authentic to that brand and to who your consumer is. It’s a delicate balance.

It is really important, especially when you are a consumer good and a lot of your brand is based in these emotional moments that are relevant in the world today, to really be tapped into that culture and to be able to react to it. You can have the best social listening in the world but if you are not able to react to it immediately then why are you listening? We really think especially at BABE we have our finger on the pulse of what our consumers are talking about and then we try to look for what that human insight is and look for where our brand can authentically play. It is not enough to just comment on things. If you are trying to talk to everyone, you are talking to no one, so how do you join cultural moments and really think about what is happening in the world and still be a human and be authentic to that brand and to who your consumer is. It’s a delicate balance.

Amanda Goetz

VP Marketing, The Knot Worldwide

Being open minded from a content perspective is a huge pillar for us. Our core focus is that we believe anyone should marry who they want, when they want, and if they want - the if is actually really important because we care a lot about the marriage more than just the wedding. We {as a society} have to remind ourselves that all of the time, it’s not about spending a lot of money on one given day. it’s about two humans coming together, and how we can use our product and platform to prepare people for that, and that’s talking about relationship health, how to love yourself, what it means to go to therapy - normalizing those aspects and talking through what it’s like to experience it. Also, celebrating second weddings - it’s important to show that there is no right or wrong way to live your life and we are here to support everyone. We are a brand that stands for acceptance, helping people feel good about living their life; however they choose to define it.

Being open minded from a content perspective is a huge pillar for us. Our core focus is that we believe anyone should marry who they want, when they want, and if they want - the if is actually really important because we care a lot about the marriage more than just the wedding. We {as a society} have to remind ourselves that all of the time, it’s not about spending a lot of money on one given day. it’s about two humans coming together, and how we can use our product and platform to prepare people for that, and that’s talking about relationship health, how to love yourself, what it means to go to therapy - normalizing those aspects and talking through what it’s like to experience it. Also, celebrating second weddings - it’s important to show that there is no right or wrong way to live your life and we are here to support everyone. We are a brand that stands for acceptance, helping people feel good about living their life; however they choose to define it.

Carly Zipp

Global Head of B2B Marketing, TikTok

Don't make ads, make TikToks is our rallying cry to the industry. Don’t make things that are intrusive or are going to get in the way of an entertainment experience. Make a TikTok that is part of our community and that is part of our platform. When we think about advertising and marketing, we all know the ads that enhance your experience as a consumer and your daily life the ones that get in the way, and the ones that you don't remember in a good way. We invite brands and marketers to really think about TikTok as an entertainment platform that they should harness the energy of to make cool organic content that is really going to be welcomed by the community and to really play off of the trends. It's that easy.

Don't make ads, make TikToks is our rallying cry to the industry. Don’t make things that are intrusive or are going to get in the way of an entertainment experience. Make a TikTok that is part of our community and that is part of our platform. When we think about advertising and marketing, we all know the ads that enhance your experience as a consumer and your daily life the ones that get in the way, and the ones that you don't remember in a good way. We invite brands and marketers to really think about TikTok as an entertainment platform that they should harness the energy of to make cool organic content that is really going to be welcomed by the community and to really play off of the trends. It's that easy.

Ishita Ahmed

Director of Loyalty, CRM, and Personalization, Taco Bell

I’ve had the pleasure of being a part of the launch of Taco Bell’s loyalty program - a program that has been in the works for a couple of years. It had to go through a lot of different levels of approvals to make this happen, and believe it or not, the pandemic actually delayed the launch. Something I noticed when I joined Taco Bell was the ability of speed to customers. With the pandemic, Taco Bell did a really great job of reacting to the customer and meeting them where they needed to be. With the safety precautions, ordering ahead in the app and all of the different technical pieces took priority to the loyalty program. We had to put the customer first and make sure the customer knows that we’re on the same road of concern with safety that they are.

I’ve had the pleasure of being a part of the launch of Taco Bell’s loyalty program - a program that has been in the works for a couple of years. It had to go through a lot of different levels of approvals to make this happen, and believe it or not, the pandemic actually delayed the launch. Something I noticed when I joined Taco Bell was the ability of speed to customers. With the pandemic, Taco Bell did a really great job of reacting to the customer and meeting them where they needed to be. With the safety precautions, ordering ahead in the app and all of the different technical pieces took priority to the loyalty program. We had to put the customer first and make sure the customer knows that we’re on the same road of concern with safety that they are.

Erin Chin

Head of Brand Communications & Consumer Engagement - Mountain Dew, PepsiCo

For the Mountain Dew brand, we really think of our consumers as fans. Our fans are our lifeblood. I have a team completely dedicated to fan engagement. Together, we lead a lot of the fandom work that is focused on four pillars. How do we engage with our fans to make them feel heard? How do we reward our fans to make them feel valued? How do we unite our fans to make them feel like they belong to this community of fans which we call Dew Nation? How do we partner with our fans and empower them to drive decisions that are happening on the brand side. The reason why the fandom is so important is because we have really fervent fans. It’s such a gift to have that type of fandom, so we really cherish it.

For the Mountain Dew brand, we really think of our consumers as fans. Our fans are our lifeblood. I have a team completely dedicated to fan engagement. Together, we lead a lot of the fandom work that is focused on four pillars. How do we engage with our fans to make them feel heard? How do we reward our fans to make them feel valued? How do we unite our fans to make them feel like they belong to this community of fans which we call Dew Nation? How do we partner with our fans and empower them to drive decisions that are happening on the brand side. The reason why the fandom is so important is because we have really fervent fans. It’s such a gift to have that type of fandom, so we really cherish it.

Megan Garafola

Director, Social Marketing, Marriott International

Loyalty is at the core of everything we do at Marriott, and is the heart of the Marriott Bonvoy program. When you think about the different tiers in our loyalty program, our Ambassador Elite members are staying with us over 100 times a year, sometimes laying their head on a Marriott bed more times than their own. When we think about how we interact with our members, we want to be as loyal to them, as they are to us. Hospitality is at the center of that entire relationship. That relationship starts with what is happening at our hotels, and making sure our members feel special and cared for when they are there, whether that’s suite upgrades, or surprising members with champagne for a special occasion.

Loyalty is at the core of everything we do at Marriott, and is the heart of the Marriott Bonvoy program. When you think about the different tiers in our loyalty program, our Ambassador Elite members are staying with us over 100 times a year, sometimes laying their head on a Marriott bed more times than their own. When we think about how we interact with our members, we want to be as loyal to them, as they are to us. Hospitality is at the center of that entire relationship. That relationship starts with what is happening at our hotels, and making sure our members feel special and cared for when they are there, whether that’s suite upgrades, or surprising members with champagne for a special occasion.

Quinn Kilbury

Head of Partnerships and Consumer Experience, Heineken USA

As a brand, it's so important that you’re in the right places and the right cultural hotspots. If your product or brand isn't there - then you can't be a part of the culture. It’s just not possible. When a consumer goes out to the coolest bar in town, they better be able to find your product because if they can’t, you’re in a mindset loss. You want to be a part of those special moments and if you can’t find the beer there, you’re not going to be a part of it. We put a lot of energy in just making sure our brands are at the right bars and restaurants. We want to make sure that when people are having a good time, they’re drinking our brand.

As a brand, it's so important that you’re in the right places and the right cultural hotspots. If your product or brand isn't there - then you can't be a part of the culture. It’s just not possible. When a consumer goes out to the coolest bar in town, they better be able to find your product because if they can’t, you’re in a mindset loss. You want to be a part of those special moments and if you can’t find the beer there, you’re not going to be a part of it. We put a lot of energy in just making sure our brands are at the right bars and restaurants. We want to make sure that when people are having a good time, they’re drinking our brand.

Ursula Ringham

Head of Global Influencer Marketing, SAP

When you’re collaborating with influencers, they are the voice for your brand. At the end of the day, audiences want to relate to brands as people. Some influencers don’t want to be as authentic because they also have a brand to protect. But you really need that authenticity. When you’re more authentic, you’re more believable. When you’re more believable, that creates trust. Trust is a commodity that we all need. When your audience trusts you, they’re going to continue on that journey with you, and buy into your product.

When you’re collaborating with influencers, they are the voice for your brand. At the end of the day, audiences want to relate to brands as people. Some influencers don’t want to be as authentic because they also have a brand to protect. But you really need that authenticity. When you’re more authentic, you’re more believable. When you’re more believable, that creates trust. Trust is a commodity that we all need. When your audience trusts you, they’re going to continue on that journey with you, and buy into your product.

Gilbertson Cuffy

Brand Marketing Director, PepsiCo

I think it's important to recognize that we do benefit from culture. It’s the reason why brands want to get involved in cultural conversations - especially today with impressions, likes, news recaps, essentially the roundups. If everyone is talking about the Grammys or the Super Bowl - and you’re taking part in those big moments, hopefully, you’re a part of the broad conversation that is attached to it, which could lead to brand affinity, then sales. Brands need to go beyond participating in culture - what are you adding in value? There is something called a culture vulture and consumers are really good at sussing that out. It’s up to us as brands to recognize that whatever audience we’re targeting at that moment, you are actually adding to the moment instead of taking from it.

I think it's important to recognize that we do benefit from culture. It’s the reason why brands want to get involved in cultural conversations - especially today with impressions, likes, news recaps, essentially the roundups. If everyone is talking about the Grammys or the Super Bowl - and you’re taking part in those big moments, hopefully, you’re a part of the broad conversation that is attached to it, which could lead to brand affinity, then sales. Brands need to go beyond participating in culture - what are you adding in value? There is something called a culture vulture and consumers are really good at sussing that out. It’s up to us as brands to recognize that whatever audience we’re targeting at that moment, you are actually adding to the moment instead of taking from it.

Scott Donaton

Head of Creative, Hulu

There are three primary things that my team does. We work on the Hulu brand, the Hulu content strategy and we work with Hulu’s advertising partners to help them do things beyond the traditional advertising units. In all of those cases, when it comes to my internal teammates, I don’t want them to think of us as an in-house agency because the danger is that your co-workers begin to treat you as a vendor. The people that we work with are not our clients - we are their partners and teammates. When we work with outside agencies, which we always will because we want to become navel-gazers and there are certain capabilities and resources that we don’t have in-house, we don’t want to be seen as a competitor to them - but instead as a collaborator. When we work with our advertising and brand partners, we don’t want their agencies to think of it as us trying to take their role. I think of us as an in-house creative studio, but I don’t think of us as an agency.

There are three primary things that my team does. We work on the Hulu brand, the Hulu content strategy and we work with Hulu’s advertising partners to help them do things beyond the traditional advertising units. In all of those cases, when it comes to my internal teammates, I don’t want them to think of us as an in-house agency because the danger is that your co-workers begin to treat you as a vendor. The people that we work with are not our clients - we are their partners and teammates. When we work with outside agencies, which we always will because we want to become navel-gazers and there are certain capabilities and resources that we don’t have in-house, we don’t want to be seen as a competitor to them - but instead as a collaborator. When we work with our advertising and brand partners, we don’t want their agencies to think of it as us trying to take their role. I think of us as an in-house creative studio, but I don’t think of us as an agency.

Adam Pierno

Associate Vice President, Marketing Strategy, Arizona State University

If you’re using purpose as a tactic to help with PR and positive social media buzz, there is nothing wrong with that. However, if it is not authentic to how people understand the brand, don’t do it. Do the research first to confirm how people view your brand and if the purpose doesn’t fit, it is wrong for you. How do you take what people already know and love about your brand and identify what purpose you can serve in a meaningful way that your consumers will understand, appreciate and join you in serving? If all those things are true, you will have a much better recipe for success.

If you’re using purpose as a tactic to help with PR and positive social media buzz, there is nothing wrong with that. However, if it is not authentic to how people understand the brand, don’t do it. Do the research first to confirm how people view your brand and if the purpose doesn’t fit, it is wrong for you. How do you take what people already know and love about your brand and identify what purpose you can serve in a meaningful way that your consumers will understand, appreciate and join you in serving? If all those things are true, you will have a much better recipe for success.

Elizabeth Schultz

Vice President, Guest Experience, Strategy & Innovation, Hyatt Hotels

As everyone knows, WFH stands for ‘Work From Home’, but it’s taken on a whole new meaning for us at Hyatt. WFH can now stand for ‘Work from Hyatt’. We’ve discovered an entire new type of traveler amidst this pandemic, and we’re really focused on how we can best serve those travelers who are working remotely. A resort isn’t typically used for working remotely, but we’re adjusting to be open to these new consumer trends. We’re learning and always trying to be as agile as possible.

As everyone knows, WFH stands for ‘Work From Home’, but it’s taken on a whole new meaning for us at Hyatt. WFH can now stand for ‘Work from Hyatt’. We’ve discovered an entire new type of traveler amidst this pandemic, and we’re really focused on how we can best serve those travelers who are working remotely. A resort isn’t typically used for working remotely, but we’re adjusting to be open to these new consumer trends. We’re learning and always trying to be as agile as possible.

Luc Bondar

President - MileagePlus, Vice President - Marketing & Loyalty, United Airlines

We’re working to continually innovate along that travel journey and find ways to not just deliver cleanliness and safety, but make the process easier for the customer. We know, with confidence, that the demand for travel has not gone away. There is so much pent-up demand. I'm excited for the future of travel and I’m excited for the innovation that will come from this. I hate that it takes something like this to drive a lot of these advancements but we have a responsibility as marketers and leaders to look for the silver lining and find opportunities to make it better for our brands, business and our customers.

We’re working to continually innovate along that travel journey and find ways to not just deliver cleanliness and safety, but make the process easier for the customer. We know, with confidence, that the demand for travel has not gone away. There is so much pent-up demand. I'm excited for the future of travel and I’m excited for the innovation that will come from this. I hate that it takes something like this to drive a lot of these advancements but we have a responsibility as marketers and leaders to look for the silver lining and find opportunities to make it better for our brands, business and our customers.

Greg Fisher

Chief Marketing Officer, Affirm

Every CMO I'm talking to today is looking at investment and saying, how can you tighten your belt, and if not, how are you providing more immediate return. The biggest thing I keep hearing is that brand marketing is at risk. The important piece here is we still need to do storytelling and land the benefits of why we should matter. We’re leaning more into influencers because every consumer is looking forward in a different way but has been impacted in a significant way. It’s so important to be thinking about how you're connecting with people on an individual level with context on where they are at.

Every CMO I'm talking to today is looking at investment and saying, how can you tighten your belt, and if not, how are you providing more immediate return. The biggest thing I keep hearing is that brand marketing is at risk. The important piece here is we still need to do storytelling and land the benefits of why we should matter. We’re leaning more into influencers because every consumer is looking forward in a different way but has been impacted in a significant way. It’s so important to be thinking about how you're connecting with people on an individual level with context on where they are at.

Shenan Reed

SVP, Head of Media, L'Oreal

You’re seeing a meteoric rise of influencers, and I attribute some of that to the fact we haven’t been able to go shopping with friends. We often say that friends and family are the biggest influencers on a purchase. If I can’t go shopping with my best friend in California, where is that influence coming from? It’s likely going to come from those content producers that are entertaining, engaging and really building a relationship with you. I think influencers carry a strong sense of authenticity to their followers. They’re really careful about who they partner with. They feel their personal brand is on the line. And it’s as much a compliment to be chosen by them as it is for you to have a partnership with them.

You’re seeing a meteoric rise of influencers, and I attribute some of that to the fact we haven’t been able to go shopping with friends. We often say that friends and family are the biggest influencers on a purchase. If I can’t go shopping with my best friend in California, where is that influence coming from? It’s likely going to come from those content producers that are entertaining, engaging and really building a relationship with you. I think influencers carry a strong sense of authenticity to their followers. They’re really careful about who they partner with. They feel their personal brand is on the line. And it’s as much a compliment to be chosen by them as it is for you to have a partnership with them.

Doug Palladini

Global Brand President, Vans

Vans is an inclusive brand by nature. Ubiquity is not our objective. We had to live up to our commitment in saying Black Lives Matter. A lot of people come on our site to criticize our Black Lives Matter stance, and they say “All lives matter. I'm throwing my vans in the trash.” And what we’re saying is, that’s ok. We think if you can’t get your head around Black Lives Matter, then maybe Vans isn’t the brand for you. It can be really hard for brands to have that fortitude to let people go. Again, in our mind, it’s quality over quantity of our fans....Posting about Black Lives Matter is easy. The harder thing to do is consistent and ongoing actions by our brand until anti-racist actions are done and we no longer have a system that breeds bigotry, hate and racism in this country.

Vans is an inclusive brand by nature. Ubiquity is not our objective. We had to live up to our commitment in saying Black Lives Matter. A lot of people come on our site to criticize our Black Lives Matter stance, and they say “All lives matter. I'm throwing my vans in the trash.” And what we’re saying is, that’s ok. We think if you can’t get your head around Black Lives Matter, then maybe Vans isn’t the brand for you. It can be really hard for brands to have that fortitude to let people go. Again, in our mind, it’s quality over quantity of our fans....Posting about Black Lives Matter is easy. The harder thing to do is consistent and ongoing actions by our brand until anti-racist actions are done and we no longer have a system that breeds bigotry, hate and racism in this country.

Heather Hinkel

Senior Director, Brand Strategy, Minnesota Twins

My first seven months at the Twins, I was focusing not so much on the sport but concentrating on the brand itself. The biggest learning curve for me is there's two different entities: there’s the brand and then there’s the sport. When it comes to the actual sport of baseball, there's nothing I can really change. I'm not on the field or on the coaching staff so I spent a lot of time learning the brand - learning how the organization works and where the opportunities were. The world is changing so fast in terms of entertainment and even though we are a sports team, we’re an entertainment brand as well. If we start to think of ourselves as an entertainment brand over a sports team, our runway is extremely strong.

My first seven months at the Twins, I was focusing not so much on the sport but concentrating on the brand itself. The biggest learning curve for me is there's two different entities: there’s the brand and then there’s the sport. When it comes to the actual sport of baseball, there's nothing I can really change. I'm not on the field or on the coaching staff so I spent a lot of time learning the brand - learning how the organization works and where the opportunities were. The world is changing so fast in terms of entertainment and even though we are a sports team, we’re an entertainment brand as well. If we start to think of ourselves as an entertainment brand over a sports team, our runway is extremely strong.

Caroline Morgan

VP, Digital Strategy, LA Dodgers

The circumstances that have arisen out of COVID have really exasperated and shed light on areas of improvement we previously didn’t spend time on. Timelines have been accelerated in a way they otherwise wouldn't have. Our leadership and ownership collectively knows and feels that we need to start thinking as strategically as possible about reaching consumers where they are in this ever changing media landscape. Baseball is a legacy product - in order to really continue to offer the best version of baseball we need to be more adaptive and more innovative in ways that we offer our core product to younger consumers that consume media in different ways.

The circumstances that have arisen out of COVID have really exasperated and shed light on areas of improvement we previously didn’t spend time on. Timelines have been accelerated in a way they otherwise wouldn't have. Our leadership and ownership collectively knows and feels that we need to start thinking as strategically as possible about reaching consumers where they are in this ever changing media landscape. Baseball is a legacy product - in order to really continue to offer the best version of baseball we need to be more adaptive and more innovative in ways that we offer our core product to younger consumers that consume media in different ways.

Jami Crist

Director, Sports Marketing: Run + Train, Under Armour

Trust yourself because you are the expert in the room. As women, we often second guess ourselves - asking why we’re at the table. You need to trust that you’re at the right place at the right time, and you need to inherently believe that. With the pandemic, women are handling so much more than ever before; it’s really admirable and inspiring. Now, more importantly than ever, women need to lean on their female supporters and mentors to help each other navigate these unbelievable times.

Trust yourself because you are the expert in the room. As women, we often second guess ourselves - asking why we’re at the table. You need to trust that you’re at the right place at the right time, and you need to inherently believe that. With the pandemic, women are handling so much more than ever before; it’s really admirable and inspiring. Now, more importantly than ever, women need to lean on their female supporters and mentors to help each other navigate these unbelievable times.

Mary Kate Shea

Senior Director Sports Marketing and Sponsorship, John Hancock

For women in sports, I think internally, it’s really about surrounding yourself with allies: people that understand your passions, your unique quirks, your strengths and your weaknesses. I firmly believe that intelligence is always going to win. Become an expert in your field and do thorough research. Find your niche. It’s okay if everyday you wake up and you’re excited to work. It’s really special to hone in on what you’re passionate about. The goal is to really become your own advocate.

For women in sports, I think internally, it’s really about surrounding yourself with allies: people that understand your passions, your unique quirks, your strengths and your weaknesses. I firmly believe that intelligence is always going to win. Become an expert in your field and do thorough research. Find your niche. It’s okay if everyday you wake up and you’re excited to work. It’s really special to hone in on what you’re passionate about. The goal is to really become your own advocate.

Ashley Booker

Mountain Dew Brand Lead: NBA Partnership, Music and Cultural Engagement Strategies, PepsiCo

When it comes to the NBA, not everyone is an all-consuming, avid sports fan, but there are still so many people that love the game, and love what the NBA brings from a cultural standpoint.. You have people that love the competition, the celebrities, the showmanship. The NBA is a perfect example of a platform that lives well beyond the sports - it’s the music, the talent, the fan experience and so much more.

When it comes to the NBA, not everyone is an all-consuming, avid sports fan, but there are still so many people that love the game, and love what the NBA brings from a cultural standpoint.. You have people that love the competition, the celebrities, the showmanship. The NBA is a perfect example of a platform that lives well beyond the sports - it’s the music, the talent, the fan experience and so much more.

Julie Bowerman

Chief Global Digital Consumer and Customer Experience Officer, The Kellogg Company

As a supply chain organization, we need to know how to execute with scale and speed in the ecommerce space. We put a lot of investment in our ecommerce capabilities pre-Covid which set us up for the current ecosystem. Our business already had significant growth in online buying, and with COVID, it’s accelerated even more. It all comes down to convenience, but also context. There was so much on-the-go behavior pre-COVID, and now everything is centered around staying home, which is why ecommerce has taken off. This shift will force better integration in the purchase funnel.

As a supply chain organization, we need to know how to execute with scale and speed in the ecommerce space. We put a lot of investment in our ecommerce capabilities pre-Covid which set us up for the current ecosystem. Our business already had significant growth in online buying, and with COVID, it’s accelerated even more. It all comes down to convenience, but also context. There was so much on-the-go behavior pre-COVID, and now everything is centered around staying home, which is why ecommerce has taken off. This shift will force better integration in the purchase funnel.

Jo Ann Herold

Chief Marketing Officer, Honey Baked Ham

There’s no denying that our retail stores are super critical to our brand. Our retail stores are a sensory experience - through sight and smell, and our associates with a lot of care. We are now using those retail stores for curbside pick-up and delivery options. Our retail stores will always play an important part of our brand. We also acknowledge that eCommerce is a crucial part of the mix. Our focus right now is finding the most seamless intersection of ecommerce and retail.

There’s no denying that our retail stores are super critical to our brand. Our retail stores are a sensory experience - through sight and smell, and our associates with a lot of care. We are now using those retail stores for curbside pick-up and delivery options. Our retail stores will always play an important part of our brand. We also acknowledge that eCommerce is a crucial part of the mix. Our focus right now is finding the most seamless intersection of ecommerce and retail.

Camilo Andrade

Global Vice President Nike Football, Nike

Having a strong idea and having clarity about what your mission is as a company is crucial. There’s a distinction between mission and purpose. Our mission is our statement. You need to use that mission to drive your purpose. Purpose is something that can transcend into useful and meaningful impact on society. One of the greatest things at Nike, is that our mission naturally started dictating what impact we immediately had on the world. Sports itself can bring joy and unite so many people. That’s why our mission has been such a force for so many years. Your mission needs to come alive every single day, from every single dimension of your brand.

Having a strong idea and having clarity about what your mission is as a company is crucial. There’s a distinction between mission and purpose. Our mission is our statement. You need to use that mission to drive your purpose. Purpose is something that can transcend into useful and meaningful impact on society. One of the greatest things at Nike, is that our mission naturally started dictating what impact we immediately had on the world. Sports itself can bring joy and unite so many people. That’s why our mission has been such a force for so many years. Your mission needs to come alive every single day, from every single dimension of your brand.

Kyle Lazarus

Director, Equity, Digital, and Culture Marketing Communications, PepsiCo

My core mission is to connect the Pepsi brand into the lives of consumers based on the things they love the most and really understanding what the brand emotionally means to people. People are engaging in culture online now so it's hard to connect with consumers if digital isn’t at the center of your strategy. We’re a very social product but now everyone has such limited social lives. People are putting more stock into online social experiences more than ever before because it’s the only way to truly connect with the world, right now.

My core mission is to connect the Pepsi brand into the lives of consumers based on the things they love the most and really understanding what the brand emotionally means to people. People are engaging in culture online now so it's hard to connect with consumers if digital isn’t at the center of your strategy. We’re a very social product but now everyone has such limited social lives. People are putting more stock into online social experiences more than ever before because it’s the only way to truly connect with the world, right now.

Ryan Eckel

Brand President, Tracksmith

It’s important for us to communicate that there’s still a lot of opportunity to connect with sports, and especially running. We’re producing a lot of content, we’re hosting Zoom calls with the fitness community, and we’re of course, exploring virtual racing. We are looking at ways to keep running, engaging and interesting in this new normal. Every couple of months, you realize you’re in this for a longer haul than anticipated. We're now focused on planning for how the winter will look. Our mission is to make people fall in love with running, even in these uncertain times.

It’s important for us to communicate that there’s still a lot of opportunity to connect with sports, and especially running. We’re producing a lot of content, we’re hosting Zoom calls with the fitness community, and we’re of course, exploring virtual racing. We are looking at ways to keep running, engaging and interesting in this new normal. Every couple of months, you realize you’re in this for a longer haul than anticipated. We're now focused on planning for how the winter will look. Our mission is to make people fall in love with running, even in these uncertain times.

Jud Hannigan

CEO, Allied Esports

The gaming world is always changing and always evolving. The most popular games are evolving on a consistent basis. When you compare that to traditional sports, it’s completely different. With traditional sports, there is a level of purity; they just don’t change. With esports, novelty is guaranteed - the amount of growth potential in esports is unlimited because of that.

The gaming world is always changing and always evolving. The most popular games are evolving on a consistent basis. When you compare that to traditional sports, it’s completely different. With traditional sports, there is a level of purity; they just don’t change. With esports, novelty is guaranteed - the amount of growth potential in esports is unlimited because of that.

Michael Temple

VP, National Marketing, Century 21 Real Estate

“As a brand, we’ve delved into the idea of what we stand for as a brand. Our mission is to defy mediocrity and deliver extraordinary experiences and we’ve really made strategic business decisions to support this and level up. We want to make sure we are partnering with media that celebrates our branded story to attract those relentless agents and the consumers that will find value in their services. We want to constantly elevate the idea of what a real estate agent can be.”

“As a brand, we’ve delved into the idea of what we stand for as a brand. Our mission is to defy mediocrity and deliver extraordinary experiences and we’ve really made strategic business decisions to support this and level up. We want to make sure we are partnering with media that celebrates our branded story to attract those relentless agents and the consumers that will find value in their services. We want to constantly elevate the idea of what a real estate agent can be.”

Barbara Goose

Chief Marketing Officer, John Hancock

There is no sugar coating that this year has been hard for everyone. Leaders need to understand people have different complexities at home that challenge their work/life balance. In terms of skills that I look for in my leaders and my team, of course, you need to have a level of resilience and agility, and be willing to take risks. Beyond that, it’s really important to have the right attitude. The people who come in with a great attitude in times of uncertainty and adversity really rise up.

There is no sugar coating that this year has been hard for everyone. Leaders need to understand people have different complexities at home that challenge their work/life balance. In terms of skills that I look for in my leaders and my team, of course, you need to have a level of resilience and agility, and be willing to take risks. Beyond that, it’s really important to have the right attitude. The people who come in with a great attitude in times of uncertainty and adversity really rise up.

Scott Hudler

Chief Marketing Officer, Torchy's Tacos

We are pretty unique. We focus on the experience, food quality and design. Every single restaurant design is completely unique and different. If you’ve seen one Torchy’s, you’ve seen one Torchy’s. We didn’t feel like our brand fit into any existing industry so we created our own category and positioning called Craft Casual. It’s the speed and convenience from fast-casual dining restaurants. It’s the creativity and authenticity from food trucks. And it’s the craft-nature and care of the ingredients and food we create.

We are pretty unique. We focus on the experience, food quality and design. Every single restaurant design is completely unique and different. If you’ve seen one Torchy’s, you’ve seen one Torchy’s. We didn’t feel like our brand fit into any existing industry so we created our own category and positioning called Craft Casual. It’s the speed and convenience from fast-casual dining restaurants. It’s the creativity and authenticity from food trucks. And it’s the craft-nature and care of the ingredients and food we create.

Jill Cress

VP, Consumer Marketing, PayPal

During the pandemic, we saw this huge shift towards generosity on the Venmo platform. People were using the peer-to-peer platform really to take care of each other, and using emojis to express the emotions behind their payments. We saw a significant uptake in the use of the medical mask and nurse emojis. People were using Venmo to take care of those who needed it most. At the peak of the Black Lives Matter protests, we saw over 800,000 Venmo payments made in support of the movement, and that’s incredibly powerful.

During the pandemic, we saw this huge shift towards generosity on the Venmo platform. People were using the peer-to-peer platform really to take care of each other, and using emojis to express the emotions behind their payments. We saw a significant uptake in the use of the medical mask and nurse emojis. People were using Venmo to take care of those who needed it most. At the peak of the Black Lives Matter protests, we saw over 800,000 Venmo payments made in support of the movement, and that’s incredibly powerful.

Kanan Banerjee

Head of Global Marketing EVP - Health, Nutrition & Wellness, Nutrilite

I believe empowerment comes from within. No one knows your own true worth better than you. Once you find that, you need to surround yourself with people who can champion you and help you achieve your goals and build your roadmap to get there. But it has to start with you setting your goals and finding your voice. You need to make sure your passion and goals are well-defined and share that with the people around you.

I believe empowerment comes from within. No one knows your own true worth better than you. Once you find that, you need to surround yourself with people who can champion you and help you achieve your goals and build your roadmap to get there. But it has to start with you setting your goals and finding your voice. You need to make sure your passion and goals are well-defined and share that with the people around you.

Benji Baer

Global Chief Marketing Officer, CBRE

If there’s one silver lining from COVID, it’s that ‘aha’ moment about having flexibility in the workplace, and seeing that play out across every single industry. The fact that there is a level of flexibility where efficiency and creativity are achievable - that’s now universally understood. That’s a huge win for women trying to balance growing their career, and starting a family. Flexibility and adaptability are two traits that are so important.

If there’s one silver lining from COVID, it’s that ‘aha’ moment about having flexibility in the workplace, and seeing that play out across every single industry. The fact that there is a level of flexibility where efficiency and creativity are achievable - that’s now universally understood. That’s a huge win for women trying to balance growing their career, and starting a family. Flexibility and adaptability are two traits that are so important.

Chris Pruneda

Chief Marketing Officer, Koia

Consumers fall in love with products based on how it makes them feel, and the full experience. The fact that we can deliver a delicious smoothie that is plant based and low sugar with a higher nutritional value is huge. We were able to meet the consumer need but with a better option. That’s the key: finding a product that consumers can’t help but fall in love with.

Consumers fall in love with products based on how it makes them feel, and the full experience. The fact that we can deliver a delicious smoothie that is plant based and low sugar with a higher nutritional value is huge. We were able to meet the consumer need but with a better option. That’s the key: finding a product that consumers can’t help but fall in love with.

Emily Culp

CEO, Cover FX Skincare

It’s very hard to teach people how to come up with creative solutions with ambiguous data for input. One of the best things to come out of COVID, is that you will never have perfect data. It’s not humanly possible. It’s about using that data that you have and creating two or three viable solutions, testing them, and refining them. The key is really about embracing smart risks. You need to have the conviction to move forward and find the solution. Not acting is significantly worse than making the wrong choice in my mind.

It’s very hard to teach people how to come up with creative solutions with ambiguous data for input. One of the best things to come out of COVID, is that you will never have perfect data. It’s not humanly possible. It’s about using that data that you have and creating two or three viable solutions, testing them, and refining them. The key is really about embracing smart risks. You need to have the conviction to move forward and find the solution. Not acting is significantly worse than making the wrong choice in my mind.

John Sheldon

Chief Marketing Officer, SmileDirectClub

With COVID, the agility of our business to adjust overnight was really crucial - flipping from being overwhelmingly in our shops, to solely relying on our at home impression kits was a huge transition. Our primary entry point was put on an indefinite pause with really no notice. We are noticing that, with sheltering at home, people are really prioritizing working on themselves. On the bright side, you can emerge from this COVID period with a brand new smile. Between Zoom and virtual gatherings, people are seeing smiles more than ever, so frankly, it’s been an exciting time for our business.

With COVID, the agility of our business to adjust overnight was really crucial - flipping from being overwhelmingly in our shops, to solely relying on our at home impression kits was a huge transition. Our primary entry point was put on an indefinite pause with really no notice. We are noticing that, with sheltering at home, people are really prioritizing working on themselves. On the bright side, you can emerge from this COVID period with a brand new smile. Between Zoom and virtual gatherings, people are seeing smiles more than ever, so frankly, it’s been an exciting time for our business.

Kristen Elliot

VP Marketing, Eddie Bauer

It’s been so important to our company to take a stand in the face of this groundswell of the largest civil rights movement our generation has seen and hopefully encourage other brands to join us to really make an impact. It’s the power of the collective that is going to make the difference. With the effects of COVID, there is a lot more humanity in our corporate culture, seeing everyone in their home living their lives. There is a connectivity that has empowered these hard conversations to happen and allowed us to take action quicker.

It’s been so important to our company to take a stand in the face of this groundswell of the largest civil rights movement our generation has seen and hopefully encourage other brands to join us to really make an impact. It’s the power of the collective that is going to make the difference. With the effects of COVID, there is a lot more humanity in our corporate culture, seeing everyone in their home living their lives. There is a connectivity that has empowered these hard conversations to happen and allowed us to take action quicker.

Martin Morse

VP of Marketing & Business Development, BulletProof

With what’s happening in our country and how corporations are showing up, I’m not upset with ignorance because it is an opportunity to grow. It’s all about showing up in a genuine way. It doesn’t take a company that much effort to show up but it does take a lot of effort to show up, meaningfully. People want to feel like they are being stood up for and validated and that’s how you really build a legacy brand, when you want to create a legacy journey for your consumers.

With what’s happening in our country and how corporations are showing up, I’m not upset with ignorance because it is an opportunity to grow. It’s all about showing up in a genuine way. It doesn’t take a company that much effort to show up but it does take a lot of effort to show up, meaningfully. People want to feel like they are being stood up for and validated and that’s how you really build a legacy brand, when you want to create a legacy journey for your consumers.

Barbara Liss

Vice President, Marketing, Merrick Pet Care

Small businesses across America are the hardest hit. We wanted to make sure we are taking care of those communities. As we have seen the market turn back on, we hope to give back to those smaller stores. That is where there is a lot of loyalty. Rather than the bigger stores, people really trust their local stores. They want to support locals and are going back there first. We are doing what we can to support those small businesses.

Small businesses across America are the hardest hit. We wanted to make sure we are taking care of those communities. As we have seen the market turn back on, we hope to give back to those smaller stores. That is where there is a lot of loyalty. Rather than the bigger stores, people really trust their local stores. They want to support locals and are going back there first. We are doing what we can to support those small businesses.

Yvette Davis

Associate Director, Brand Marketing, Sam's Club

Our secret weapon is our ability to tap into our member base. Being a membership organization, we are able to get that direct, instantaneous feedback from our community. We always want to deliver the best experience for our members. We are constantly surveying our members and asking what we can do to elevate that experience for them. When it comes to digital transformation, all of our decisions are inspired by our members.

Our secret weapon is our ability to tap into our member base. Being a membership organization, we are able to get that direct, instantaneous feedback from our community. We always want to deliver the best experience for our members. We are constantly surveying our members and asking what we can do to elevate that experience for them. When it comes to digital transformation, all of our decisions are inspired by our members.

Justin Parnell

Sr. Director, Brand - Oreo, Mondelēz International

People have been turning to snacks as a way of comfort because these brands that you grew up with, like Oreo, are very nostalgic and bring back memories of childhood that provide a sense of safety and security. Our brand purpose is all around inspiring moments of playfulness in the world because we believe that’s really what brings people together. We’ve been so inspired by the ways people have used technology to connect and keep that playful spirit alive while home. Our messaging has focused on reminding people to keep that positive, optimistic spirit alive. It’s what the world needs right now - to remember what unites us together.

People have been turning to snacks as a way of comfort because these brands that you grew up with, like Oreo, are very nostalgic and bring back memories of childhood that provide a sense of safety and security. Our brand purpose is all around inspiring moments of playfulness in the world because we believe that’s really what brings people together. We’ve been so inspired by the ways people have used technology to connect and keep that playful spirit alive while home. Our messaging has focused on reminding people to keep that positive, optimistic spirit alive. It’s what the world needs right now - to remember what unites us together.

Natalia Seth

Creative Influencer

The barrier to entry to make good content on TikTok is really low because all you need is your phone. I was hesitant to work on video for years because I was nervous about being perfect. With TikTok, it’s all about the rawness - the human error, making mistakes, and embracing the imperfection. TikTok is all about really showing your personality.

The barrier to entry to make good content on TikTok is really low because all you need is your phone. I was hesitant to work on video for years because I was nervous about being perfect. With TikTok, it’s all about the rawness - the human error, making mistakes, and embracing the imperfection. TikTok is all about really showing your personality.

DevanOnDeck

Creator + Content Strategist

I’m a marketer by trade. It’s all about focusing on TikTok as the number one platform. It’s a little bit of science and a little bit of art. There are practical elements but at the end of the day you have to immerse yourself into the community and culture. If you start from a place of authenticity, it will help guide which trends you participate in. TikTok has a very keen sense of how to find your tribe, and how your tribe finds you. If you make sure everything comes from a real place, you’ll always find people who share your diverse views and are able to resonate with your personal experiences. There are millions of people who can find value in what you have to say, no matter how big or small.

I’m a marketer by trade. It’s all about focusing on TikTok as the number one platform. It’s a little bit of science and a little bit of art. There are practical elements but at the end of the day you have to immerse yourself into the community and culture. If you start from a place of authenticity, it will help guide which trends you participate in. TikTok has a very keen sense of how to find your tribe, and how your tribe finds you. If you make sure everything comes from a real place, you’ll always find people who share your diverse views and are able to resonate with your personal experiences. There are millions of people who can find value in what you have to say, no matter how big or small.

Katie Puris

Head of Global Business Marketing, TikTok

TikTok is an authentic, fluid environment. The community loves engaging with creators and brands. For brands to show up well, you need to be representative of how the community likes to experience that content. What we tell marketers is: ‘don't make ads, make TikToks.’ It’s about lowering the barriers for entry; brands need to become a part of the community and have fun along the way. Learning TikTok for brands is not a complicated process. It’s all about rich and immersive storytelling. It’s a great platform to tell big and creative stories, grow your brand and get incredible results.

TikTok is an authentic, fluid environment. The community loves engaging with creators and brands. For brands to show up well, you need to be representative of how the community likes to experience that content. What we tell marketers is: ‘don't make ads, make TikToks.’ It’s about lowering the barriers for entry; brands need to become a part of the community and have fun along the way. Learning TikTok for brands is not a complicated process. It’s all about rich and immersive storytelling. It’s a great platform to tell big and creative stories, grow your brand and get incredible results.

Melissa Hughes

Global Marketing Director, L'Oreal

When it comes to planning for 2021, it’s about keeping your finger on the pulse of what's right and having the ability to pivot. When we think about building out marketing plans, what do you build off of? 2019, or 2020 given what’s happened? We’re keeping our plans really agile in a sense of: ‘Okay, my strategy was rooted in events and events are gone, so how am I repurposing?’ How do you plan for events if we don’t know when events will return? You need to embrace this time, learn from it, and be able to pivot. Having an A, B, C and D plan is key.

When it comes to planning for 2021, it’s about keeping your finger on the pulse of what's right and having the ability to pivot. When we think about building out marketing plans, what do you build off of? 2019, or 2020 given what’s happened? We’re keeping our plans really agile in a sense of: ‘Okay, my strategy was rooted in events and events are gone, so how am I repurposing?’ How do you plan for events if we don’t know when events will return? You need to embrace this time, learn from it, and be able to pivot. Having an A, B, C and D plan is key.

Kamal Bhandal

VP, Global Brand, and Consumer Marketing, Align Technology

Many of the trends that were already in motion prior to the pandemic have been accelerated overnight. Consumers we’re already shifting into a demanding digitized world. That’s become table stakes. There are many levels of interactions, productivity and commerce that can happen in a digitized world. Having a frictionless experience has taken on a whole new meaning. Frictionless today now means not just frictionless ever step of the way in the customer journey, but now there’s a safety component. As you go out into the world, what are the safety components as you interact with any business. I don’t think we’ll go back on this - once you go digital, you’ll never go back.

Many of the trends that were already in motion prior to the pandemic have been accelerated overnight. Consumers we’re already shifting into a demanding digitized world. That’s become table stakes. There are many levels of interactions, productivity and commerce that can happen in a digitized world. Having a frictionless experience has taken on a whole new meaning. Frictionless today now means not just frictionless ever step of the way in the customer journey, but now there’s a safety component. As you go out into the world, what are the safety components as you interact with any business. I don’t think we’ll go back on this - once you go digital, you’ll never go back.

Natalie Bowman

Managing Director, Marketing and Advertising, Alaska Airlines

During Covid, our role was very focused on communicating to ease people’s minds. For people traveling, we wanted them to understand that the air on an aircraft is safer than in your office building. But we were not actively promoting travel, we were trying to be very cautious and not encourage people to do something that they’re not ready for. Now we’re hoping we’re getting closer to a place where we can start actively promoting travel. I have a revenue target that I know I have to hit with a combination of promos, performance media and driving storytelling on our owned channels. Four years ago, marketing looked like picking menu items and not contributing to revenue performance, so to be in this position I’m really excited and a little nervous.

During Covid, our role was very focused on communicating to ease people’s minds. For people traveling, we wanted them to understand that the air on an aircraft is safer than in your office building. But we were not actively promoting travel, we were trying to be very cautious and not encourage people to do something that they’re not ready for. Now we’re hoping we’re getting closer to a place where we can start actively promoting travel. I have a revenue target that I know I have to hit with a combination of promos, performance media and driving storytelling on our owned channels. Four years ago, marketing looked like picking menu items and not contributing to revenue performance, so to be in this position I’m really excited and a little nervous.

Gabriela McCoy

Director, Strategic Insights and Analytics, Bacardi

I like to say, it’s not the new normal, it’s now the normal. Thinking about the new now, the biggest change for us is how people are purchasing our brand. Spirits was one of the last products to join eCommerce, and Covid forced us to speed this up. What we were seeing in one week we are now seeing in one day. What we had planned to do in two years we are now doing in two weeks. Covid is pushing us. Within a week, we created a platform for bartenders to make money and share our brand. Our brand is built at the bar. Every day at 5pm we had a bartender make a new drink. Every dollar that went on this platform went straight to the bartender. To think the agility that it took to do this in a week of shutdown was amazing.

I like to say, it’s not the new normal, it’s now the normal. Thinking about the new now, the biggest change for us is how people are purchasing our brand. Spirits was one of the last products to join eCommerce, and Covid forced us to speed this up. What we were seeing in one week we are now seeing in one day. What we had planned to do in two years we are now doing in two weeks. Covid is pushing us. Within a week, we created a platform for bartenders to make money and share our brand. Our brand is built at the bar. Every day at 5pm we had a bartender make a new drink. Every dollar that went on this platform went straight to the bartender. To think the agility that it took to do this in a week of shutdown was amazing.

Liz Matthews

SVP of Global Brand, Consumer and Small Business Creative & Experiential, Dell Technologies

The importance of authenticity and how we show up as a brand is critical. We would not be here without the people in our company. We’ve focused on telling our story internally just as much as we are externally. This time period has brought about an incredible human transformation in our company. We’ve developed a much kinder, gentler, more compassionate and listening culture. If you show up for your team members and show that you care, it translates externally. It was about resetting our purpose and restating what we stood for. People want to hear messages of hope and optimism. We’re conscious of hitting that at the right time.

The importance of authenticity and how we show up as a brand is critical. We would not be here without the people in our company. We’ve focused on telling our story internally just as much as we are externally. This time period has brought about an incredible human transformation in our company. We’ve developed a much kinder, gentler, more compassionate and listening culture. If you show up for your team members and show that you care, it translates externally. It was about resetting our purpose and restating what we stood for. People want to hear messages of hope and optimism. We’re conscious of hitting that at the right time.

Liz Geraghty

Chief Marketing Officer, International, The Wendy's Company

Humans are not diverse - people are people. Systems and organizations are diverse (or not.) Progress in workplace gender equality is a two way street. It’s about women standing up and speaking up, but it’s also about passionate allies that are helping empower women in their organization. Those two things together create an ecosystem where women can thrive.

Humans are not diverse - people are people. Systems and organizations are diverse (or not.) Progress in workplace gender equality is a two way street. It’s about women standing up and speaking up, but it’s also about passionate allies that are helping empower women in their organization. Those two things together create an ecosystem where women can thrive.

Doug Zarkin

Chief Marketing Officer, Pearle Vision

I think it’s a good idea for any marketer to get into the transactional side of your brand because a brand’s strategy is only as good as its ability to be flawlessly executed. In order to lead, you have to first listen. If you want to understand how well your business is doing, talk to somebody who's on the frontlines. They will give you an unbiased, unfettered perspective that may help you dovetail back to strategy. I happen to like businesses where I am not the end consumer because then it forces me to really listen. Brands I have worked on in the female category force you to do something that most men don’t do, which is shut up and listen.

I think it’s a good idea for any marketer to get into the transactional side of your brand because a brand’s strategy is only as good as its ability to be flawlessly executed. In order to lead, you have to first listen. If you want to understand how well your business is doing, talk to somebody who's on the frontlines. They will give you an unbiased, unfettered perspective that may help you dovetail back to strategy. I happen to like businesses where I am not the end consumer because then it forces me to really listen. Brands I have worked on in the female category force you to do something that most men don’t do, which is shut up and listen.

Anna Bager

President & CEO, OAAA

COVID has been driving many changing behaviors which makes flexibility and immediacy more important than it's ever been. With our industry, out-of-home is much more of a data-rich and nimble medium than people realize. It’s an exciting space to be in right now to help.

COVID has been driving many changing behaviors which makes flexibility and immediacy more important than it's ever been. With our industry, out-of-home is much more of a data-rich and nimble medium than people realize. It’s an exciting space to be in right now to help.

Zipporah Allen

VP, Digital Experiences, Taco Bell

There is a difference between ideation and innovation. Innovation is the work it takes to get from an idea to the actual execution of making that a reality and the problem solving needed to get there. You have to be creative in how you actually execute. Our brand is so strong in our innovation capabilities but to sustain in the long-term, we will need to complement this with our digital presence.

There is a difference between ideation and innovation. Innovation is the work it takes to get from an idea to the actual execution of making that a reality and the problem solving needed to get there. You have to be creative in how you actually execute. Our brand is so strong in our innovation capabilities but to sustain in the long-term, we will need to complement this with our digital presence.

Megan Ryan

Vice President, Marketing - Denver Nuggets, Kroenke Sports & Entertainment

Sports marketing isn’t different from what anyone else does in marketing but we focus on fan affinity, that unspeakable bond that you can’t fully explain or understand. We pull at the emotional heartstrings of that team, when you’re at the game, wearing our gear and you’re high fiving the stranger next to you. I have a team that is over 50 years old that has a rich legacy that needs to be told - we’re focusing on how to show that publicly.

Sports marketing isn’t different from what anyone else does in marketing but we focus on fan affinity, that unspeakable bond that you can’t fully explain or understand. We pull at the emotional heartstrings of that team, when you’re at the game, wearing our gear and you’re high fiving the stranger next to you. I have a team that is over 50 years old that has a rich legacy that needs to be told - we’re focusing on how to show that publicly.

Ted Chi

VP, Marketing Strategy – Digital Distribution, NBCUniversal

Because this landscape changes so quickly, I think it’s so important to constantly learn and talk to as many people as I can, internally and externally. As marketing leaders, we can all do more to listen which will help us grow but also just connect more with people and understand where they’re coming from. It goes beyond our work lives to focus on listening to what your employees, partners and team members are going through, especially now.

Because this landscape changes so quickly, I think it’s so important to constantly learn and talk to as many people as I can, internally and externally. As marketing leaders, we can all do more to listen which will help us grow but also just connect more with people and understand where they’re coming from. It goes beyond our work lives to focus on listening to what your employees, partners and team members are going through, especially now.

Michelle Matthews-Alexander

Head of Multicultural Marketing, General Motors

In our company, there's a lot of collaboration, not due to COVID or the unrest in the country, but that's just how we work. From an automotive perspective, we have a specific multicultural contract. We look at our data daily and look at what the consumer movement is reflecting in culture. It’s on us to make sure our plans are moving based on the changes we see outside. How can we create change within the community? Where have our brands already been and where can they go? This is not the start of our efforts - rather, it’s about having an open mindset to shift based on our consumers needs and expectations. We’re always aiming to create marketing initiatives that make a difference.

In our company, there's a lot of collaboration, not due to COVID or the unrest in the country, but that's just how we work. From an automotive perspective, we have a specific multicultural contract. We look at our data daily and look at what the consumer movement is reflecting in culture. It’s on us to make sure our plans are moving based on the changes we see outside. How can we create change within the community? Where have our brands already been and where can they go? This is not the start of our efforts - rather, it’s about having an open mindset to shift based on our consumers needs and expectations. We’re always aiming to create marketing initiatives that make a difference.

Alexis Kerr

Head of Multicultural Marketing, Cadillac

We are way past the place of 'let's just do something.’ Our consumers are expecting action from us, and we needed to start from a place of authenticity. It’s not about reacting. Brands need to holistically think: have we done this work in the past, and how are we moving forward to continue the work? If you haven’t started, it’s time to put a stake in the ground and get to it. The moment the light dims and moves onto another issue - whether it's more or less compelling - is the moment it fades away. As professionals in this field, we cannot afford silence. It doesn’t matter if there's one or two people in the room, that’s how you start a revolution.

We are way past the place of 'let's just do something.’ Our consumers are expecting action from us, and we needed to start from a place of authenticity. It’s not about reacting. Brands need to holistically think: have we done this work in the past, and how are we moving forward to continue the work? If you haven’t started, it’s time to put a stake in the ground and get to it. The moment the light dims and moves onto another issue - whether it's more or less compelling - is the moment it fades away. As professionals in this field, we cannot afford silence. It doesn’t matter if there's one or two people in the room, that’s how you start a revolution.

John Koller

VP, Marketing, Twitch

Twitch has been an exceptionally crazy place over the last few months. Our remit has always been about bringing communities of like-minded people together. Right now so many people feel displaced or lonely so Twitch is a natural home for people. It operates virtually and over a wide range of interests. Twitch was already on fire and now it’s really taken off.

Twitch has been an exceptionally crazy place over the last few months. Our remit has always been about bringing communities of like-minded people together. Right now so many people feel displaced or lonely so Twitch is a natural home for people. It operates virtually and over a wide range of interests. Twitch was already on fire and now it’s really taken off.

Monica Rustgi

VP Marketing, Budweiser

This is not a time to advertise. This is a time to provide utility, entertainment and value. People want a little sense of joy. It has to be people-centric and not me-centric. It’s really the ethos of how Budweiser did marketing before but now it’s uber-heightened. I sincerely hope this transforms the way we all think of marketing going forward.

This is not a time to advertise. This is a time to provide utility, entertainment and value. People want a little sense of joy. It has to be people-centric and not me-centric. It’s really the ethos of how Budweiser did marketing before but now it’s uber-heightened. I sincerely hope this transforms the way we all think of marketing going forward.

Gail Tifford

Chief Brand Officer, WW International

I really encourage more marketers to think less about selling, and more about serving. I feel fortunate to work for a company that believes in the mantra: if you invest in the ROI of human equity, you will see the ROI of financial equity.

I really encourage more marketers to think less about selling, and more about serving. I feel fortunate to work for a company that believes in the mantra: if you invest in the ROI of human equity, you will see the ROI of financial equity.

Melissa Grady

Chief Marketing Officer, Cadillac

Tone is key right now. Everyone in the world is personally panicking. There’s a desperate need for reassurance, and lots of brands are stepping up to the plate. At Cadillac, I’m proud that we moved quickly to strike the right tone, but now we’re moving to the next phase of this. We need to move towards recovery, and find moments of joy again.

Tone is key right now. Everyone in the world is personally panicking. There’s a desperate need for reassurance, and lots of brands are stepping up to the plate. At Cadillac, I’m proud that we moved quickly to strike the right tone, but now we’re moving to the next phase of this. We need to move towards recovery, and find moments of joy again.

Shawn Johnson East

Olympic Gold Medalist

We make sure that we only endorse products that we love. If we were to lose the trust that we have with our community, we’d lose our platform. It’s our duty to lead with authenticity always.

We make sure that we only endorse products that we love. If we were to lose the trust that we have with our community, we’d lose our platform. It’s our duty to lead with authenticity always.

Sandro Roco

Founder, Sanzo

The fun of this world is the storytelling. What’s important is that you have the north star of what your brand's values are and the data to back it up. Sparkling water feels like an accessible medium to tell stories. We have distinctive Asian inspiration, but we’re also trying to reflect what is already happening in pop culture. We're operating with more intention. Thats the future of food & beverage. The new brands that come out with more substance will really rise up. My hope is that the real stewards will have more opportunities to shine.

The fun of this world is the storytelling. What’s important is that you have the north star of what your brand's values are and the data to back it up. Sparkling water feels like an accessible medium to tell stories. We have distinctive Asian inspiration, but we’re also trying to reflect what is already happening in pop culture. We're operating with more intention. Thats the future of food & beverage. The new brands that come out with more substance will really rise up. My hope is that the real stewards will have more opportunities to shine.

April Siler

CEO, 8Greens

The current media climate has taught us that we can’t rely on just one source of media. In my opinion, small businesses are the new media - they’re the ones influencing their community and they have a trustworthy platform. We’re really focused on how we can partner with small businesses in local communities to get our product out there.

The current media climate has taught us that we can’t rely on just one source of media. In my opinion, small businesses are the new media - they’re the ones influencing their community and they have a trustworthy platform. We’re really focused on how we can partner with small businesses in local communities to get our product out there.

Chris Hunter

Founder & CEO, Koia

When you tap into someone's authentic audience and they are authentically interested in your product, that’s the perfect fit. The most exciting partnerships are directly with the consumers. What better person than the one who is buying and drinking your product anyway? We’re really proud and excited about our newly launched loyalty program. These members tell us exactly where they shop and can bring opportunities to us, so it’s become really mutually beneficial.

When you tap into someone's authentic audience and they are authentically interested in your product, that’s the perfect fit. The most exciting partnerships are directly with the consumers. What better person than the one who is buying and drinking your product anyway? We’re really proud and excited about our newly launched loyalty program. These members tell us exactly where they shop and can bring opportunities to us, so it’s become really mutually beneficial.

Jennifer Mennes

North America Media Director, Mondelēz International

At Mondelez, our mission is to bring joy. Oreo’s purpose is about filling the world with playful moments. In a time when there is tension when you don't feel playful, how can we bring playfulness back? It’s a negative world and people are feeling the weight. It's critical for us to bring that positivity to our consumers. It's causing us to be agile, and we're focused on bringing solutions to consumers.

At Mondelez, our mission is to bring joy. Oreo’s purpose is about filling the world with playful moments. In a time when there is tension when you don't feel playful, how can we bring playfulness back? It’s a negative world and people are feeling the weight. It's critical for us to bring that positivity to our consumers. It's causing us to be agile, and we're focused on bringing solutions to consumers.

Chris Hollander

Chief Marketing Officer, Panera Bread

In challenging times, the most important thing for a company to do is go back to your mission and let that lead your North star. We want to make sure that everyone has access to good eating. We think good eating brings out the best in all of us, and it’s more than just the food you eat: It’s how you eat it, where you eat it, what you know about the food and where it comes from. In Panera’s case, we say ‘Leave feeling better than you came in,’ and that implies a dining-in experience. Now, if we want to make good eating available for all, it’s about making it available safely and stress free. We’re doubling down on what that means in a pandemic, and a lot of our actions have stemmed directly from that belief.

In challenging times, the most important thing for a company to do is go back to your mission and let that lead your North star. We want to make sure that everyone has access to good eating. We think good eating brings out the best in all of us, and it’s more than just the food you eat: It’s how you eat it, where you eat it, what you know about the food and where it comes from. In Panera’s case, we say ‘Leave feeling better than you came in,’ and that implies a dining-in experience. Now, if we want to make good eating available for all, it’s about making it available safely and stress free. We’re doubling down on what that means in a pandemic, and a lot of our actions have stemmed directly from that belief.

Randy Goldberg

CBO and Co-Founder, Bombas

Our marketing strategy has always been an even split between product-focused and mission-focused, and creating a place for those two concepts to intersect. It’s paramount to understand what part your company should be playing right now and it’s a tight-rope that we’re all walking between conveying empathy and sensitivity, but also providing consumers with what they want and expect from your brand.

Our marketing strategy has always been an even split between product-focused and mission-focused, and creating a place for those two concepts to intersect. It’s paramount to understand what part your company should be playing right now and it’s a tight-rope that we’re all walking between conveying empathy and sensitivity, but also providing consumers with what they want and expect from your brand.

Elizabeth Rutledge

Chief Marketing Officer, American Express

This crisis certainly has reminded me how important shared experiences are and I truly believe they’re going to come back. Right now we have to reimagine them. We have to figure out where our customers are and what their needs are, whether it’s thinking about virtual conferences or live experiences that follow social distancing principles. We’re actually executing and testing on those ideas as we speak. Whether it's live streaming theater productions, holding virtual office hours or events for our business customers who need so much help, we've had to think differently. I think you'll see some of these shifts continuing even as the shelter in place restrictions are being lifted across the globe. You have to adapt, and that's what we're doing.

This crisis certainly has reminded me how important shared experiences are and I truly believe they’re going to come back. Right now we have to reimagine them. We have to figure out where our customers are and what their needs are, whether it’s thinking about virtual conferences or live experiences that follow social distancing principles. We’re actually executing and testing on those ideas as we speak. Whether it's live streaming theater productions, holding virtual office hours or events for our business customers who need so much help, we've had to think differently. I think you'll see some of these shifts continuing even as the shelter in place restrictions are being lifted across the globe. You have to adapt, and that's what we're doing.

Kimberly Evans Paige

EVP, Chief Marketing Officer, BET Networks & Live Events, ViacomCBS

What we’re seeing now is other networks generating black content or content geared towards African Americans, but they can’t do just that. They too have to show up differently. We like to say ‘You can’t have our rhythm without our blues.’. When things happen we know we have to stand up. We often feel like if BET doesn’t stand up, who will? Even when the pandemic first broke out, none of it was a surprise to us. Literally in a weekend, we knew the severity and impact it was gonna have on our community. It wasn’t like ‘Let’s go report on it.’ It was, ‘Let’s go do something’. And that is BET - it has such an understanding and connection to the community. It never pauses to stand back. It says, ‘We’ve now gotta be at the frontline and help change outcomes.

What we’re seeing now is other networks generating black content or content geared towards African Americans, but they can’t do just that. They too have to show up differently. We like to say ‘You can’t have our rhythm without our blues.’. When things happen we know we have to stand up. We often feel like if BET doesn’t stand up, who will? Even when the pandemic first broke out, none of it was a surprise to us. Literally in a weekend, we knew the severity and impact it was gonna have on our community. It wasn’t like ‘Let’s go report on it.’ It was, ‘Let’s go do something’. And that is BET - it has such an understanding and connection to the community. It never pauses to stand back. It says, ‘We’ve now gotta be at the frontline and help change outcomes.

Jeanine D. Liburd

Chief Social Impact and Communications Officer, BET Networks, ViacomCBS

There's two movements happening. There's one in the streets and there's the one in the corporate boardrooms.

There's two movements happening. There's one in the streets and there's the one in the corporate boardrooms.

Kory Marchisotto

Chief Marketing Officer, e.l.f. Cosmetics

Brands need to adopt an “evolve or die” mentality. e.l.f chooses to evolve and constantly adjust to fit our ever-growing consumers needs. If you’re treating this time period as “business as usual”, you are doing this all wrong. Everything is different - the ways that we’re talking to our consumers, the products we’re pushing, the messaging we’re using - everything. The best marketers are servants to their audience and that’s really what we do here. We are a brand of the people, by the people, for the people.

Brands need to adopt an “evolve or die” mentality. e.l.f chooses to evolve and constantly adjust to fit our ever-growing consumers needs. If you’re treating this time period as “business as usual”, you are doing this all wrong. Everything is different - the ways that we’re talking to our consumers, the products we’re pushing, the messaging we’re using - everything. The best marketers are servants to their audience and that’s really what we do here. We are a brand of the people, by the people, for the people.

Tim Ellis

EVP Chief Marketing Officer, NFL

It’s important to get the balance right between corporate responsibility and providing the escapism that people look to sports for. At what point do you turn off the entertainment and whole-heartedly focus on these issues and play your role? Our focus has been on listening, learning and evolving. We’ve been listening carefully to our fans and employees to help determine how to deliver the best message by incorporating our intention with the right tone. It’s easy to say “actions speak louder than words” but words do matter. It’s important to support our communities and speak out clearly. It matters how you say it, when you say it and how loudly - and combining those words with great actions to back them up.

It’s important to get the balance right between corporate responsibility and providing the escapism that people look to sports for. At what point do you turn off the entertainment and whole-heartedly focus on these issues and play your role? Our focus has been on listening, learning and evolving. We’ve been listening carefully to our fans and employees to help determine how to deliver the best message by incorporating our intention with the right tone. It’s easy to say “actions speak louder than words” but words do matter. It’s important to support our communities and speak out clearly. It matters how you say it, when you say it and how loudly - and combining those words with great actions to back them up.

Lockie Andrews

Chief Information Officer & Chief Digital Officer, UNTUCKit

Data is the new oil, and oil is only useful when it’s refined. We’re focused on breaking through the silos. Having a 360 degree view of your customer is paramount. Our goal is to have real relationships with our customers. We want to make sure we’re giving our customer the experience they want to have.

Data is the new oil, and oil is only useful when it’s refined. We’re focused on breaking through the silos. Having a 360 degree view of your customer is paramount. Our goal is to have real relationships with our customers. We want to make sure we’re giving our customer the experience they want to have.

Frank Cooper

Chief Marketing Officer, BlackRock

As a brand, you have to look outside first - if the world is changing outside at a rate that is faster than the rate you’re changing inside, you have a problem. You play a role in culture as a brand and that's value but the real value is adding value to your community and those around you. At the end of the day, people are asking: are you serving me in a way that is meaningful to my life? If you want to really rise up to a brand status, you have to play and understand that cultural space.

As a brand, you have to look outside first - if the world is changing outside at a rate that is faster than the rate you’re changing inside, you have a problem. You play a role in culture as a brand and that's value but the real value is adding value to your community and those around you. At the end of the day, people are asking: are you serving me in a way that is meaningful to my life? If you want to really rise up to a brand status, you have to play and understand that cultural space.

Tiana Conley

Vice President, Global Brands, Kellogg's

We do not have a supply issue when it comes to black talent. We have a demand issue. The talent is there if we choose to see it and choose to promote it. We have to treat this as a strategic imperative - we have to track, measure and penalize it the same as we would for any other business goal. Are you brave enough and do you deserve to lead a company if you can’t make these initiatives a priority? If you don’t have a plan to win with black and brown consumers, you don’t have a winning plan.

We do not have a supply issue when it comes to black talent. We have a demand issue. The talent is there if we choose to see it and choose to promote it. We have to treat this as a strategic imperative - we have to track, measure and penalize it the same as we would for any other business goal. Are you brave enough and do you deserve to lead a company if you can’t make these initiatives a priority? If you don’t have a plan to win with black and brown consumers, you don’t have a winning plan.

Stéphane de La Faverie

Global Brand President, The Estée Lauder Companies

Our Beautiful Together campaign came from the amazing creativity from our team on lockdown. We wanted to acknowledge what was going on, and to show the world that things will go back to a new normal, and that new normal will be beautiful, filled with empathy. Our message was not about the product but about living together with empathy and having optimism that things will go back to normal.

Our Beautiful Together campaign came from the amazing creativity from our team on lockdown. We wanted to acknowledge what was going on, and to show the world that things will go back to a new normal, and that new normal will be beautiful, filled with empathy. Our message was not about the product but about living together with empathy and having optimism that things will go back to normal.

Rob Master

VP of Media & Digital Engagement, Unilever

We need to stop talking and start doing - we need more diverse voices in the room. It’s the right thing to do as a human being but it’s also the right thing to do from a business perspective because we need to have every voice in our company to speak to all of our consumers.

We need to stop talking and start doing - we need more diverse voices in the room. It’s the right thing to do as a human being but it’s also the right thing to do from a business perspective because we need to have every voice in our company to speak to all of our consumers.

Dennis Quaid

Actor/Podcaster, The Dennaissance

Podcasting is a great way for brands to get their messaging and products out to people. It’s still a hazy area though; I equate podcasts to the FM radio progression. It’s an emerging market and nobody quite knows where it’s headed. For us, it’s about music, telling stories and entertaining people. We’re here to do something different and be disruptive.

Podcasting is a great way for brands to get their messaging and products out to people. It’s still a hazy area though; I equate podcasts to the FM radio progression. It’s an emerging market and nobody quite knows where it’s headed. For us, it’s about music, telling stories and entertaining people. We’re here to do something different and be disruptive.

Patrick McLean

SVP & Chief Marketing Officer, Walgreens

The omni-channel nature of how people interact with brands is here to stay. It was already happening. The expectation that ‘I can do business with your brand on my terms’, whether that be drive-thru or curbside pickup, these shifts will complement the future of retail experiences. The role that brands like ours will play in the future is creating a multi touch option to be able to access our products and services.

The omni-channel nature of how people interact with brands is here to stay. It was already happening. The expectation that ‘I can do business with your brand on my terms’, whether that be drive-thru or curbside pickup, these shifts will complement the future of retail experiences. The role that brands like ours will play in the future is creating a multi touch option to be able to access our products and services.

Fernando Machado

Global Chief Marketing Officer, Burger King

My goal is to foster a culture that values creativity. We have a strong marketing team and strong creative partners. We’re the type of client that will push our partners to make big ideas happen. The influencing aspect is key. A huge part of why we get recognition is because we can get ideas out the door that elsewhere, people would struggle, and maybe give up. Over time people started to understand that creativity matters and can be a source of competitive advantage.

My goal is to foster a culture that values creativity. We have a strong marketing team and strong creative partners. We’re the type of client that will push our partners to make big ideas happen. The influencing aspect is key. A huge part of why we get recognition is because we can get ideas out the door that elsewhere, people would struggle, and maybe give up. Over time people started to understand that creativity matters and can be a source of competitive advantage.

Esi Eggleston Bracey

EVP & COO NA Beauty and Personal Care, Unilever

I vividly remember early on in my career attending a diversity training session where a woman explained to me, ‘When you go into an environment that’s not diverse, you adapt to survive.’ And I had this ‘Aha!’moment like, ‘Oh my God, that’s exactly what I’m doing.’ It was out of that I decided to do something different. If I’m a champion of diversity, I have to put my money where my mouth is, even if it’s uncomfortable.’ I took the perm out of my hair, I started talking about my manicures and being a person of color who was young and female. And from that I was able to make an impact and get more promotions and have a personal experience where I learned that it really does matter when you bring your whole self to the workplace.

I vividly remember early on in my career attending a diversity training session where a woman explained to me, ‘When you go into an environment that’s not diverse, you adapt to survive.’ And I had this ‘Aha!’moment like, ‘Oh my God, that’s exactly what I’m doing.’ It was out of that I decided to do something different. If I’m a champion of diversity, I have to put my money where my mouth is, even if it’s uncomfortable.’ I took the perm out of my hair, I started talking about my manicures and being a person of color who was young and female. And from that I was able to make an impact and get more promotions and have a personal experience where I learned that it really does matter when you bring your whole self to the workplace.

Matthew Fantazier

Head of Marketing, US Baby Brands, Johnson & Johnson

Influence is real. Dr. Fauci is an influencer. He may not be on Instagram, but he is an influencer. We have to broaden our view of who is an influencer today. It could be a mom providing helpful info about what it’s like to have a baby right now in the hospital. That’s the type of information people are looking for.

Influence is real. Dr. Fauci is an influencer. He may not be on Instagram, but he is an influencer. We have to broaden our view of who is an influencer today. It could be a mom providing helpful info about what it’s like to have a baby right now in the hospital. That’s the type of information people are looking for.

Jocelin Schultz

Director, Head of Digital, North America, Consumer Health, Johnson & Johnson

How do we sell to our consumers and meet their needs now? Where people are putting their trust has evolved rapidly. People are looking for science, fact-based information. People are looking for entertainment. People are looking for connectivity. What Johnson & Johnson can provide as a brand right now goes far beyond our products.

How do we sell to our consumers and meet their needs now? Where people are putting their trust has evolved rapidly. People are looking for science, fact-based information. People are looking for entertainment. People are looking for connectivity. What Johnson & Johnson can provide as a brand right now goes far beyond our products.

Neena Graham

Senior Director-Marketing Analytics & Personalization, Total Wine & More

One unexpected benefit of this period has been that we introduced a lot of people to our digital presence who didn’t know about it before. Our job going forward will be to keep them engaged in a meaningful way.

One unexpected benefit of this period has been that we introduced a lot of people to our digital presence who didn’t know about it before. Our job going forward will be to keep them engaged in a meaningful way.

David Bakey

VP, Direct to Consumer, Harry's, Inc.

It may be easier for DTC companies to launch now, but there’s so much more competition in the space. We have to do a lot more than we did five years ago - to stand out, to capture attention and to continue raising the bar for consumer experience.

It may be easier for DTC companies to launch now, but there’s so much more competition in the space. We have to do a lot more than we did five years ago - to stand out, to capture attention and to continue raising the bar for consumer experience.

Mayur Gupta

Chief Marketing Officer, Freshly

Sometimes in the past we have indexed on pure performance marketing. COVID has shaken us in a good way. If there’s one benefit, it’s taken marketing back to its roots. We’ve adjusted all of our messaging to bring a lot more empathy to it.

Sometimes in the past we have indexed on pure performance marketing. COVID has shaken us in a good way. If there’s one benefit, it’s taken marketing back to its roots. We’ve adjusted all of our messaging to bring a lot more empathy to it.

Sabrina Callahan

Sr. Director, Brand & Social Marketing, Sam’s Club

Internally, there’s been a large sense of understanding, flexibility, and support from the team when it comes to working in this new normal. It’s inspiring to see how people step up in the face of adversity. We acknowledge that we’re all doing the best we can given the circumstances, and we’re in this together. At the end of the day, it’s unified our team more than ever in this very authentic and altruistic way.

Internally, there’s been a large sense of understanding, flexibility, and support from the team when it comes to working in this new normal. It’s inspiring to see how people step up in the face of adversity. We acknowledge that we’re all doing the best we can given the circumstances, and we’re in this together. At the end of the day, it’s unified our team more than ever in this very authentic and altruistic way.

Scott Nelson

VP Marketing, Panera Bread

For us, telling the stories of our delivery drivers is important to us. They are the food first responders, delivering food to wherever it needs to go. #FromOneNeighborToAnother is about shining a light on the amazing, courageous heroes that are delivering food when no one else is outside.

For us, telling the stories of our delivery drivers is important to us. They are the food first responders, delivering food to wherever it needs to go. #FromOneNeighborToAnother is about shining a light on the amazing, courageous heroes that are delivering food when no one else is outside.

Paul Gelb

Head of Digital Activation & Investment, Bayer

Our company has historically been a very collaborative culture. Looking at data and science has always been at the core of our DNA.

Our company has historically been a very collaborative culture. Looking at data and science has always been at the core of our DNA.

Ivonne Kinser

Head of Digital Marketing, Avocados From Mexico

Innovation with a purpose is leveraging technology to solve problems that everyone has.

Innovation with a purpose is leveraging technology to solve problems that everyone has.

Ashley Travis

KFC Global Director, Digital Strategy, Yum! Brands

The experiences that we create with customers now will hold true as our new normal sinks in. We have to ask ourselves: How do we continue to ensure that we’re bringing our brand to life?

The experiences that we create with customers now will hold true as our new normal sinks in. We have to ask ourselves: How do we continue to ensure that we’re bringing our brand to life?

Scott Bishoff

Vice President, Media, 20th Century Studios

The future of media is about really listening to consumers, and not listening to ourselves. The more we listen to consumers, the more effective we are.

The future of media is about really listening to consumers, and not listening to ourselves. The more we listen to consumers, the more effective we are.

Alicia Tillman

Chief Marketing Officer

SAP was founded with a clear purpose: to help the world run better and make people’s lives better. Every company in the world was founded with the belief that it could change something, make something better and do it in a new way. Lead with your North Star right now. Lead with your purpose.

SAP was founded with a clear purpose: to help the world run better and make people’s lives better. Every company in the world was founded with the belief that it could change something, make something better and do it in a new way. Lead with your North Star right now. Lead with your purpose.

Shelley Bransten

Corporate Vice President, Retail & Consumer Goods

Brands need to navigate the now, plan the comeback and help shape the new normal. No one knows what the playbook for post-COVID will look like, but the evolution of products and services to appeal to customers' changing needs will be critical. Those brands who have laid down the digital tracks will be able to pivot easier. Great brands, great products and great experiences still matter so I know retail will continue to exist in the new normal.

Brands need to navigate the now, plan the comeback and help shape the new normal. No one knows what the playbook for post-COVID will look like, but the evolution of products and services to appeal to customers' changing needs will be critical. Those brands who have laid down the digital tracks will be able to pivot easier. Great brands, great products and great experiences still matter so I know retail will continue to exist in the new normal.

John Starkweather

Associate Vice President, Marketing

Now is the reckoning for brands that didn't invest adequately in the e-commerce space. Those that have simple, usable platforms will slingshot forward and secure those multi-channel wins. If you don't diversify into the digital space, it might be too late and it will certainly be much harder. The best opportunity for marketers is just an incredible laser-focus on customer needs. When you're solving those needs and answering those questions, that's where you gain relevancy.

Now is the reckoning for brands that didn't invest adequately in the e-commerce space. Those that have simple, usable platforms will slingshot forward and secure those multi-channel wins. If you don't diversify into the digital space, it might be too late and it will certainly be much harder. The best opportunity for marketers is just an incredible laser-focus on customer needs. When you're solving those needs and answering those questions, that's where you gain relevancy.

Previous Quote's of the Week

My clients were my walking advertisements. I wanted every single woman to feel beautiful and to have beautiful eyebrows. They were the initial influencers. To me, every single person is an influencer. If you talk about my products, watch my videos, purchase our products, you are an influencer. I get so much joy sharing my knowledge and products with my clients. To give people the tools and products to feel beautiful and confident and powerful is an amazing thing. The most important thing to me from the beginning was to create the best quality products and to have a product for everyone.

My clients were my walking advertisements. I wanted every single woman to feel beautiful and to have beautiful eyebrows. They were the initial influencers. To me, every single person is an influencer. If you talk about my products, watch my videos, purchase our products, you are an influencer. I get so much joy sharing my knowledge and products with my clients. To give people the tools and products to feel beautiful and confident and powerful is an amazing thing. The most important thing to me from the beginning was to create the best quality products and to have a product for everyone.

Anastasia Soare

Founder, Anastasia Beverly Hills

To be able to innovate and be wildly creative, you need processes in place to support that. The ultimate goal for our team is to create less ads and instead create great content because that content can become the ads. I’m a big believer that if it smells like an ad and looks like an ad, it will be consumed like an ad. Whereas, if it’s great content because it’s highly engaging and serves the audience, the results are going to be far greater. Especially when you think of Gen Z, this audience does not like traditional advertising and the traditional media efforts are less relevant to them.

To be able to innovate and be wildly creative, you need processes in place to support that. The ultimate goal for our team is to create less ads and instead create great content because that content can become the ads. I’m a big believer that if it smells like an ad and looks like an ad, it will be consumed like an ad. Whereas, if it’s great content because it’s highly engaging and serves the audience, the results are going to be far greater. Especially when you think of Gen Z, this audience does not like traditional advertising and the traditional media efforts are less relevant to them.

James Gregson

Head of Social Content Studio, LEGO

I love eyewear, because I need to wear glasses. I love watches, so I have a line of watches. I have a line of guitars, because I play the guitar. I have Unified Health Labs, because I need to take vitamins to keep my body right and in tip-top shape. It’s so important to invest in things that are authentic to you. I would see people team up with designers and make things but they wouldn't wear it. What’s the point of making and designing products that you’re not even rocking? Can influencers really be authentic in what they’re doing if their only prerogative is to sell something? It really all comes down to authenticity. Make it real!

I love eyewear, because I need to wear glasses. I love watches, so I have a line of watches. I have a line of guitars, because I play the guitar. I have Unified Health Labs, because I need to take vitamins to keep my body right and in tip-top shape. It’s so important to invest in things that are authentic to you. I would see people team up with designers and make things but they wouldn't wear it. What’s the point of making and designing products that you’re not even rocking? Can influencers really be authentic in what they’re doing if their only prerogative is to sell something? It really all comes down to authenticity. Make it real!

Randy Jackson

TV Personality, Musician, Manager

Gen Z is probably one of the most authentic and transparent generations and I think they require that from brands. They are probably the one generation that looks to brands in terms of their brand voice and how they want them to speak up on the issues they care about. Gen Z inspires brands to think about how their brand can positively impact the consumer's life. I think COVID was probably a great example for all of us to think about the ways we show up to support. Think about the things that were taken away from their generation or were reimagined during the last six months that many of us would take for granted in terms of rites of passage.

Gen Z is probably one of the most authentic and transparent generations and I think they require that from brands. They are probably the one generation that looks to brands in terms of their brand voice and how they want them to speak up on the issues they care about. Gen Z inspires brands to think about how their brand can positively impact the consumer's life. I think COVID was probably a great example for all of us to think about the ways we show up to support. Think about the things that were taken away from their generation or were reimagined during the last six months that many of us would take for granted in terms of rites of passage.

Angela Courtin

Global Head of Brand Marketing, YouTube

It is really important, especially when you are a consumer good and a lot of your brand is based in these emotional moments that are relevant in the world today, to really be tapped into that culture and to be able to react to it. You can have the best social listening in the world but if you are not able to react to it immediately then why are you listening? We really think especially at BABE we have our finger on the pulse of what our consumers are talking about and then we try to look for what that human insight is and look for where our brand can authentically play. It is not enough to just comment on things. If you are trying to talk to everyone, you are talking to no one, so how do you join cultural moments and really think about what is happening in the world and still be a human and be authentic to that brand and to who your consumer is. It’s a delicate balance.

It is really important, especially when you are a consumer good and a lot of your brand is based in these emotional moments that are relevant in the world today, to really be tapped into that culture and to be able to react to it. You can have the best social listening in the world but if you are not able to react to it immediately then why are you listening? We really think especially at BABE we have our finger on the pulse of what our consumers are talking about and then we try to look for what that human insight is and look for where our brand can authentically play. It is not enough to just comment on things. If you are trying to talk to everyone, you are talking to no one, so how do you join cultural moments and really think about what is happening in the world and still be a human and be authentic to that brand and to who your consumer is. It’s a delicate balance.

Kathleen Braine

Senior Director of Brand Marketing, BABE Wine, Anheuser-Busch InBev

Being open minded from a content perspective is a huge pillar for us. Our core focus is that we believe anyone should marry who they want, when they want, and if they want - the if is actually really important because we care a lot about the marriage more than just the wedding. We {as a society} have to remind ourselves that all of the time, it’s not about spending a lot of money on one given day. it’s about two humans coming together, and how we can use our product and platform to prepare people for that, and that’s talking about relationship health, how to love yourself, what it means to go to therapy - normalizing those aspects and talking through what it’s like to experience it. Also, celebrating second weddings - it’s important to show that there is no right or wrong way to live your life and we are here to support everyone. We are a brand that stands for acceptance, helping people feel good about living their life; however they choose to define it.

Being open minded from a content perspective is a huge pillar for us. Our core focus is that we believe anyone should marry who they want, when they want, and if they want - the if is actually really important because we care a lot about the marriage more than just the wedding. We {as a society} have to remind ourselves that all of the time, it’s not about spending a lot of money on one given day. it’s about two humans coming together, and how we can use our product and platform to prepare people for that, and that’s talking about relationship health, how to love yourself, what it means to go to therapy - normalizing those aspects and talking through what it’s like to experience it. Also, celebrating second weddings - it’s important to show that there is no right or wrong way to live your life and we are here to support everyone. We are a brand that stands for acceptance, helping people feel good about living their life; however they choose to define it.

Amanda Goetz

VP Marketing, The Knot Worldwide

Don't make ads, make TikToks is our rallying cry to the industry. Don’t make things that are intrusive or are going to get in the way of an entertainment experience. Make a TikTok that is part of our community and that is part of our platform. When we think about advertising and marketing, we all know the ads that enhance your experience as a consumer and your daily life the ones that get in the way, and the ones that you don't remember in a good way. We invite brands and marketers to really think about TikTok as an entertainment platform that they should harness the energy of to make cool organic content that is really going to be welcomed by the community and to really play off of the trends. It's that easy.

Don't make ads, make TikToks is our rallying cry to the industry. Don’t make things that are intrusive or are going to get in the way of an entertainment experience. Make a TikTok that is part of our community and that is part of our platform. When we think about advertising and marketing, we all know the ads that enhance your experience as a consumer and your daily life the ones that get in the way, and the ones that you don't remember in a good way. We invite brands and marketers to really think about TikTok as an entertainment platform that they should harness the energy of to make cool organic content that is really going to be welcomed by the community and to really play off of the trends. It's that easy.

Carly Zipp

Global Head of B2B Marketing, TikTok

I’ve had the pleasure of being a part of the launch of Taco Bell’s loyalty program - a program that has been in the works for a couple of years. It had to go through a lot of different levels of approvals to make this happen, and believe it or not, the pandemic actually delayed the launch. Something I noticed when I joined Taco Bell was the ability of speed to customers. With the pandemic, Taco Bell did a really great job of reacting to the customer and meeting them where they needed to be. With the safety precautions, ordering ahead in the app and all of the different technical pieces took priority to the loyalty program. We had to put the customer first and make sure the customer knows that we’re on the same road of concern with safety that they are.

I’ve had the pleasure of being a part of the launch of Taco Bell’s loyalty program - a program that has been in the works for a couple of years. It had to go through a lot of different levels of approvals to make this happen, and believe it or not, the pandemic actually delayed the launch. Something I noticed when I joined Taco Bell was the ability of speed to customers. With the pandemic, Taco Bell did a really great job of reacting to the customer and meeting them where they needed to be. With the safety precautions, ordering ahead in the app and all of the different technical pieces took priority to the loyalty program. We had to put the customer first and make sure the customer knows that we’re on the same road of concern with safety that they are.

Ishita Ahmed

Director of Loyalty, CRM, and Personalization, Taco Bell

For the Mountain Dew brand, we really think of our consumers as fans. Our fans are our lifeblood. I have a team completely dedicated to fan engagement. Together, we lead a lot of the fandom work that is focused on four pillars. How do we engage with our fans to make them feel heard? How do we reward our fans to make them feel valued? How do we unite our fans to make them feel like they belong to this community of fans which we call Dew Nation? How do we partner with our fans and empower them to drive decisions that are happening on the brand side. The reason why the fandom is so important is because we have really fervent fans. It’s such a gift to have that type of fandom, so we really cherish it.

For the Mountain Dew brand, we really think of our consumers as fans. Our fans are our lifeblood. I have a team completely dedicated to fan engagement. Together, we lead a lot of the fandom work that is focused on four pillars. How do we engage with our fans to make them feel heard? How do we reward our fans to make them feel valued? How do we unite our fans to make them feel like they belong to this community of fans which we call Dew Nation? How do we partner with our fans and empower them to drive decisions that are happening on the brand side. The reason why the fandom is so important is because we have really fervent fans. It’s such a gift to have that type of fandom, so we really cherish it.

Erin Chin

Head of Brand Communications & Consumer Engagement - Mountain Dew, PepsiCo

Loyalty is at the core of everything we do at Marriott, and is the heart of the Marriott Bonvoy program. When you think about the different tiers in our loyalty program, our Ambassador Elite members are staying with us over 100 times a year, sometimes laying their head on a Marriott bed more times than their own. When we think about how we interact with our members, we want to be as loyal to them, as they are to us. Hospitality is at the center of that entire relationship. That relationship starts with what is happening at our hotels, and making sure our members feel special and cared for when they are there, whether that’s suite upgrades, or surprising members with champagne for a special occasion.

Loyalty is at the core of everything we do at Marriott, and is the heart of the Marriott Bonvoy program. When you think about the different tiers in our loyalty program, our Ambassador Elite members are staying with us over 100 times a year, sometimes laying their head on a Marriott bed more times than their own. When we think about how we interact with our members, we want to be as loyal to them, as they are to us. Hospitality is at the center of that entire relationship. That relationship starts with what is happening at our hotels, and making sure our members feel special and cared for when they are there, whether that’s suite upgrades, or surprising members with champagne for a special occasion.

Megan Garafola

Director, Social Marketing, Marriott International

As a brand, it's so important that you’re in the right places and the right cultural hotspots. If your product or brand isn't there - then you can't be a part of the culture. It’s just not possible. When a consumer goes out to the coolest bar in town, they better be able to find your product because if they can’t, you’re in a mindset loss. You want to be a part of those special moments and if you can’t find the beer there, you’re not going to be a part of it. We put a lot of energy in just making sure our brands are at the right bars and restaurants. We want to make sure that when people are having a good time, they’re drinking our brand.

As a brand, it's so important that you’re in the right places and the right cultural hotspots. If your product or brand isn't there - then you can't be a part of the culture. It’s just not possible. When a consumer goes out to the coolest bar in town, they better be able to find your product because if they can’t, you’re in a mindset loss. You want to be a part of those special moments and if you can’t find the beer there, you’re not going to be a part of it. We put a lot of energy in just making sure our brands are at the right bars and restaurants. We want to make sure that when people are having a good time, they’re drinking our brand.

Quinn Kilbury

Head of Partnerships and Consumer Experience, Heineken USA

When you’re collaborating with influencers, they are the voice for your brand. At the end of the day, audiences want to relate to brands as people. Some influencers don’t want to be as authentic because they also have a brand to protect. But you really need that authenticity. When you’re more authentic, you’re more believable. When you’re more believable, that creates trust. Trust is a commodity that we all need. When your audience trusts you, they’re going to continue on that journey with you, and buy into your product.

When you’re collaborating with influencers, they are the voice for your brand. At the end of the day, audiences want to relate to brands as people. Some influencers don’t want to be as authentic because they also have a brand to protect. But you really need that authenticity. When you’re more authentic, you’re more believable. When you’re more believable, that creates trust. Trust is a commodity that we all need. When your audience trusts you, they’re going to continue on that journey with you, and buy into your product.

Ursula Ringham

Head of Global Influencer Marketing, SAP

I think it's important to recognize that we do benefit from culture. It’s the reason why brands want to get involved in cultural conversations - especially today with impressions, likes, news recaps, essentially the roundups. If everyone is talking about the Grammys or the Super Bowl - and you’re taking part in those big moments, hopefully, you’re a part of the broad conversation that is attached to it, which could lead to brand affinity, then sales. Brands need to go beyond participating in culture - what are you adding in value? There is something called a culture vulture and consumers are really good at sussing that out. It’s up to us as brands to recognize that whatever audience we’re targeting at that moment, you are actually adding to the moment instead of taking from it.

I think it's important to recognize that we do benefit from culture. It’s the reason why brands want to get involved in cultural conversations - especially today with impressions, likes, news recaps, essentially the roundups. If everyone is talking about the Grammys or the Super Bowl - and you’re taking part in those big moments, hopefully, you’re a part of the broad conversation that is attached to it, which could lead to brand affinity, then sales. Brands need to go beyond participating in culture - what are you adding in value? There is something called a culture vulture and consumers are really good at sussing that out. It’s up to us as brands to recognize that whatever audience we’re targeting at that moment, you are actually adding to the moment instead of taking from it.

Gilbertson Cuffy

Brand Marketing Director, PepsiCo

There are three primary things that my team does. We work on the Hulu brand, the Hulu content strategy and we work with Hulu’s advertising partners to help them do things beyond the traditional advertising units. In all of those cases, when it comes to my internal teammates, I don’t want them to think of us as an in-house agency because the danger is that your co-workers begin to treat you as a vendor. The people that we work with are not our clients - we are their partners and teammates. When we work with outside agencies, which we always will because we want to become navel-gazers and there are certain capabilities and resources that we don’t have in-house, we don’t want to be seen as a competitor to them - but instead as a collaborator. When we work with our advertising and brand partners, we don’t want their agencies to think of it as us trying to take their role. I think of us as an in-house creative studio, but I don’t think of us as an agency.

There are three primary things that my team does. We work on the Hulu brand, the Hulu content strategy and we work with Hulu’s advertising partners to help them do things beyond the traditional advertising units. In all of those cases, when it comes to my internal teammates, I don’t want them to think of us as an in-house agency because the danger is that your co-workers begin to treat you as a vendor. The people that we work with are not our clients - we are their partners and teammates. When we work with outside agencies, which we always will because we want to become navel-gazers and there are certain capabilities and resources that we don’t have in-house, we don’t want to be seen as a competitor to them - but instead as a collaborator. When we work with our advertising and brand partners, we don’t want their agencies to think of it as us trying to take their role. I think of us as an in-house creative studio, but I don’t think of us as an agency.

Scott Donaton

Head of Creative, Hulu

If you’re using purpose as a tactic to help with PR and positive social media buzz, there is nothing wrong with that. However, if it is not authentic to how people understand the brand, don’t do it. Do the research first to confirm how people view your brand and if the purpose doesn’t fit, it is wrong for you. How do you take what people already know and love about your brand and identify what purpose you can serve in a meaningful way that your consumers will understand, appreciate and join you in serving? If all those things are true, you will have a much better recipe for success.

If you’re using purpose as a tactic to help with PR and positive social media buzz, there is nothing wrong with that. However, if it is not authentic to how people understand the brand, don’t do it. Do the research first to confirm how people view your brand and if the purpose doesn’t fit, it is wrong for you. How do you take what people already know and love about your brand and identify what purpose you can serve in a meaningful way that your consumers will understand, appreciate and join you in serving? If all those things are true, you will have a much better recipe for success.

Adam Pierno

Associate Vice President, Marketing Strategy, Arizona State University

As everyone knows, WFH stands for ‘Work From Home’, but it’s taken on a whole new meaning for us at Hyatt. WFH can now stand for ‘Work from Hyatt’. We’ve discovered an entire new type of traveler amidst this pandemic, and we’re really focused on how we can best serve those travelers who are working remotely. A resort isn’t typically used for working remotely, but we’re adjusting to be open to these new consumer trends. We’re learning and always trying to be as agile as possible.

As everyone knows, WFH stands for ‘Work From Home’, but it’s taken on a whole new meaning for us at Hyatt. WFH can now stand for ‘Work from Hyatt’. We’ve discovered an entire new type of traveler amidst this pandemic, and we’re really focused on how we can best serve those travelers who are working remotely. A resort isn’t typically used for working remotely, but we’re adjusting to be open to these new consumer trends. We’re learning and always trying to be as agile as possible.

Elizabeth Schultz

Vice President, Guest Experience, Strategy & Innovation, Hyatt Hotels

We’re working to continually innovate along that travel journey and find ways to not just deliver cleanliness and safety, but make the process easier for the customer. We know, with confidence, that the demand for travel has not gone away. There is so much pent-up demand. I'm excited for the future of travel and I’m excited for the innovation that will come from this. I hate that it takes something like this to drive a lot of these advancements but we have a responsibility as marketers and leaders to look for the silver lining and find opportunities to make it better for our brands, business and our customers.

We’re working to continually innovate along that travel journey and find ways to not just deliver cleanliness and safety, but make the process easier for the customer. We know, with confidence, that the demand for travel has not gone away. There is so much pent-up demand. I'm excited for the future of travel and I’m excited for the innovation that will come from this. I hate that it takes something like this to drive a lot of these advancements but we have a responsibility as marketers and leaders to look for the silver lining and find opportunities to make it better for our brands, business and our customers.

Luc Bondar

President - MileagePlus, Vice President - Marketing & Loyalty, United Airlines

Every CMO I'm talking to today is looking at investment and saying, how can you tighten your belt, and if not, how are you providing more immediate return. The biggest thing I keep hearing is that brand marketing is at risk. The important piece here is we still need to do storytelling and land the benefits of why we should matter. We’re leaning more into influencers because every consumer is looking forward in a different way but has been impacted in a significant way. It’s so important to be thinking about how you're connecting with people on an individual level with context on where they are at.

Every CMO I'm talking to today is looking at investment and saying, how can you tighten your belt, and if not, how are you providing more immediate return. The biggest thing I keep hearing is that brand marketing is at risk. The important piece here is we still need to do storytelling and land the benefits of why we should matter. We’re leaning more into influencers because every consumer is looking forward in a different way but has been impacted in a significant way. It’s so important to be thinking about how you're connecting with people on an individual level with context on where they are at.

Greg Fisher

Chief Marketing Officer, Affirm

You’re seeing a meteoric rise of influencers, and I attribute some of that to the fact we haven’t been able to go shopping with friends. We often say that friends and family are the biggest influencers on a purchase. If I can’t go shopping with my best friend in California, where is that influence coming from? It’s likely going to come from those content producers that are entertaining, engaging and really building a relationship with you. I think influencers carry a strong sense of authenticity to their followers. They’re really careful about who they partner with. They feel their personal brand is on the line. And it’s as much a compliment to be chosen by them as it is for you to have a partnership with them.

You’re seeing a meteoric rise of influencers, and I attribute some of that to the fact we haven’t been able to go shopping with friends. We often say that friends and family are the biggest influencers on a purchase. If I can’t go shopping with my best friend in California, where is that influence coming from? It’s likely going to come from those content producers that are entertaining, engaging and really building a relationship with you. I think influencers carry a strong sense of authenticity to their followers. They’re really careful about who they partner with. They feel their personal brand is on the line. And it’s as much a compliment to be chosen by them as it is for you to have a partnership with them.

Shenan Reed

SVP, Head of Media, L'Oreal

Vans is an inclusive brand by nature. Ubiquity is not our objective. We had to live up to our commitment in saying Black Lives Matter. A lot of people come on our site to criticize our Black Lives Matter stance, and they say “All lives matter. I'm throwing my vans in the trash.” And what we’re saying is, that’s ok. We think if you can’t get your head around Black Lives Matter, then maybe Vans isn’t the brand for you. It can be really hard for brands to have that fortitude to let people go. Again, in our mind, it’s quality over quantity of our fans....Posting about Black Lives Matter is easy. The harder thing to do is consistent and ongoing actions by our brand until anti-racist actions are done and we no longer have a system that breeds bigotry, hate and racism in this country.

Vans is an inclusive brand by nature. Ubiquity is not our objective. We had to live up to our commitment in saying Black Lives Matter. A lot of people come on our site to criticize our Black Lives Matter stance, and they say “All lives matter. I'm throwing my vans in the trash.” And what we’re saying is, that’s ok. We think if you can’t get your head around Black Lives Matter, then maybe Vans isn’t the brand for you. It can be really hard for brands to have that fortitude to let people go. Again, in our mind, it’s quality over quantity of our fans....Posting about Black Lives Matter is easy. The harder thing to do is consistent and ongoing actions by our brand until anti-racist actions are done and we no longer have a system that breeds bigotry, hate and racism in this country.

Doug Palladini

Global Brand President, Vans

My first seven months at the Twins, I was focusing not so much on the sport but concentrating on the brand itself. The biggest learning curve for me is there's two different entities: there’s the brand and then there’s the sport. When it comes to the actual sport of baseball, there's nothing I can really change. I'm not on the field or on the coaching staff so I spent a lot of time learning the brand - learning how the organization works and where the opportunities were. The world is changing so fast in terms of entertainment and even though we are a sports team, we’re an entertainment brand as well. If we start to think of ourselves as an entertainment brand over a sports team, our runway is extremely strong.

My first seven months at the Twins, I was focusing not so much on the sport but concentrating on the brand itself. The biggest learning curve for me is there's two different entities: there’s the brand and then there’s the sport. When it comes to the actual sport of baseball, there's nothing I can really change. I'm not on the field or on the coaching staff so I spent a lot of time learning the brand - learning how the organization works and where the opportunities were. The world is changing so fast in terms of entertainment and even though we are a sports team, we’re an entertainment brand as well. If we start to think of ourselves as an entertainment brand over a sports team, our runway is extremely strong.

Heather Hinkel

Senior Director, Brand Strategy, Minnesota Twins

The circumstances that have arisen out of COVID have really exasperated and shed light on areas of improvement we previously didn’t spend time on. Timelines have been accelerated in a way they otherwise wouldn't have. Our leadership and ownership collectively knows and feels that we need to start thinking as strategically as possible about reaching consumers where they are in this ever changing media landscape. Baseball is a legacy product - in order to really continue to offer the best version of baseball we need to be more adaptive and more innovative in ways that we offer our core product to younger consumers that consume media in different ways.

The circumstances that have arisen out of COVID have really exasperated and shed light on areas of improvement we previously didn’t spend time on. Timelines have been accelerated in a way they otherwise wouldn't have. Our leadership and ownership collectively knows and feels that we need to start thinking as strategically as possible about reaching consumers where they are in this ever changing media landscape. Baseball is a legacy product - in order to really continue to offer the best version of baseball we need to be more adaptive and more innovative in ways that we offer our core product to younger consumers that consume media in different ways.

Caroline Morgan

VP, Digital Strategy, LA Dodgers

Trust yourself because you are the expert in the room. As women, we often second guess ourselves - asking why we’re at the table. You need to trust that you’re at the right place at the right time, and you need to inherently believe that. With the pandemic, women are handling so much more than ever before; it’s really admirable and inspiring. Now, more importantly than ever, women need to lean on their female supporters and mentors to help each other navigate these unbelievable times.

Trust yourself because you are the expert in the room. As women, we often second guess ourselves - asking why we’re at the table. You need to trust that you’re at the right place at the right time, and you need to inherently believe that. With the pandemic, women are handling so much more than ever before; it’s really admirable and inspiring. Now, more importantly than ever, women need to lean on their female supporters and mentors to help each other navigate these unbelievable times.

Jami Crist

Director, Sports Marketing: Run + Train, Under Armour

For women in sports, I think internally, it’s really about surrounding yourself with allies: people that understand your passions, your unique quirks, your strengths and your weaknesses. I firmly believe that intelligence is always going to win. Become an expert in your field and do thorough research. Find your niche. It’s okay if everyday you wake up and you’re excited to work. It’s really special to hone in on what you’re passionate about. The goal is to really become your own advocate.

For women in sports, I think internally, it’s really about surrounding yourself with allies: people that understand your passions, your unique quirks, your strengths and your weaknesses. I firmly believe that intelligence is always going to win. Become an expert in your field and do thorough research. Find your niche. It’s okay if everyday you wake up and you’re excited to work. It’s really special to hone in on what you’re passionate about. The goal is to really become your own advocate.

Mary Kate Shea

Senior Director Sports Marketing and Sponsorship, John Hancock

When it comes to the NBA, not everyone is an all-consuming, avid sports fan, but there are still so many people that love the game, and love what the NBA brings from a cultural standpoint.. You have people that love the competition, the celebrities, the showmanship. The NBA is a perfect example of a platform that lives well beyond the sports - it’s the music, the talent, the fan experience and so much more.

When it comes to the NBA, not everyone is an all-consuming, avid sports fan, but there are still so many people that love the game, and love what the NBA brings from a cultural standpoint.. You have people that love the competition, the celebrities, the showmanship. The NBA is a perfect example of a platform that lives well beyond the sports - it’s the music, the talent, the fan experience and so much more.

Ashley Booker

Mountain Dew Brand Lead: NBA Partnership, Music and Cultural Engagement Strategies, PepsiCo

As a supply chain organization, we need to know how to execute with scale and speed in the ecommerce space. We put a lot of investment in our ecommerce capabilities pre-Covid which set us up for the current ecosystem. Our business already had significant growth in online buying, and with COVID, it’s accelerated even more. It all comes down to convenience, but also context. There was so much on-the-go behavior pre-COVID, and now everything is centered around staying home, which is why ecommerce has taken off. This shift will force better integration in the purchase funnel.

As a supply chain organization, we need to know how to execute with scale and speed in the ecommerce space. We put a lot of investment in our ecommerce capabilities pre-Covid which set us up for the current ecosystem. Our business already had significant growth in online buying, and with COVID, it’s accelerated even more. It all comes down to convenience, but also context. There was so much on-the-go behavior pre-COVID, and now everything is centered around staying home, which is why ecommerce has taken off. This shift will force better integration in the purchase funnel.

Julie Bowerman

Chief Global Digital Consumer and Customer Experience Officer, The Kellogg Company

There’s no denying that our retail stores are super critical to our brand. Our retail stores are a sensory experience - through sight and smell, and our associates with a lot of care. We are now using those retail stores for curbside pick-up and delivery options. Our retail stores will always play an important part of our brand. We also acknowledge that eCommerce is a crucial part of the mix. Our focus right now is finding the most seamless intersection of ecommerce and retail.

There’s no denying that our retail stores are super critical to our brand. Our retail stores are a sensory experience - through sight and smell, and our associates with a lot of care. We are now using those retail stores for curbside pick-up and delivery options. Our retail stores will always play an important part of our brand. We also acknowledge that eCommerce is a crucial part of the mix. Our focus right now is finding the most seamless intersection of ecommerce and retail.

Jo Ann Herold

Chief Marketing Officer, Honey Baked Ham

Having a strong idea and having clarity about what your mission is as a company is crucial. There’s a distinction between mission and purpose. Our mission is our statement. You need to use that mission to drive your purpose. Purpose is something that can transcend into useful and meaningful impact on society. One of the greatest things at Nike, is that our mission naturally started dictating what impact we immediately had on the world. Sports itself can bring joy and unite so many people. That’s why our mission has been such a force for so many years. Your mission needs to come alive every single day, from every single dimension of your brand.

Having a strong idea and having clarity about what your mission is as a company is crucial. There’s a distinction between mission and purpose. Our mission is our statement. You need to use that mission to drive your purpose. Purpose is something that can transcend into useful and meaningful impact on society. One of the greatest things at Nike, is that our mission naturally started dictating what impact we immediately had on the world. Sports itself can bring joy and unite so many people. That’s why our mission has been such a force for so many years. Your mission needs to come alive every single day, from every single dimension of your brand.

Camilo Andrade

Global Vice President Nike Football, Nike

My core mission is to connect the Pepsi brand into the lives of consumers based on the things they love the most and really understanding what the brand emotionally means to people. People are engaging in culture online now so it's hard to connect with consumers if digital isn’t at the center of your strategy. We’re a very social product but now everyone has such limited social lives. People are putting more stock into online social experiences more than ever before because it’s the only way to truly connect with the world, right now.

My core mission is to connect the Pepsi brand into the lives of consumers based on the things they love the most and really understanding what the brand emotionally means to people. People are engaging in culture online now so it's hard to connect with consumers if digital isn’t at the center of your strategy. We’re a very social product but now everyone has such limited social lives. People are putting more stock into online social experiences more than ever before because it’s the only way to truly connect with the world, right now.

Kyle Lazarus

Director, Equity, Digital, and Culture Marketing Communications, PepsiCo

It’s important for us to communicate that there’s still a lot of opportunity to connect with sports, and especially running. We’re producing a lot of content, we’re hosting Zoom calls with the fitness community, and we’re of course, exploring virtual racing. We are looking at ways to keep running, engaging and interesting in this new normal. Every couple of months, you realize you’re in this for a longer haul than anticipated. We're now focused on planning for how the winter will look. Our mission is to make people fall in love with running, even in these uncertain times.

It’s important for us to communicate that there’s still a lot of opportunity to connect with sports, and especially running. We’re producing a lot of content, we’re hosting Zoom calls with the fitness community, and we’re of course, exploring virtual racing. We are looking at ways to keep running, engaging and interesting in this new normal. Every couple of months, you realize you’re in this for a longer haul than anticipated. We're now focused on planning for how the winter will look. Our mission is to make people fall in love with running, even in these uncertain times.

Ryan Eckel

Brand President, Tracksmith

The gaming world is always changing and always evolving. The most popular games are evolving on a consistent basis. When you compare that to traditional sports, it’s completely different. With traditional sports, there is a level of purity; they just don’t change. With esports, novelty is guaranteed - the amount of growth potential in esports is unlimited because of that.

The gaming world is always changing and always evolving. The most popular games are evolving on a consistent basis. When you compare that to traditional sports, it’s completely different. With traditional sports, there is a level of purity; they just don’t change. With esports, novelty is guaranteed - the amount of growth potential in esports is unlimited because of that.

Jud Hannigan

CEO, Allied Esports

“As a brand, we’ve delved into the idea of what we stand for as a brand. Our mission is to defy mediocrity and deliver extraordinary experiences and we’ve really made strategic business decisions to support this and level up. We want to make sure we are partnering with media that celebrates our branded story to attract those relentless agents and the consumers that will find value in their services. We want to constantly elevate the idea of what a real estate agent can be.”

“As a brand, we’ve delved into the idea of what we stand for as a brand. Our mission is to defy mediocrity and deliver extraordinary experiences and we’ve really made strategic business decisions to support this and level up. We want to make sure we are partnering with media that celebrates our branded story to attract those relentless agents and the consumers that will find value in their services. We want to constantly elevate the idea of what a real estate agent can be.”

Michael Temple

VP, National Marketing, Century 21 Real Estate

There is no sugar coating that this year has been hard for everyone. Leaders need to understand people have different complexities at home that challenge their work/life balance. In terms of skills that I look for in my leaders and my team, of course, you need to have a level of resilience and agility, and be willing to take risks. Beyond that, it’s really important to have the right attitude. The people who come in with a great attitude in times of uncertainty and adversity really rise up.

There is no sugar coating that this year has been hard for everyone. Leaders need to understand people have different complexities at home that challenge their work/life balance. In terms of skills that I look for in my leaders and my team, of course, you need to have a level of resilience and agility, and be willing to take risks. Beyond that, it’s really important to have the right attitude. The people who come in with a great attitude in times of uncertainty and adversity really rise up.

Barbara Goose

Chief Marketing Officer, John Hancock

We are pretty unique. We focus on the experience, food quality and design. Every single restaurant design is completely unique and different. If you’ve seen one Torchy’s, you’ve seen one Torchy’s. We didn’t feel like our brand fit into any existing industry so we created our own category and positioning called Craft Casual. It’s the speed and convenience from fast-casual dining restaurants. It’s the creativity and authenticity from food trucks. And it’s the craft-nature and care of the ingredients and food we create.

We are pretty unique. We focus on the experience, food quality and design. Every single restaurant design is completely unique and different. If you’ve seen one Torchy’s, you’ve seen one Torchy’s. We didn’t feel like our brand fit into any existing industry so we created our own category and positioning called Craft Casual. It’s the speed and convenience from fast-casual dining restaurants. It’s the creativity and authenticity from food trucks. And it’s the craft-nature and care of the ingredients and food we create.

Scott Hudler

Chief Marketing Officer, Torchy's Tacos

During the pandemic, we saw this huge shift towards generosity on the Venmo platform. People were using the peer-to-peer platform really to take care of each other, and using emojis to express the emotions behind their payments. We saw a significant uptake in the use of the medical mask and nurse emojis. People were using Venmo to take care of those who needed it most. At the peak of the Black Lives Matter protests, we saw over 800,000 Venmo payments made in support of the movement, and that’s incredibly powerful.

During the pandemic, we saw this huge shift towards generosity on the Venmo platform. People were using the peer-to-peer platform really to take care of each other, and using emojis to express the emotions behind their payments. We saw a significant uptake in the use of the medical mask and nurse emojis. People were using Venmo to take care of those who needed it most. At the peak of the Black Lives Matter protests, we saw over 800,000 Venmo payments made in support of the movement, and that’s incredibly powerful.

Jill Cress

VP, Consumer Marketing, PayPal

I believe empowerment comes from within. No one knows your own true worth better than you. Once you find that, you need to surround yourself with people who can champion you and help you achieve your goals and build your roadmap to get there. But it has to start with you setting your goals and finding your voice. You need to make sure your passion and goals are well-defined and share that with the people around you.

I believe empowerment comes from within. No one knows your own true worth better than you. Once you find that, you need to surround yourself with people who can champion you and help you achieve your goals and build your roadmap to get there. But it has to start with you setting your goals and finding your voice. You need to make sure your passion and goals are well-defined and share that with the people around you.

Kanan Banerjee

Head of Global Marketing EVP - Health, Nutrition & Wellness, Nutrilite

If there’s one silver lining from COVID, it’s that ‘aha’ moment about having flexibility in the workplace, and seeing that play out across every single industry. The fact that there is a level of flexibility where efficiency and creativity are achievable - that’s now universally understood. That’s a huge win for women trying to balance growing their career, and starting a family. Flexibility and adaptability are two traits that are so important.

If there’s one silver lining from COVID, it’s that ‘aha’ moment about having flexibility in the workplace, and seeing that play out across every single industry. The fact that there is a level of flexibility where efficiency and creativity are achievable - that’s now universally understood. That’s a huge win for women trying to balance growing their career, and starting a family. Flexibility and adaptability are two traits that are so important.

Benji Baer

Global Chief Marketing Officer, CBRE

Consumers fall in love with products based on how it makes them feel, and the full experience. The fact that we can deliver a delicious smoothie that is plant based and low sugar with a higher nutritional value is huge. We were able to meet the consumer need but with a better option. That’s the key: finding a product that consumers can’t help but fall in love with.

Consumers fall in love with products based on how it makes them feel, and the full experience. The fact that we can deliver a delicious smoothie that is plant based and low sugar with a higher nutritional value is huge. We were able to meet the consumer need but with a better option. That’s the key: finding a product that consumers can’t help but fall in love with.

Chris Pruneda

Chief Marketing Officer, Koia

It’s very hard to teach people how to come up with creative solutions with ambiguous data for input. One of the best things to come out of COVID, is that you will never have perfect data. It’s not humanly possible. It’s about using that data that you have and creating two or three viable solutions, testing them, and refining them. The key is really about embracing smart risks. You need to have the conviction to move forward and find the solution. Not acting is significantly worse than making the wrong choice in my mind.

It’s very hard to teach people how to come up with creative solutions with ambiguous data for input. One of the best things to come out of COVID, is that you will never have perfect data. It’s not humanly possible. It’s about using that data that you have and creating two or three viable solutions, testing them, and refining them. The key is really about embracing smart risks. You need to have the conviction to move forward and find the solution. Not acting is significantly worse than making the wrong choice in my mind.

Emily Culp

CEO, Cover FX Skincare

With COVID, the agility of our business to adjust overnight was really crucial - flipping from being overwhelmingly in our shops, to solely relying on our at home impression kits was a huge transition. Our primary entry point was put on an indefinite pause with really no notice. We are noticing that, with sheltering at home, people are really prioritizing working on themselves. On the bright side, you can emerge from this COVID period with a brand new smile. Between Zoom and virtual gatherings, people are seeing smiles more than ever, so frankly, it’s been an exciting time for our business.

With COVID, the agility of our business to adjust overnight was really crucial - flipping from being overwhelmingly in our shops, to solely relying on our at home impression kits was a huge transition. Our primary entry point was put on an indefinite pause with really no notice. We are noticing that, with sheltering at home, people are really prioritizing working on themselves. On the bright side, you can emerge from this COVID period with a brand new smile. Between Zoom and virtual gatherings, people are seeing smiles more than ever, so frankly, it’s been an exciting time for our business.

John Sheldon

Chief Marketing Officer, SmileDirectClub

It’s been so important to our company to take a stand in the face of this groundswell of the largest civil rights movement our generation has seen and hopefully encourage other brands to join us to really make an impact. It’s the power of the collective that is going to make the difference. With the effects of COVID, there is a lot more humanity in our corporate culture, seeing everyone in their home living their lives. There is a connectivity that has empowered these hard conversations to happen and allowed us to take action quicker.

It’s been so important to our company to take a stand in the face of this groundswell of the largest civil rights movement our generation has seen and hopefully encourage other brands to join us to really make an impact. It’s the power of the collective that is going to make the difference. With the effects of COVID, there is a lot more humanity in our corporate culture, seeing everyone in their home living their lives. There is a connectivity that has empowered these hard conversations to happen and allowed us to take action quicker.

Kristen Elliot

VP Marketing, Eddie Bauer

With what’s happening in our country and how corporations are showing up, I’m not upset with ignorance because it is an opportunity to grow. It’s all about showing up in a genuine way. It doesn’t take a company that much effort to show up but it does take a lot of effort to show up, meaningfully. People want to feel like they are being stood up for and validated and that’s how you really build a legacy brand, when you want to create a legacy journey for your consumers.

With what’s happening in our country and how corporations are showing up, I’m not upset with ignorance because it is an opportunity to grow. It’s all about showing up in a genuine way. It doesn’t take a company that much effort to show up but it does take a lot of effort to show up, meaningfully. People want to feel like they are being stood up for and validated and that’s how you really build a legacy brand, when you want to create a legacy journey for your consumers.

Martin Morse

VP of Marketing & Business Development, BulletProof

Small businesses across America are the hardest hit. We wanted to make sure we are taking care of those communities. As we have seen the market turn back on, we hope to give back to those smaller stores. That is where there is a lot of loyalty. Rather than the bigger stores, people really trust their local stores. They want to support locals and are going back there first. We are doing what we can to support those small businesses.

Small businesses across America are the hardest hit. We wanted to make sure we are taking care of those communities. As we have seen the market turn back on, we hope to give back to those smaller stores. That is where there is a lot of loyalty. Rather than the bigger stores, people really trust their local stores. They want to support locals and are going back there first. We are doing what we can to support those small businesses.

Barbara Liss

Vice President, Marketing, Merrick Pet Care

Our secret weapon is our ability to tap into our member base. Being a membership organization, we are able to get that direct, instantaneous feedback from our community. We always want to deliver the best experience for our members. We are constantly surveying our members and asking what we can do to elevate that experience for them. When it comes to digital transformation, all of our decisions are inspired by our members.

Our secret weapon is our ability to tap into our member base. Being a membership organization, we are able to get that direct, instantaneous feedback from our community. We always want to deliver the best experience for our members. We are constantly surveying our members and asking what we can do to elevate that experience for them. When it comes to digital transformation, all of our decisions are inspired by our members.

Yvette Davis

Associate Director, Brand Marketing, Sam's Club

People have been turning to snacks as a way of comfort because these brands that you grew up with, like Oreo, are very nostalgic and bring back memories of childhood that provide a sense of safety and security. Our brand purpose is all around inspiring moments of playfulness in the world because we believe that’s really what brings people together. We’ve been so inspired by the ways people have used technology to connect and keep that playful spirit alive while home. Our messaging has focused on reminding people to keep that positive, optimistic spirit alive. It’s what the world needs right now - to remember what unites us together.

People have been turning to snacks as a way of comfort because these brands that you grew up with, like Oreo, are very nostalgic and bring back memories of childhood that provide a sense of safety and security. Our brand purpose is all around inspiring moments of playfulness in the world because we believe that’s really what brings people together. We’ve been so inspired by the ways people have used technology to connect and keep that playful spirit alive while home. Our messaging has focused on reminding people to keep that positive, optimistic spirit alive. It’s what the world needs right now - to remember what unites us together.

Justin Parnell

Sr. Director, Brand - Oreo, Mondelēz International

The barrier to entry to make good content on TikTok is really low because all you need is your phone. I was hesitant to work on video for years because I was nervous about being perfect. With TikTok, it’s all about the rawness - the human error, making mistakes, and embracing the imperfection. TikTok is all about really showing your personality.

The barrier to entry to make good content on TikTok is really low because all you need is your phone. I was hesitant to work on video for years because I was nervous about being perfect. With TikTok, it’s all about the rawness - the human error, making mistakes, and embracing the imperfection. TikTok is all about really showing your personality.

Natalia Seth

Creative Influencer

I’m a marketer by trade. It’s all about focusing on TikTok as the number one platform. It’s a little bit of science and a little bit of art. There are practical elements but at the end of the day you have to immerse yourself into the community and culture. If you start from a place of authenticity, it will help guide which trends you participate in. TikTok has a very keen sense of how to find your tribe, and how your tribe finds you. If you make sure everything comes from a real place, you’ll always find people who share your diverse views and are able to resonate with your personal experiences. There are millions of people who can find value in what you have to say, no matter how big or small.

I’m a marketer by trade. It’s all about focusing on TikTok as the number one platform. It’s a little bit of science and a little bit of art. There are practical elements but at the end of the day you have to immerse yourself into the community and culture. If you start from a place of authenticity, it will help guide which trends you participate in. TikTok has a very keen sense of how to find your tribe, and how your tribe finds you. If you make sure everything comes from a real place, you’ll always find people who share your diverse views and are able to resonate with your personal experiences. There are millions of people who can find value in what you have to say, no matter how big or small.

DevanOnDeck

Creator + Content Strategist

TikTok is an authentic, fluid environment. The community loves engaging with creators and brands. For brands to show up well, you need to be representative of how the community likes to experience that content. What we tell marketers is: ‘don't make ads, make TikToks.’ It’s about lowering the barriers for entry; brands need to become a part of the community and have fun along the way. Learning TikTok for brands is not a complicated process. It’s all about rich and immersive storytelling. It’s a great platform to tell big and creative stories, grow your brand and get incredible results.

TikTok is an authentic, fluid environment. The community loves engaging with creators and brands. For brands to show up well, you need to be representative of how the community likes to experience that content. What we tell marketers is: ‘don't make ads, make TikToks.’ It’s about lowering the barriers for entry; brands need to become a part of the community and have fun along the way. Learning TikTok for brands is not a complicated process. It’s all about rich and immersive storytelling. It’s a great platform to tell big and creative stories, grow your brand and get incredible results.

Katie Puris

Head of Global Business Marketing, TikTok

When it comes to planning for 2021, it’s about keeping your finger on the pulse of what's right and having the ability to pivot. When we think about building out marketing plans, what do you build off of? 2019, or 2020 given what’s happened? We’re keeping our plans really agile in a sense of: ‘Okay, my strategy was rooted in events and events are gone, so how am I repurposing?’ How do you plan for events if we don’t know when events will return? You need to embrace this time, learn from it, and be able to pivot. Having an A, B, C and D plan is key.

When it comes to planning for 2021, it’s about keeping your finger on the pulse of what's right and having the ability to pivot. When we think about building out marketing plans, what do you build off of? 2019, or 2020 given what’s happened? We’re keeping our plans really agile in a sense of: ‘Okay, my strategy was rooted in events and events are gone, so how am I repurposing?’ How do you plan for events if we don’t know when events will return? You need to embrace this time, learn from it, and be able to pivot. Having an A, B, C and D plan is key.

Melissa Hughes

Global Marketing Director, L'Oreal

Many of the trends that were already in motion prior to the pandemic have been accelerated overnight. Consumers we’re already shifting into a demanding digitized world. That’s become table stakes. There are many levels of interactions, productivity and commerce that can happen in a digitized world. Having a frictionless experience has taken on a whole new meaning. Frictionless today now means not just frictionless ever step of the way in the customer journey, but now there’s a safety component. As you go out into the world, what are the safety components as you interact with any business. I don’t think we’ll go back on this - once you go digital, you’ll never go back.

Many of the trends that were already in motion prior to the pandemic have been accelerated overnight. Consumers we’re already shifting into a demanding digitized world. That’s become table stakes. There are many levels of interactions, productivity and commerce that can happen in a digitized world. Having a frictionless experience has taken on a whole new meaning. Frictionless today now means not just frictionless ever step of the way in the customer journey, but now there’s a safety component. As you go out into the world, what are the safety components as you interact with any business. I don’t think we’ll go back on this - once you go digital, you’ll never go back.

Kamal Bhandal

VP, Global Brand, and Consumer Marketing, Align Technology

During Covid, our role was very focused on communicating to ease people’s minds. For people traveling, we wanted them to understand that the air on an aircraft is safer than in your office building. But we were not actively promoting travel, we were trying to be very cautious and not encourage people to do something that they’re not ready for. Now we’re hoping we’re getting closer to a place where we can start actively promoting travel. I have a revenue target that I know I have to hit with a combination of promos, performance media and driving storytelling on our owned channels. Four years ago, marketing looked like picking menu items and not contributing to revenue performance, so to be in this position I’m really excited and a little nervous.

During Covid, our role was very focused on communicating to ease people’s minds. For people traveling, we wanted them to understand that the air on an aircraft is safer than in your office building. But we were not actively promoting travel, we were trying to be very cautious and not encourage people to do something that they’re not ready for. Now we’re hoping we’re getting closer to a place where we can start actively promoting travel. I have a revenue target that I know I have to hit with a combination of promos, performance media and driving storytelling on our owned channels. Four years ago, marketing looked like picking menu items and not contributing to revenue performance, so to be in this position I’m really excited and a little nervous.

Natalie Bowman

Managing Director, Marketing and Advertising, Alaska Airlines

I like to say, it’s not the new normal, it’s now the normal. Thinking about the new now, the biggest change for us is how people are purchasing our brand. Spirits was one of the last products to join eCommerce, and Covid forced us to speed this up. What we were seeing in one week we are now seeing in one day. What we had planned to do in two years we are now doing in two weeks. Covid is pushing us. Within a week, we created a platform for bartenders to make money and share our brand. Our brand is built at the bar. Every day at 5pm we had a bartender make a new drink. Every dollar that went on this platform went straight to the bartender. To think the agility that it took to do this in a week of shutdown was amazing.

I like to say, it’s not the new normal, it’s now the normal. Thinking about the new now, the biggest change for us is how people are purchasing our brand. Spirits was one of the last products to join eCommerce, and Covid forced us to speed this up. What we were seeing in one week we are now seeing in one day. What we had planned to do in two years we are now doing in two weeks. Covid is pushing us. Within a week, we created a platform for bartenders to make money and share our brand. Our brand is built at the bar. Every day at 5pm we had a bartender make a new drink. Every dollar that went on this platform went straight to the bartender. To think the agility that it took to do this in a week of shutdown was amazing.

Gabriela McCoy

Director, Strategic Insights and Analytics, Bacardi

The importance of authenticity and how we show up as a brand is critical. We would not be here without the people in our company. We’ve focused on telling our story internally just as much as we are externally. This time period has brought about an incredible human transformation in our company. We’ve developed a much kinder, gentler, more compassionate and listening culture. If you show up for your team members and show that you care, it translates externally. It was about resetting our purpose and restating what we stood for. People want to hear messages of hope and optimism. We’re conscious of hitting that at the right time.

The importance of authenticity and how we show up as a brand is critical. We would not be here without the people in our company. We’ve focused on telling our story internally just as much as we are externally. This time period has brought about an incredible human transformation in our company. We’ve developed a much kinder, gentler, more compassionate and listening culture. If you show up for your team members and show that you care, it translates externally. It was about resetting our purpose and restating what we stood for. People want to hear messages of hope and optimism. We’re conscious of hitting that at the right time.

Liz Matthews

SVP of Global Brand, Consumer and Small Business Creative & Experiential, Dell Technologies

Humans are not diverse - people are people. Systems and organizations are diverse (or not.) Progress in workplace gender equality is a two way street. It’s about women standing up and speaking up, but it’s also about passionate allies that are helping empower women in their organization. Those two things together create an ecosystem where women can thrive.

Humans are not diverse - people are people. Systems and organizations are diverse (or not.) Progress in workplace gender equality is a two way street. It’s about women standing up and speaking up, but it’s also about passionate allies that are helping empower women in their organization. Those two things together create an ecosystem where women can thrive.

Liz Geraghty

Chief Marketing Officer, International, The Wendy's Company

I think it’s a good idea for any marketer to get into the transactional side of your brand because a brand’s strategy is only as good as its ability to be flawlessly executed. In order to lead, you have to first listen. If you want to understand how well your business is doing, talk to somebody who's on the frontlines. They will give you an unbiased, unfettered perspective that may help you dovetail back to strategy. I happen to like businesses where I am not the end consumer because then it forces me to really listen. Brands I have worked on in the female category force you to do something that most men don’t do, which is shut up and listen.

I think it’s a good idea for any marketer to get into the transactional side of your brand because a brand’s strategy is only as good as its ability to be flawlessly executed. In order to lead, you have to first listen. If you want to understand how well your business is doing, talk to somebody who's on the frontlines. They will give you an unbiased, unfettered perspective that may help you dovetail back to strategy. I happen to like businesses where I am not the end consumer because then it forces me to really listen. Brands I have worked on in the female category force you to do something that most men don’t do, which is shut up and listen.

Doug Zarkin

Chief Marketing Officer, Pearle Vision

COVID has been driving many changing behaviors which makes flexibility and immediacy more important than it's ever been. With our industry, out-of-home is much more of a data-rich and nimble medium than people realize. It’s an exciting space to be in right now to help.

COVID has been driving many changing behaviors which makes flexibility and immediacy more important than it's ever been. With our industry, out-of-home is much more of a data-rich and nimble medium than people realize. It’s an exciting space to be in right now to help.

Anna Bager

President & CEO, OAAA

There is a difference between ideation and innovation. Innovation is the work it takes to get from an idea to the actual execution of making that a reality and the problem solving needed to get there. You have to be creative in how you actually execute. Our brand is so strong in our innovation capabilities but to sustain in the long-term, we will need to complement this with our digital presence.

There is a difference between ideation and innovation. Innovation is the work it takes to get from an idea to the actual execution of making that a reality and the problem solving needed to get there. You have to be creative in how you actually execute. Our brand is so strong in our innovation capabilities but to sustain in the long-term, we will need to complement this with our digital presence.

Zipporah Allen

VP, Digital Experiences, Taco Bell

Sports marketing isn’t different from what anyone else does in marketing but we focus on fan affinity, that unspeakable bond that you can’t fully explain or understand. We pull at the emotional heartstrings of that team, when you’re at the game, wearing our gear and you’re high fiving the stranger next to you. I have a team that is over 50 years old that has a rich legacy that needs to be told - we’re focusing on how to show that publicly.

Sports marketing isn’t different from what anyone else does in marketing but we focus on fan affinity, that unspeakable bond that you can’t fully explain or understand. We pull at the emotional heartstrings of that team, when you’re at the game, wearing our gear and you’re high fiving the stranger next to you. I have a team that is over 50 years old that has a rich legacy that needs to be told - we’re focusing on how to show that publicly.

Megan Ryan

Vice President, Marketing - Denver Nuggets, Kroenke Sports & Entertainment

Because this landscape changes so quickly, I think it’s so important to constantly learn and talk to as many people as I can, internally and externally. As marketing leaders, we can all do more to listen which will help us grow but also just connect more with people and understand where they’re coming from. It goes beyond our work lives to focus on listening to what your employees, partners and team members are going through, especially now.

Because this landscape changes so quickly, I think it’s so important to constantly learn and talk to as many people as I can, internally and externally. As marketing leaders, we can all do more to listen which will help us grow but also just connect more with people and understand where they’re coming from. It goes beyond our work lives to focus on listening to what your employees, partners and team members are going through, especially now.

Ted Chi

VP, Marketing Strategy – Digital Distribution, NBCUniversal

In our company, there's a lot of collaboration, not due to COVID or the unrest in the country, but that's just how we work. From an automotive perspective, we have a specific multicultural contract. We look at our data daily and look at what the consumer movement is reflecting in culture. It’s on us to make sure our plans are moving based on the changes we see outside. How can we create change within the community? Where have our brands already been and where can they go? This is not the start of our efforts - rather, it’s about having an open mindset to shift based on our consumers needs and expectations. We’re always aiming to create marketing initiatives that make a difference.

In our company, there's a lot of collaboration, not due to COVID or the unrest in the country, but that's just how we work. From an automotive perspective, we have a specific multicultural contract. We look at our data daily and look at what the consumer movement is reflecting in culture. It’s on us to make sure our plans are moving based on the changes we see outside. How can we create change within the community? Where have our brands already been and where can they go? This is not the start of our efforts - rather, it’s about having an open mindset to shift based on our consumers needs and expectations. We’re always aiming to create marketing initiatives that make a difference.

Michelle Matthews-Alexander

Head of Multicultural Marketing, General Motors

We are way past the place of 'let's just do something.’ Our consumers are expecting action from us, and we needed to start from a place of authenticity. It’s not about reacting. Brands need to holistically think: have we done this work in the past, and how are we moving forward to continue the work? If you haven’t started, it’s time to put a stake in the ground and get to it. The moment the light dims and moves onto another issue - whether it's more or less compelling - is the moment it fades away. As professionals in this field, we cannot afford silence. It doesn’t matter if there's one or two people in the room, that’s how you start a revolution.

We are way past the place of 'let's just do something.’ Our consumers are expecting action from us, and we needed to start from a place of authenticity. It’s not about reacting. Brands need to holistically think: have we done this work in the past, and how are we moving forward to continue the work? If you haven’t started, it’s time to put a stake in the ground and get to it. The moment the light dims and moves onto another issue - whether it's more or less compelling - is the moment it fades away. As professionals in this field, we cannot afford silence. It doesn’t matter if there's one or two people in the room, that’s how you start a revolution.

Alexis Kerr

Head of Multicultural Marketing, Cadillac

Twitch has been an exceptionally crazy place over the last few months. Our remit has always been about bringing communities of like-minded people together. Right now so many people feel displaced or lonely so Twitch is a natural home for people. It operates virtually and over a wide range of interests. Twitch was already on fire and now it’s really taken off.

Twitch has been an exceptionally crazy place over the last few months. Our remit has always been about bringing communities of like-minded people together. Right now so many people feel displaced or lonely so Twitch is a natural home for people. It operates virtually and over a wide range of interests. Twitch was already on fire and now it’s really taken off.

John Koller

VP, Marketing, Twitch

This is not a time to advertise. This is a time to provide utility, entertainment and value. People want a little sense of joy. It has to be people-centric and not me-centric. It’s really the ethos of how Budweiser did marketing before but now it’s uber-heightened. I sincerely hope this transforms the way we all think of marketing going forward.

This is not a time to advertise. This is a time to provide utility, entertainment and value. People want a little sense of joy. It has to be people-centric and not me-centric. It’s really the ethos of how Budweiser did marketing before but now it’s uber-heightened. I sincerely hope this transforms the way we all think of marketing going forward.

Monica Rustgi

VP Marketing, Budweiser

I really encourage more marketers to think less about selling, and more about serving. I feel fortunate to work for a company that believes in the mantra: if you invest in the ROI of human equity, you will see the ROI of financial equity.

I really encourage more marketers to think less about selling, and more about serving. I feel fortunate to work for a company that believes in the mantra: if you invest in the ROI of human equity, you will see the ROI of financial equity.

Gail Tifford

Chief Brand Officer, WW International

Tone is key right now. Everyone in the world is personally panicking. There’s a desperate need for reassurance, and lots of brands are stepping up to the plate. At Cadillac, I’m proud that we moved quickly to strike the right tone, but now we’re moving to the next phase of this. We need to move towards recovery, and find moments of joy again.

Tone is key right now. Everyone in the world is personally panicking. There’s a desperate need for reassurance, and lots of brands are stepping up to the plate. At Cadillac, I’m proud that we moved quickly to strike the right tone, but now we’re moving to the next phase of this. We need to move towards recovery, and find moments of joy again.

Melissa Grady

Chief Marketing Officer, Cadillac

We make sure that we only endorse products that we love. If we were to lose the trust that we have with our community, we’d lose our platform. It’s our duty to lead with authenticity always.

We make sure that we only endorse products that we love. If we were to lose the trust that we have with our community, we’d lose our platform. It’s our duty to lead with authenticity always.

Shawn Johnson East

Olympic Gold Medalist

The fun of this world is the storytelling. What’s important is that you have the north star of what your brand's values are and the data to back it up. Sparkling water feels like an accessible medium to tell stories. We have distinctive Asian inspiration, but we’re also trying to reflect what is already happening in pop culture. We're operating with more intention. Thats the future of food & beverage. The new brands that come out with more substance will really rise up. My hope is that the real stewards will have more opportunities to shine.

The fun of this world is the storytelling. What’s important is that you have the north star of what your brand's values are and the data to back it up. Sparkling water feels like an accessible medium to tell stories. We have distinctive Asian inspiration, but we’re also trying to reflect what is already happening in pop culture. We're operating with more intention. Thats the future of food & beverage. The new brands that come out with more substance will really rise up. My hope is that the real stewards will have more opportunities to shine.

Sandro Roco

Founder, Sanzo

The current media climate has taught us that we can’t rely on just one source of media. In my opinion, small businesses are the new media - they’re the ones influencing their community and they have a trustworthy platform. We’re really focused on how we can partner with small businesses in local communities to get our product out there.

The current media climate has taught us that we can’t rely on just one source of media. In my opinion, small businesses are the new media - they’re the ones influencing their community and they have a trustworthy platform. We’re really focused on how we can partner with small businesses in local communities to get our product out there.

April Siler

CEO, 8Greens

When you tap into someone's authentic audience and they are authentically interested in your product, that’s the perfect fit. The most exciting partnerships are directly with the consumers. What better person than the one who is buying and drinking your product anyway? We’re really proud and excited about our newly launched loyalty program. These members tell us exactly where they shop and can bring opportunities to us, so it’s become really mutually beneficial.

When you tap into someone's authentic audience and they are authentically interested in your product, that’s the perfect fit. The most exciting partnerships are directly with the consumers. What better person than the one who is buying and drinking your product anyway? We’re really proud and excited about our newly launched loyalty program. These members tell us exactly where they shop and can bring opportunities to us, so it’s become really mutually beneficial.

Chris Hunter

Founder & CEO, Koia

At Mondelez, our mission is to bring joy. Oreo’s purpose is about filling the world with playful moments. In a time when there is tension when you don't feel playful, how can we bring playfulness back? It’s a negative world and people are feeling the weight. It's critical for us to bring that positivity to our consumers. It's causing us to be agile, and we're focused on bringing solutions to consumers.

At Mondelez, our mission is to bring joy. Oreo’s purpose is about filling the world with playful moments. In a time when there is tension when you don't feel playful, how can we bring playfulness back? It’s a negative world and people are feeling the weight. It's critical for us to bring that positivity to our consumers. It's causing us to be agile, and we're focused on bringing solutions to consumers.

Jennifer Mennes

North America Media Director, Mondelēz International

In challenging times, the most important thing for a company to do is go back to your mission and let that lead your North star. We want to make sure that everyone has access to good eating. We think good eating brings out the best in all of us, and it’s more than just the food you eat: It’s how you eat it, where you eat it, what you know about the food and where it comes from. In Panera’s case, we say ‘Leave feeling better than you came in,’ and that implies a dining-in experience. Now, if we want to make good eating available for all, it’s about making it available safely and stress free. We’re doubling down on what that means in a pandemic, and a lot of our actions have stemmed directly from that belief.

In challenging times, the most important thing for a company to do is go back to your mission and let that lead your North star. We want to make sure that everyone has access to good eating. We think good eating brings out the best in all of us, and it’s more than just the food you eat: It’s how you eat it, where you eat it, what you know about the food and where it comes from. In Panera’s case, we say ‘Leave feeling better than you came in,’ and that implies a dining-in experience. Now, if we want to make good eating available for all, it’s about making it available safely and stress free. We’re doubling down on what that means in a pandemic, and a lot of our actions have stemmed directly from that belief.

Chris Hollander

Chief Marketing Officer, Panera Bread

Our marketing strategy has always been an even split between product-focused and mission-focused, and creating a place for those two concepts to intersect. It’s paramount to understand what part your company should be playing right now and it’s a tight-rope that we’re all walking between conveying empathy and sensitivity, but also providing consumers with what they want and expect from your brand.

Our marketing strategy has always been an even split between product-focused and mission-focused, and creating a place for those two concepts to intersect. It’s paramount to understand what part your company should be playing right now and it’s a tight-rope that we’re all walking between conveying empathy and sensitivity, but also providing consumers with what they want and expect from your brand.

Randy Goldberg

CBO and Co-Founder, Bombas

This crisis certainly has reminded me how important shared experiences are and I truly believe they’re going to come back. Right now we have to reimagine them. We have to figure out where our customers are and what their needs are, whether it’s thinking about virtual conferences or live experiences that follow social distancing principles. We’re actually executing and testing on those ideas as we speak. Whether it's live streaming theater productions, holding virtual office hours or events for our business customers who need so much help, we've had to think differently. I think you'll see some of these shifts continuing even as the shelter in place restrictions are being lifted across the globe. You have to adapt, and that's what we're doing.

This crisis certainly has reminded me how important shared experiences are and I truly believe they’re going to come back. Right now we have to reimagine them. We have to figure out where our customers are and what their needs are, whether it’s thinking about virtual conferences or live experiences that follow social distancing principles. We’re actually executing and testing on those ideas as we speak. Whether it's live streaming theater productions, holding virtual office hours or events for our business customers who need so much help, we've had to think differently. I think you'll see some of these shifts continuing even as the shelter in place restrictions are being lifted across the globe. You have to adapt, and that's what we're doing.

Elizabeth Rutledge

Chief Marketing Officer, American Express

What we’re seeing now is other networks generating black content or content geared towards African Americans, but they can’t do just that. They too have to show up differently. We like to say ‘You can’t have our rhythm without our blues.’. When things happen we know we have to stand up. We often feel like if BET doesn’t stand up, who will? Even when the pandemic first broke out, none of it was a surprise to us. Literally in a weekend, we knew the severity and impact it was gonna have on our community. It wasn’t like ‘Let’s go report on it.’ It was, ‘Let’s go do something’. And that is BET - it has such an understanding and connection to the community. It never pauses to stand back. It says, ‘We’ve now gotta be at the frontline and help change outcomes.

What we’re seeing now is other networks generating black content or content geared towards African Americans, but they can’t do just that. They too have to show up differently. We like to say ‘You can’t have our rhythm without our blues.’. When things happen we know we have to stand up. We often feel like if BET doesn’t stand up, who will? Even when the pandemic first broke out, none of it was a surprise to us. Literally in a weekend, we knew the severity and impact it was gonna have on our community. It wasn’t like ‘Let’s go report on it.’ It was, ‘Let’s go do something’. And that is BET - it has such an understanding and connection to the community. It never pauses to stand back. It says, ‘We’ve now gotta be at the frontline and help change outcomes.

Kimberly Evans Paige

EVP, Chief Marketing Officer, BET Networks & Live Events, ViacomCBS

There's two movements happening. There's one in the streets and there's the one in the corporate boardrooms.

There's two movements happening. There's one in the streets and there's the one in the corporate boardrooms.

Jeanine D. Liburd

Chief Social Impact and Communications Officer, BET Networks, ViacomCBS

Brands need to adopt an “evolve or die” mentality. e.l.f chooses to evolve and constantly adjust to fit our ever-growing consumers needs. If you’re treating this time period as “business as usual”, you are doing this all wrong. Everything is different - the ways that we’re talking to our consumers, the products we’re pushing, the messaging we’re using - everything. The best marketers are servants to their audience and that’s really what we do here. We are a brand of the people, by the people, for the people.

Brands need to adopt an “evolve or die” mentality. e.l.f chooses to evolve and constantly adjust to fit our ever-growing consumers needs. If you’re treating this time period as “business as usual”, you are doing this all wrong. Everything is different - the ways that we’re talking to our consumers, the products we’re pushing, the messaging we’re using - everything. The best marketers are servants to their audience and that’s really what we do here. We are a brand of the people, by the people, for the people.

Kory Marchisotto

Chief Marketing Officer, e.l.f. Cosmetics

It’s important to get the balance right between corporate responsibility and providing the escapism that people look to sports for. At what point do you turn off the entertainment and whole-heartedly focus on these issues and play your role? Our focus has been on listening, learning and evolving. We’ve been listening carefully to our fans and employees to help determine how to deliver the best message by incorporating our intention with the right tone. It’s easy to say “actions speak louder than words” but words do matter. It’s important to support our communities and speak out clearly. It matters how you say it, when you say it and how loudly - and combining those words with great actions to back them up.

It’s important to get the balance right between corporate responsibility and providing the escapism that people look to sports for. At what point do you turn off the entertainment and whole-heartedly focus on these issues and play your role? Our focus has been on listening, learning and evolving. We’ve been listening carefully to our fans and employees to help determine how to deliver the best message by incorporating our intention with the right tone. It’s easy to say “actions speak louder than words” but words do matter. It’s important to support our communities and speak out clearly. It matters how you say it, when you say it and how loudly - and combining those words with great actions to back them up.

Tim Ellis

EVP Chief Marketing Officer, NFL

Data is the new oil, and oil is only useful when it’s refined. We’re focused on breaking through the silos. Having a 360 degree view of your customer is paramount. Our goal is to have real relationships with our customers. We want to make sure we’re giving our customer the experience they want to have.

Data is the new oil, and oil is only useful when it’s refined. We’re focused on breaking through the silos. Having a 360 degree view of your customer is paramount. Our goal is to have real relationships with our customers. We want to make sure we’re giving our customer the experience they want to have.

Lockie Andrews

Chief Information Officer & Chief Digital Officer, UNTUCKit

As a brand, you have to look outside first - if the world is changing outside at a rate that is faster than the rate you’re changing inside, you have a problem. You play a role in culture as a brand and that's value but the real value is adding value to your community and those around you. At the end of the day, people are asking: are you serving me in a way that is meaningful to my life? If you want to really rise up to a brand status, you have to play and understand that cultural space.

As a brand, you have to look outside first - if the world is changing outside at a rate that is faster than the rate you’re changing inside, you have a problem. You play a role in culture as a brand and that's value but the real value is adding value to your community and those around you. At the end of the day, people are asking: are you serving me in a way that is meaningful to my life? If you want to really rise up to a brand status, you have to play and understand that cultural space.

Frank Cooper

Chief Marketing Officer, BlackRock

We do not have a supply issue when it comes to black talent. We have a demand issue. The talent is there if we choose to see it and choose to promote it. We have to treat this as a strategic imperative - we have to track, measure and penalize it the same as we would for any other business goal. Are you brave enough and do you deserve to lead a company if you can’t make these initiatives a priority? If you don’t have a plan to win with black and brown consumers, you don’t have a winning plan.

We do not have a supply issue when it comes to black talent. We have a demand issue. The talent is there if we choose to see it and choose to promote it. We have to treat this as a strategic imperative - we have to track, measure and penalize it the same as we would for any other business goal. Are you brave enough and do you deserve to lead a company if you can’t make these initiatives a priority? If you don’t have a plan to win with black and brown consumers, you don’t have a winning plan.

Tiana Conley

Vice President, Global Brands, Kellogg's

Our Beautiful Together campaign came from the amazing creativity from our team on lockdown. We wanted to acknowledge what was going on, and to show the world that things will go back to a new normal, and that new normal will be beautiful, filled with empathy. Our message was not about the product but about living together with empathy and having optimism that things will go back to normal.

Our Beautiful Together campaign came from the amazing creativity from our team on lockdown. We wanted to acknowledge what was going on, and to show the world that things will go back to a new normal, and that new normal will be beautiful, filled with empathy. Our message was not about the product but about living together with empathy and having optimism that things will go back to normal.

Stéphane de La Faverie

Global Brand President, The Estée Lauder Companies

We need to stop talking and start doing - we need more diverse voices in the room. It’s the right thing to do as a human being but it’s also the right thing to do from a business perspective because we need to have every voice in our company to speak to all of our consumers.

We need to stop talking and start doing - we need more diverse voices in the room. It’s the right thing to do as a human being but it’s also the right thing to do from a business perspective because we need to have every voice in our company to speak to all of our consumers.

Rob Master

VP of Media & Digital Engagement, Unilever

Podcasting is a great way for brands to get their messaging and products out to people. It’s still a hazy area though; I equate podcasts to the FM radio progression. It’s an emerging market and nobody quite knows where it’s headed. For us, it’s about music, telling stories and entertaining people. We’re here to do something different and be disruptive.

Podcasting is a great way for brands to get their messaging and products out to people. It’s still a hazy area though; I equate podcasts to the FM radio progression. It’s an emerging market and nobody quite knows where it’s headed. For us, it’s about music, telling stories and entertaining people. We’re here to do something different and be disruptive.

Dennis Quaid

Actor/Podcaster, The Dennaissance

The omni-channel nature of how people interact with brands is here to stay. It was already happening. The expectation that ‘I can do business with your brand on my terms’, whether that be drive-thru or curbside pickup, these shifts will complement the future of retail experiences. The role that brands like ours will play in the future is creating a multi touch option to be able to access our products and services.

The omni-channel nature of how people interact with brands is here to stay. It was already happening. The expectation that ‘I can do business with your brand on my terms’, whether that be drive-thru or curbside pickup, these shifts will complement the future of retail experiences. The role that brands like ours will play in the future is creating a multi touch option to be able to access our products and services.

Patrick McLean

SVP & Chief Marketing Officer, Walgreens

My goal is to foster a culture that values creativity. We have a strong marketing team and strong creative partners. We’re the type of client that will push our partners to make big ideas happen. The influencing aspect is key. A huge part of why we get recognition is because we can get ideas out the door that elsewhere, people would struggle, and maybe give up. Over time people started to understand that creativity matters and can be a source of competitive advantage.

My goal is to foster a culture that values creativity. We have a strong marketing team and strong creative partners. We’re the type of client that will push our partners to make big ideas happen. The influencing aspect is key. A huge part of why we get recognition is because we can get ideas out the door that elsewhere, people would struggle, and maybe give up. Over time people started to understand that creativity matters and can be a source of competitive advantage.

Fernando Machado

Global Chief Marketing Officer, Burger King

I vividly remember early on in my career attending a diversity training session where a woman explained to me, ‘When you go into an environment that’s not diverse, you adapt to survive.’ And I had this ‘Aha!’moment like, ‘Oh my God, that’s exactly what I’m doing.’ It was out of that I decided to do something different. If I’m a champion of diversity, I have to put my money where my mouth is, even if it’s uncomfortable.’ I took the perm out of my hair, I started talking about my manicures and being a person of color who was young and female. And from that I was able to make an impact and get more promotions and have a personal experience where I learned that it really does matter when you bring your whole self to the workplace.

I vividly remember early on in my career attending a diversity training session where a woman explained to me, ‘When you go into an environment that’s not diverse, you adapt to survive.’ And I had this ‘Aha!’moment like, ‘Oh my God, that’s exactly what I’m doing.’ It was out of that I decided to do something different. If I’m a champion of diversity, I have to put my money where my mouth is, even if it’s uncomfortable.’ I took the perm out of my hair, I started talking about my manicures and being a person of color who was young and female. And from that I was able to make an impact and get more promotions and have a personal experience where I learned that it really does matter when you bring your whole self to the workplace.

Esi Eggleston Bracey

EVP & COO NA Beauty and Personal Care, Unilever

Influence is real. Dr. Fauci is an influencer. He may not be on Instagram, but he is an influencer. We have to broaden our view of who is an influencer today. It could be a mom providing helpful info about what it’s like to have a baby right now in the hospital. That’s the type of information people are looking for.

Influence is real. Dr. Fauci is an influencer. He may not be on Instagram, but he is an influencer. We have to broaden our view of who is an influencer today. It could be a mom providing helpful info about what it’s like to have a baby right now in the hospital. That’s the type of information people are looking for.

Matthew Fantazier

Head of Marketing, US Baby Brands, Johnson & Johnson

How do we sell to our consumers and meet their needs now? Where people are putting their trust has evolved rapidly. People are looking for science, fact-based information. People are looking for entertainment. People are looking for connectivity. What Johnson & Johnson can provide as a brand right now goes far beyond our products.

How do we sell to our consumers and meet their needs now? Where people are putting their trust has evolved rapidly. People are looking for science, fact-based information. People are looking for entertainment. People are looking for connectivity. What Johnson & Johnson can provide as a brand right now goes far beyond our products.

Jocelin Schultz

Director, Head of Digital, North America, Consumer Health, Johnson & Johnson

One unexpected benefit of this period has been that we introduced a lot of people to our digital presence who didn’t know about it before. Our job going forward will be to keep them engaged in a meaningful way.

One unexpected benefit of this period has been that we introduced a lot of people to our digital presence who didn’t know about it before. Our job going forward will be to keep them engaged in a meaningful way.

Neena Graham

Senior Director-Marketing Analytics & Personalization, Total Wine & More

It may be easier for DTC companies to launch now, but there’s so much more competition in the space. We have to do a lot more than we did five years ago - to stand out, to capture attention and to continue raising the bar for consumer experience.

It may be easier for DTC companies to launch now, but there’s so much more competition in the space. We have to do a lot more than we did five years ago - to stand out, to capture attention and to continue raising the bar for consumer experience.

David Bakey

VP, Direct to Consumer, Harry's, Inc.

Sometimes in the past we have indexed on pure performance marketing. COVID has shaken us in a good way. If there’s one benefit, it’s taken marketing back to its roots. We’ve adjusted all of our messaging to bring a lot more empathy to it.

Sometimes in the past we have indexed on pure performance marketing. COVID has shaken us in a good way. If there’s one benefit, it’s taken marketing back to its roots. We’ve adjusted all of our messaging to bring a lot more empathy to it.

Mayur Gupta

Chief Marketing Officer, Freshly

Internally, there’s been a large sense of understanding, flexibility, and support from the team when it comes to working in this new normal. It’s inspiring to see how people step up in the face of adversity. We acknowledge that we’re all doing the best we can given the circumstances, and we’re in this together. At the end of the day, it’s unified our team more than ever in this very authentic and altruistic way.

Internally, there’s been a large sense of understanding, flexibility, and support from the team when it comes to working in this new normal. It’s inspiring to see how people step up in the face of adversity. We acknowledge that we’re all doing the best we can given the circumstances, and we’re in this together. At the end of the day, it’s unified our team more than ever in this very authentic and altruistic way.

Sabrina Callahan

Sr. Director, Brand & Social Marketing, Sam’s Club

For us, telling the stories of our delivery drivers is important to us. They are the food first responders, delivering food to wherever it needs to go. #FromOneNeighborToAnother is about shining a light on the amazing, courageous heroes that are delivering food when no one else is outside.

For us, telling the stories of our delivery drivers is important to us. They are the food first responders, delivering food to wherever it needs to go. #FromOneNeighborToAnother is about shining a light on the amazing, courageous heroes that are delivering food when no one else is outside.

Scott Nelson

VP Marketing, Panera Bread

Our company has historically been a very collaborative culture. Looking at data and science has always been at the core of our DNA.

Our company has historically been a very collaborative culture. Looking at data and science has always been at the core of our DNA.

Paul Gelb

Head of Digital Activation & Investment, Bayer

Innovation with a purpose is leveraging technology to solve problems that everyone has.

Innovation with a purpose is leveraging technology to solve problems that everyone has.

Ivonne Kinser

Head of Digital Marketing, Avocados From Mexico

The experiences that we create with customers now will hold true as our new normal sinks in. We have to ask ourselves: How do we continue to ensure that we’re bringing our brand to life?

The experiences that we create with customers now will hold true as our new normal sinks in. We have to ask ourselves: How do we continue to ensure that we’re bringing our brand to life?

Ashley Travis

KFC Global Director, Digital Strategy, Yum! Brands

The future of media is about really listening to consumers, and not listening to ourselves. The more we listen to consumers, the more effective we are.

The future of media is about really listening to consumers, and not listening to ourselves. The more we listen to consumers, the more effective we are.

Scott Bishoff

Vice President, Media, 20th Century Studios

SAP was founded with a clear purpose: to help the world run better and make people’s lives better. Every company in the world was founded with the belief that it could change something, make something better and do it in a new way. Lead with your North Star right now. Lead with your purpose.

SAP was founded with a clear purpose: to help the world run better and make people’s lives better. Every company in the world was founded with the belief that it could change something, make something better and do it in a new way. Lead with your North Star right now. Lead with your purpose.

Alicia Tillman

Chief Marketing Officer

Brands need to navigate the now, plan the comeback and help shape the new normal. No one knows what the playbook for post-COVID will look like, but the evolution of products and services to appeal to customers' changing needs will be critical. Those brands who have laid down the digital tracks will be able to pivot easier. Great brands, great products and great experiences still matter so I know retail will continue to exist in the new normal.

Brands need to navigate the now, plan the comeback and help shape the new normal. No one knows what the playbook for post-COVID will look like, but the evolution of products and services to appeal to customers' changing needs will be critical. Those brands who have laid down the digital tracks will be able to pivot easier. Great brands, great products and great experiences still matter so I know retail will continue to exist in the new normal.

Shelley Bransten

Corporate Vice President, Retail & Consumer Goods

Now is the reckoning for brands that didn't invest adequately in the e-commerce space. Those that have simple, usable platforms will slingshot forward and secure those multi-channel wins. If you don't diversify into the digital space, it might be too late and it will certainly be much harder. The best opportunity for marketers is just an incredible laser-focus on customer needs. When you're solving those needs and answering those questions, that's where you gain relevancy.

Now is the reckoning for brands that didn't invest adequately in the e-commerce space. Those that have simple, usable platforms will slingshot forward and secure those multi-channel wins. If you don't diversify into the digital space, it might be too late and it will certainly be much harder. The best opportunity for marketers is just an incredible laser-focus on customer needs. When you're solving those needs and answering those questions, that's where you gain relevancy.

John Starkweather

Associate Vice President, Marketing

Previous Quote's of the Week

Anastasia Soare

Founder, Anastasia Beverly Hills

My clients were my walking advertisements. I wanted every single woman to feel beautiful and to have beautiful eyebrows. They were the initial influencers. To me, every single person is an influencer. If you talk about my products, watch my videos, purchase our products, you are an influencer. I get so much joy sharing my knowledge and products with my clients. To give people the tools and products to feel beautiful and confident and powerful is an amazing thing. The most important thing to me from the beginning was to create the best quality products and to have a product for everyone.

My clients were my walking advertisements. I wanted every single woman to feel beautiful and to have beautiful eyebrows. They were the initial influencers. To me, every single person is an influencer. If you talk about my products, watch my videos, purchase our products, you are an influencer. I get so much joy sharing my knowledge and products with my clients. To give people the tools and products to feel beautiful and confident and powerful is an amazing thing. The most important thing to me from the beginning was to create the best quality products and to have a product for everyone.

James Gregson

Head of Social Content Studio, LEGO

To be able to innovate and be wildly creative, you need processes in place to support that. The ultimate goal for our team is to create less ads and instead create great content because that content can become the ads. I’m a big believer that if it smells like an ad and looks like an ad, it will be consumed like an ad. Whereas, if it’s great content because it’s highly engaging and serves the audience, the results are going to be far greater. Especially when you think of Gen Z, this audience does not like traditional advertising and the traditional media efforts are less relevant to them.

To be able to innovate and be wildly creative, you need processes in place to support that. The ultimate goal for our team is to create less ads and instead create great content because that content can become the ads. I’m a big believer that if it smells like an ad and looks like an ad, it will be consumed like an ad. Whereas, if it’s great content because it’s highly engaging and serves the audience, the results are going to be far greater. Especially when you think of Gen Z, this audience does not like traditional advertising and the traditional media efforts are less relevant to them.

Randy Jackson

TV Personality, Musician, Manager

I love eyewear, because I need to wear glasses. I love watches, so I have a line of watches. I have a line of guitars, because I play the guitar. I have Unified Health Labs, because I need to take vitamins to keep my body right and in tip-top shape. It’s so important to invest in things that are authentic to you. I would see people team up with designers and make things but they wouldn't wear it. What’s the point of making and designing products that you’re not even rocking? Can influencers really be authentic in what they’re doing if their only prerogative is to sell something? It really all comes down to authenticity. Make it real!

I love eyewear, because I need to wear glasses. I love watches, so I have a line of watches. I have a line of guitars, because I play the guitar. I have Unified Health Labs, because I need to take vitamins to keep my body right and in tip-top shape. It’s so important to invest in things that are authentic to you. I would see people team up with designers and make things but they wouldn't wear it. What’s the point of making and designing products that you’re not even rocking? Can influencers really be authentic in what they’re doing if their only prerogative is to sell something? It really all comes down to authenticity. Make it real!

Angela Courtin

Global Head of Brand Marketing, YouTube

Gen Z is probably one of the most authentic and transparent generations and I think they require that from brands. They are probably the one generation that looks to brands in terms of their brand voice and how they want them to speak up on the issues they care about. Gen Z inspires brands to think about how their brand can positively impact the consumer's life. I think COVID was probably a great example for all of us to think about the ways we show up to support. Think about the things that were taken away from their generation or were reimagined during the last six months that many of us would take for granted in terms of rites of passage.

Gen Z is probably one of the most authentic and transparent generations and I think they require that from brands. They are probably the one generation that looks to brands in terms of their brand voice and how they want them to speak up on the issues they care about. Gen Z inspires brands to think about how their brand can positively impact the consumer's life. I think COVID was probably a great example for all of us to think about the ways we show up to support. Think about the things that were taken away from their generation or were reimagined during the last six months that many of us would take for granted in terms of rites of passage.

Kathleen Braine

Senior Director of Brand Marketing, BABE Wine, Anheuser-Busch InBev

It is really important, especially when you are a consumer good and a lot of your brand is based in these emotional moments that are relevant in the world today, to really be tapped into that culture and to be able to react to it. You can have the best social listening in the world but if you are not able to react to it immediately then why are you listening? We really think especially at BABE we have our finger on the pulse of what our consumers are talking about and then we try to look for what that human insight is and look for where our brand can authentically play. It is not enough to just comment on things. If you are trying to talk to everyone, you are talking to no one, so how do you join cultural moments and really think about what is happening in the world and still be a human and be authentic to that brand and to who your consumer is. It’s a delicate balance.

It is really important, especially when you are a consumer good and a lot of your brand is based in these emotional moments that are relevant in the world today, to really be tapped into that culture and to be able to react to it. You can have the best social listening in the world but if you are not able to react to it immediately then why are you listening? We really think especially at BABE we have our finger on the pulse of what our consumers are talking about and then we try to look for what that human insight is and look for where our brand can authentically play. It is not enough to just comment on things. If you are trying to talk to everyone, you are talking to no one, so how do you join cultural moments and really think about what is happening in the world and still be a human and be authentic to that brand and to who your consumer is. It’s a delicate balance.

Amanda Goetz

VP Marketing, The Knot Worldwide

Being open minded from a content perspective is a huge pillar for us. Our core focus is that we believe anyone should marry who they want, when they want, and if they want - the if is actually really important because we care a lot about the marriage more than just the wedding. We {as a society} have to remind ourselves that all of the time, it’s not about spending a lot of money on one given day. it’s about two humans coming together, and how we can use our product and platform to prepare people for that, and that’s talking about relationship health, how to love yourself, what it means to go to therapy - normalizing those aspects and talking through what it’s like to experience it. Also, celebrating second weddings - it’s important to show that there is no right or wrong way to live your life and we are here to support everyone. We are a brand that stands for acceptance, helping people feel good about living their life; however they choose to define it.

Being open minded from a content perspective is a huge pillar for us. Our core focus is that we believe anyone should marry who they want, when they want, and if they want - the if is actually really important because we care a lot about the marriage more than just the wedding. We {as a society} have to remind ourselves that all of the time, it’s not about spending a lot of money on one given day. it’s about two humans coming together, and how we can use our product and platform to prepare people for that, and that’s talking about relationship health, how to love yourself, what it means to go to therapy - normalizing those aspects and talking through what it’s like to experience it. Also, celebrating second weddings - it’s important to show that there is no right or wrong way to live your life and we are here to support everyone. We are a brand that stands for acceptance, helping people feel good about living their life; however they choose to define it.

Carly Zipp

Global Head of B2B Marketing, TikTok

Don't make ads, make TikToks is our rallying cry to the industry. Don’t make things that are intrusive or are going to get in the way of an entertainment experience. Make a TikTok that is part of our community and that is part of our platform. When we think about advertising and marketing, we all know the ads that enhance your experience as a consumer and your daily life the ones that get in the way, and the ones that you don't remember in a good way. We invite brands and marketers to really think about TikTok as an entertainment platform that they should harness the energy of to make cool organic content that is really going to be welcomed by the community and to really play off of the trends. It's that easy.

Don't make ads, make TikToks is our rallying cry to the industry. Don’t make things that are intrusive or are going to get in the way of an entertainment experience. Make a TikTok that is part of our community and that is part of our platform. When we think about advertising and marketing, we all know the ads that enhance your experience as a consumer and your daily life the ones that get in the way, and the ones that you don't remember in a good way. We invite brands and marketers to really think about TikTok as an entertainment platform that they should harness the energy of to make cool organic content that is really going to be welcomed by the community and to really play off of the trends. It's that easy.

Ishita Ahmed

Director of Loyalty, CRM, and Personalization, Taco Bell

I’ve had the pleasure of being a part of the launch of Taco Bell’s loyalty program - a program that has been in the works for a couple of years. It had to go through a lot of different levels of approvals to make this happen, and believe it or not, the pandemic actually delayed the launch. Something I noticed when I joined Taco Bell was the ability of speed to customers. With the pandemic, Taco Bell did a really great job of reacting to the customer and meeting them where they needed to be. With the safety precautions, ordering ahead in the app and all of the different technical pieces took priority to the loyalty program. We had to put the customer first and make sure the customer knows that we’re on the same road of concern with safety that they are.

I’ve had the pleasure of being a part of the launch of Taco Bell’s loyalty program - a program that has been in the works for a couple of years. It had to go through a lot of different levels of approvals to make this happen, and believe it or not, the pandemic actually delayed the launch. Something I noticed when I joined Taco Bell was the ability of speed to customers. With the pandemic, Taco Bell did a really great job of reacting to the customer and meeting them where they needed to be. With the safety precautions, ordering ahead in the app and all of the different technical pieces took priority to the loyalty program. We had to put the customer first and make sure the customer knows that we’re on the same road of concern with safety that they are.

Erin Chin

Head of Brand Communications & Consumer Engagement - Mountain Dew, PepsiCo

For the Mountain Dew brand, we really think of our consumers as fans. Our fans are our lifeblood. I have a team completely dedicated to fan engagement. Together, we lead a lot of the fandom work that is focused on four pillars. How do we engage with our fans to make them feel heard? How do we reward our fans to make them feel valued? How do we unite our fans to make them feel like they belong to this community of fans which we call Dew Nation? How do we partner with our fans and empower them to drive decisions that are happening on the brand side. The reason why the fandom is so important is because we have really fervent fans. It’s such a gift to have that type of fandom, so we really cherish it.

For the Mountain Dew brand, we really think of our consumers as fans. Our fans are our lifeblood. I have a team completely dedicated to fan engagement. Together, we lead a lot of the fandom work that is focused on four pillars. How do we engage with our fans to make them feel heard? How do we reward our fans to make them feel valued? How do we unite our fans to make them feel like they belong to this community of fans which we call Dew Nation? How do we partner with our fans and empower them to drive decisions that are happening on the brand side. The reason why the fandom is so important is because we have really fervent fans. It’s such a gift to have that type of fandom, so we really cherish it.

Megan Garafola

Director, Social Marketing, Marriott International

Loyalty is at the core of everything we do at Marriott, and is the heart of the Marriott Bonvoy program. When you think about the different tiers in our loyalty program, our Ambassador Elite members are staying with us over 100 times a year, sometimes laying their head on a Marriott bed more times than their own. When we think about how we interact with our members, we want to be as loyal to them, as they are to us. Hospitality is at the center of that entire relationship. That relationship starts with what is happening at our hotels, and making sure our members feel special and cared for when they are there, whether that’s suite upgrades, or surprising members with champagne for a special occasion.

Loyalty is at the core of everything we do at Marriott, and is the heart of the Marriott Bonvoy program. When you think about the different tiers in our loyalty program, our Ambassador Elite members are staying with us over 100 times a year, sometimes laying their head on a Marriott bed more times than their own. When we think about how we interact with our members, we want to be as loyal to them, as they are to us. Hospitality is at the center of that entire relationship. That relationship starts with what is happening at our hotels, and making sure our members feel special and cared for when they are there, whether that’s suite upgrades, or surprising members with champagne for a special occasion.

Quinn Kilbury

Head of Partnerships and Consumer Experience, Heineken USA

As a brand, it's so important that you’re in the right places and the right cultural hotspots. If your product or brand isn't there - then you can't be a part of the culture. It’s just not possible. When a consumer goes out to the coolest bar in town, they better be able to find your product because if they can’t, you’re in a mindset loss. You want to be a part of those special moments and if you can’t find the beer there, you’re not going to be a part of it. We put a lot of energy in just making sure our brands are at the right bars and restaurants. We want to make sure that when people are having a good time, they’re drinking our brand.

As a brand, it's so important that you’re in the right places and the right cultural hotspots. If your product or brand isn't there - then you can't be a part of the culture. It’s just not possible. When a consumer goes out to the coolest bar in town, they better be able to find your product because if they can’t, you’re in a mindset loss. You want to be a part of those special moments and if you can’t find the beer there, you’re not going to be a part of it. We put a lot of energy in just making sure our brands are at the right bars and restaurants. We want to make sure that when people are having a good time, they’re drinking our brand.

Ursula Ringham

Head of Global Influencer Marketing, SAP

When you’re collaborating with influencers, they are the voice for your brand. At the end of the day, audiences want to relate to brands as people. Some influencers don’t want to be as authentic because they also have a brand to protect. But you really need that authenticity. When you’re more authentic, you’re more believable. When you’re more believable, that creates trust. Trust is a commodity that we all need. When your audience trusts you, they’re going to continue on that journey with you, and buy into your product.

When you’re collaborating with influencers, they are the voice for your brand. At the end of the day, audiences want to relate to brands as people. Some influencers don’t want to be as authentic because they also have a brand to protect. But you really need that authenticity. When you’re more authentic, you’re more believable. When you’re more believable, that creates trust. Trust is a commodity that we all need. When your audience trusts you, they’re going to continue on that journey with you, and buy into your product.

Gilbertson Cuffy

Brand Marketing Director, PepsiCo

I think it's important to recognize that we do benefit from culture. It’s the reason why brands want to get involved in cultural conversations - especially today with impressions, likes, news recaps, essentially the roundups. If everyone is talking about the Grammys or the Super Bowl - and you’re taking part in those big moments, hopefully, you’re a part of the broad conversation that is attached to it, which could lead to brand affinity, then sales. Brands need to go beyond participating in culture - what are you adding in value? There is something called a culture vulture and consumers are really good at sussing that out. It’s up to us as brands to recognize that whatever audience we’re targeting at that moment, you are actually adding to the moment instead of taking from it.

I think it's important to recognize that we do benefit from culture. It’s the reason why brands want to get involved in cultural conversations - especially today with impressions, likes, news recaps, essentially the roundups. If everyone is talking about the Grammys or the Super Bowl - and you’re taking part in those big moments, hopefully, you’re a part of the broad conversation that is attached to it, which could lead to brand affinity, then sales. Brands need to go beyond participating in culture - what are you adding in value? There is something called a culture vulture and consumers are really good at sussing that out. It’s up to us as brands to recognize that whatever audience we’re targeting at that moment, you are actually adding to the moment instead of taking from it.

Scott Donaton

Head of Creative, Hulu

There are three primary things that my team does. We work on the Hulu brand, the Hulu content strategy and we work with Hulu’s advertising partners to help them do things beyond the traditional advertising units. In all of those cases, when it comes to my internal teammates, I don’t want them to think of us as an in-house agency because the danger is that your co-workers begin to treat you as a vendor. The people that we work with are not our clients - we are their partners and teammates. When we work with outside agencies, which we always will because we want to become navel-gazers and there are certain capabilities and resources that we don’t have in-house, we don’t want to be seen as a competitor to them - but instead as a collaborator. When we work with our advertising and brand partners, we don’t want their agencies to think of it as us trying to take their role. I think of us as an in-house creative studio, but I don’t think of us as an agency.

There are three primary things that my team does. We work on the Hulu brand, the Hulu content strategy and we work with Hulu’s advertising partners to help them do things beyond the traditional advertising units. In all of those cases, when it comes to my internal teammates, I don’t want them to think of us as an in-house agency because the danger is that your co-workers begin to treat you as a vendor. The people that we work with are not our clients - we are their partners and teammates. When we work with outside agencies, which we always will because we want to become navel-gazers and there are certain capabilities and resources that we don’t have in-house, we don’t want to be seen as a competitor to them - but instead as a collaborator. When we work with our advertising and brand partners, we don’t want their agencies to think of it as us trying to take their role. I think of us as an in-house creative studio, but I don’t think of us as an agency.

Adam Pierno

Associate Vice President, Marketing Strategy, Arizona State University

If you’re using purpose as a tactic to help with PR and positive social media buzz, there is nothing wrong with that. However, if it is not authentic to how people understand the brand, don’t do it. Do the research first to confirm how people view your brand and if the purpose doesn’t fit, it is wrong for you. How do you take what people already know and love about your brand and identify what purpose you can serve in a meaningful way that your consumers will understand, appreciate and join you in serving? If all those things are true, you will have a much better recipe for success.

If you’re using purpose as a tactic to help with PR and positive social media buzz, there is nothing wrong with that. However, if it is not authentic to how people understand the brand, don’t do it. Do the research first to confirm how people view your brand and if the purpose doesn’t fit, it is wrong for you. How do you take what people already know and love about your brand and identify what purpose you can serve in a meaningful way that your consumers will understand, appreciate and join you in serving? If all those things are true, you will have a much better recipe for success.

Elizabeth Schultz

Vice President, Guest Experience, Strategy & Innovation, Hyatt Hotels

As everyone knows, WFH stands for ‘Work From Home’, but it’s taken on a whole new meaning for us at Hyatt. WFH can now stand for ‘Work from Hyatt’. We’ve discovered an entire new type of traveler amidst this pandemic, and we’re really focused on how we can best serve those travelers who are working remotely. A resort isn’t typically used for working remotely, but we’re adjusting to be open to these new consumer trends. We’re learning and always trying to be as agile as possible.

As everyone knows, WFH stands for ‘Work From Home’, but it’s taken on a whole new meaning for us at Hyatt. WFH can now stand for ‘Work from Hyatt’. We’ve discovered an entire new type of traveler amidst this pandemic, and we’re really focused on how we can best serve those travelers who are working remotely. A resort isn’t typically used for working remotely, but we’re adjusting to be open to these new consumer trends. We’re learning and always trying to be as agile as possible.

Luc Bondar

President - MileagePlus, Vice President - Marketing & Loyalty, United Airlines

We’re working to continually innovate along that travel journey and find ways to not just deliver cleanliness and safety, but make the process easier for the customer. We know, with confidence, that the demand for travel has not gone away. There is so much pent-up demand. I'm excited for the future of travel and I’m excited for the innovation that will come from this. I hate that it takes something like this to drive a lot of these advancements but we have a responsibility as marketers and leaders to look for the silver lining and find opportunities to make it better for our brands, business and our customers.

We’re working to continually innovate along that travel journey and find ways to not just deliver cleanliness and safety, but make the process easier for the customer. We know, with confidence, that the demand for travel has not gone away. There is so much pent-up demand. I'm excited for the future of travel and I’m excited for the innovation that will come from this. I hate that it takes something like this to drive a lot of these advancements but we have a responsibility as marketers and leaders to look for the silver lining and find opportunities to make it better for our brands, business and our customers.

Greg Fisher

Chief Marketing Officer, Affirm

Every CMO I'm talking to today is looking at investment and saying, how can you tighten your belt, and if not, how are you providing more immediate return. The biggest thing I keep hearing is that brand marketing is at risk. The important piece here is we still need to do storytelling and land the benefits of why we should matter. We’re leaning more into influencers because every consumer is looking forward in a different way but has been impacted in a significant way. It’s so important to be thinking about how you're connecting with people on an individual level with context on where they are at.

Every CMO I'm talking to today is looking at investment and saying, how can you tighten your belt, and if not, how are you providing more immediate return. The biggest thing I keep hearing is that brand marketing is at risk. The important piece here is we still need to do storytelling and land the benefits of why we should matter. We’re leaning more into influencers because every consumer is looking forward in a different way but has been impacted in a significant way. It’s so important to be thinking about how you're connecting with people on an individual level with context on where they are at.

Shenan Reed

SVP, Head of Media, L'Oreal

You’re seeing a meteoric rise of influencers, and I attribute some of that to the fact we haven’t been able to go shopping with friends. We often say that friends and family are the biggest influencers on a purchase. If I can’t go shopping with my best friend in California, where is that influence coming from? It’s likely going to come from those content producers that are entertaining, engaging and really building a relationship with you. I think influencers carry a strong sense of authenticity to their followers. They’re really careful about who they partner with. They feel their personal brand is on the line. And it’s as much a compliment to be chosen by them as it is for you to have a partnership with them.

You’re seeing a meteoric rise of influencers, and I attribute some of that to the fact we haven’t been able to go shopping with friends. We often say that friends and family are the biggest influencers on a purchase. If I can’t go shopping with my best friend in California, where is that influence coming from? It’s likely going to come from those content producers that are entertaining, engaging and really building a relationship with you. I think influencers carry a strong sense of authenticity to their followers. They’re really careful about who they partner with. They feel their personal brand is on the line. And it’s as much a compliment to be chosen by them as it is for you to have a partnership with them.

Doug Palladini

Global Brand President, Vans

Vans is an inclusive brand by nature. Ubiquity is not our objective. We had to live up to our commitment in saying Black Lives Matter. A lot of people come on our site to criticize our Black Lives Matter stance, and they say “All lives matter. I'm throwing my vans in the trash.” And what we’re saying is, that’s ok. We think if you can’t get your head around Black Lives Matter, then maybe Vans isn’t the brand for you. It can be really hard for brands to have that fortitude to let people go. Again, in our mind, it’s quality over quantity of our fans....Posting about Black Lives Matter is easy. The harder thing to do is consistent and ongoing actions by our brand until anti-racist actions are done and we no longer have a system that breeds bigotry, hate and racism in this country.

Vans is an inclusive brand by nature. Ubiquity is not our objective. We had to live up to our commitment in saying Black Lives Matter. A lot of people come on our site to criticize our Black Lives Matter stance, and they say “All lives matter. I'm throwing my vans in the trash.” And what we’re saying is, that’s ok. We think if you can’t get your head around Black Lives Matter, then maybe Vans isn’t the brand for you. It can be really hard for brands to have that fortitude to let people go. Again, in our mind, it’s quality over quantity of our fans....Posting about Black Lives Matter is easy. The harder thing to do is consistent and ongoing actions by our brand until anti-racist actions are done and we no longer have a system that breeds bigotry, hate and racism in this country.

Heather Hinkel

Senior Director, Brand Strategy, Minnesota Twins

My first seven months at the Twins, I was focusing not so much on the sport but concentrating on the brand itself. The biggest learning curve for me is there's two different entities: there’s the brand and then there’s the sport. When it comes to the actual sport of baseball, there's nothing I can really change. I'm not on the field or on the coaching staff so I spent a lot of time learning the brand - learning how the organization works and where the opportunities were. The world is changing so fast in terms of entertainment and even though we are a sports team, we’re an entertainment brand as well. If we start to think of ourselves as an entertainment brand over a sports team, our runway is extremely strong.

My first seven months at the Twins, I was focusing not so much on the sport but concentrating on the brand itself. The biggest learning curve for me is there's two different entities: there’s the brand and then there’s the sport. When it comes to the actual sport of baseball, there's nothing I can really change. I'm not on the field or on the coaching staff so I spent a lot of time learning the brand - learning how the organization works and where the opportunities were. The world is changing so fast in terms of entertainment and even though we are a sports team, we’re an entertainment brand as well. If we start to think of ourselves as an entertainment brand over a sports team, our runway is extremely strong.

Caroline Morgan

VP, Digital Strategy, LA Dodgers

The circumstances that have arisen out of COVID have really exasperated and shed light on areas of improvement we previously didn’t spend time on. Timelines have been accelerated in a way they otherwise wouldn't have. Our leadership and ownership collectively knows and feels that we need to start thinking as strategically as possible about reaching consumers where they are in this ever changing media landscape. Baseball is a legacy product - in order to really continue to offer the best version of baseball we need to be more adaptive and more innovative in ways that we offer our core product to younger consumers that consume media in different ways.

The circumstances that have arisen out of COVID have really exasperated and shed light on areas of improvement we previously didn’t spend time on. Timelines have been accelerated in a way they otherwise wouldn't have. Our leadership and ownership collectively knows and feels that we need to start thinking as strategically as possible about reaching consumers where they are in this ever changing media landscape. Baseball is a legacy product - in order to really continue to offer the best version of baseball we need to be more adaptive and more innovative in ways that we offer our core product to younger consumers that consume media in different ways.

Jami Crist

Director, Sports Marketing: Run + Train, Under Armour

Trust yourself because you are the expert in the room. As women, we often second guess ourselves - asking why we’re at the table. You need to trust that you’re at the right place at the right time, and you need to inherently believe that. With the pandemic, women are handling so much more than ever before; it’s really admirable and inspiring. Now, more importantly than ever, women need to lean on their female supporters and mentors to help each other navigate these unbelievable times.

Trust yourself because you are the expert in the room. As women, we often second guess ourselves - asking why we’re at the table. You need to trust that you’re at the right place at the right time, and you need to inherently believe that. With the pandemic, women are handling so much more than ever before; it’s really admirable and inspiring. Now, more importantly than ever, women need to lean on their female supporters and mentors to help each other navigate these unbelievable times.

Mary Kate Shea

Senior Director Sports Marketing and Sponsorship, John Hancock

For women in sports, I think internally, it’s really about surrounding yourself with allies: people that understand your passions, your unique quirks, your strengths and your weaknesses. I firmly believe that intelligence is always going to win. Become an expert in your field and do thorough research. Find your niche. It’s okay if everyday you wake up and you’re excited to work. It’s really special to hone in on what you’re passionate about. The goal is to really become your own advocate.

For women in sports, I think internally, it’s really about surrounding yourself with allies: people that understand your passions, your unique quirks, your strengths and your weaknesses. I firmly believe that intelligence is always going to win. Become an expert in your field and do thorough research. Find your niche. It’s okay if everyday you wake up and you’re excited to work. It’s really special to hone in on what you’re passionate about. The goal is to really become your own advocate.

Ashley Booker

Mountain Dew Brand Lead: NBA Partnership, Music and Cultural Engagement Strategies, PepsiCo

When it comes to the NBA, not everyone is an all-consuming, avid sports fan, but there are still so many people that love the game, and love what the NBA brings from a cultural standpoint.. You have people that love the competition, the celebrities, the showmanship. The NBA is a perfect example of a platform that lives well beyond the sports - it’s the music, the talent, the fan experience and so much more.

When it comes to the NBA, not everyone is an all-consuming, avid sports fan, but there are still so many people that love the game, and love what the NBA brings from a cultural standpoint.. You have people that love the competition, the celebrities, the showmanship. The NBA is a perfect example of a platform that lives well beyond the sports - it’s the music, the talent, the fan experience and so much more.

Julie Bowerman

Chief Global Digital Consumer and Customer Experience Officer, The Kellogg Company

As a supply chain organization, we need to know how to execute with scale and speed in the ecommerce space. We put a lot of investment in our ecommerce capabilities pre-Covid which set us up for the current ecosystem. Our business already had significant growth in online buying, and with COVID, it’s accelerated even more. It all comes down to convenience, but also context. There was so much on-the-go behavior pre-COVID, and now everything is centered around staying home, which is why ecommerce has taken off. This shift will force better integration in the purchase funnel.

As a supply chain organization, we need to know how to execute with scale and speed in the ecommerce space. We put a lot of investment in our ecommerce capabilities pre-Covid which set us up for the current ecosystem. Our business already had significant growth in online buying, and with COVID, it’s accelerated even more. It all comes down to convenience, but also context. There was so much on-the-go behavior pre-COVID, and now everything is centered around staying home, which is why ecommerce has taken off. This shift will force better integration in the purchase funnel.

Jo Ann Herold

Chief Marketing Officer, Honey Baked Ham

There’s no denying that our retail stores are super critical to our brand. Our retail stores are a sensory experience - through sight and smell, and our associates with a lot of care. We are now using those retail stores for curbside pick-up and delivery options. Our retail stores will always play an important part of our brand. We also acknowledge that eCommerce is a crucial part of the mix. Our focus right now is finding the most seamless intersection of ecommerce and retail.

There’s no denying that our retail stores are super critical to our brand. Our retail stores are a sensory experience - through sight and smell, and our associates with a lot of care. We are now using those retail stores for curbside pick-up and delivery options. Our retail stores will always play an important part of our brand. We also acknowledge that eCommerce is a crucial part of the mix. Our focus right now is finding the most seamless intersection of ecommerce and retail.

Camilo Andrade

Global Vice President Nike Football, Nike

Having a strong idea and having clarity about what your mission is as a company is crucial. There’s a distinction between mission and purpose. Our mission is our statement. You need to use that mission to drive your purpose. Purpose is something that can transcend into useful and meaningful impact on society. One of the greatest things at Nike, is that our mission naturally started dictating what impact we immediately had on the world. Sports itself can bring joy and unite so many people. That’s why our mission has been such a force for so many years. Your mission needs to come alive every single day, from every single dimension of your brand.

Having a strong idea and having clarity about what your mission is as a company is crucial. There’s a distinction between mission and purpose. Our mission is our statement. You need to use that mission to drive your purpose. Purpose is something that can transcend into useful and meaningful impact on society. One of the greatest things at Nike, is that our mission naturally started dictating what impact we immediately had on the world. Sports itself can bring joy and unite so many people. That’s why our mission has been such a force for so many years. Your mission needs to come alive every single day, from every single dimension of your brand.

Kyle Lazarus

Director, Equity, Digital, and Culture Marketing Communications, PepsiCo

My core mission is to connect the Pepsi brand into the lives of consumers based on the things they love the most and really understanding what the brand emotionally means to people. People are engaging in culture online now so it's hard to connect with consumers if digital isn’t at the center of your strategy. We’re a very social product but now everyone has such limited social lives. People are putting more stock into online social experiences more than ever before because it’s the only way to truly connect with the world, right now.

My core mission is to connect the Pepsi brand into the lives of consumers based on the things they love the most and really understanding what the brand emotionally means to people. People are engaging in culture online now so it's hard to connect with consumers if digital isn’t at the center of your strategy. We’re a very social product but now everyone has such limited social lives. People are putting more stock into online social experiences more than ever before because it’s the only way to truly connect with the world, right now.

Ryan Eckel

Brand President, Tracksmith

It’s important for us to communicate that there’s still a lot of opportunity to connect with sports, and especially running. We’re producing a lot of content, we’re hosting Zoom calls with the fitness community, and we’re of course, exploring virtual racing. We are looking at ways to keep running, engaging and interesting in this new normal. Every couple of months, you realize you’re in this for a longer haul than anticipated. We're now focused on planning for how the winter will look. Our mission is to make people fall in love with running, even in these uncertain times.

It’s important for us to communicate that there’s still a lot of opportunity to connect with sports, and especially running. We’re producing a lot of content, we’re hosting Zoom calls with the fitness community, and we’re of course, exploring virtual racing. We are looking at ways to keep running, engaging and interesting in this new normal. Every couple of months, you realize you’re in this for a longer haul than anticipated. We're now focused on planning for how the winter will look. Our mission is to make people fall in love with running, even in these uncertain times.

Jud Hannigan

CEO, Allied Esports

The gaming world is always changing and always evolving. The most popular games are evolving on a consistent basis. When you compare that to traditional sports, it’s completely different. With traditional sports, there is a level of purity; they just don’t change. With esports, novelty is guaranteed - the amount of growth potential in esports is unlimited because of that.

The gaming world is always changing and always evolving. The most popular games are evolving on a consistent basis. When you compare that to traditional sports, it’s completely different. With traditional sports, there is a level of purity; they just don’t change. With esports, novelty is guaranteed - the amount of growth potential in esports is unlimited because of that.

Michael Temple

VP, National Marketing, Century 21 Real Estate

“As a brand, we’ve delved into the idea of what we stand for as a brand. Our mission is to defy mediocrity and deliver extraordinary experiences and we’ve really made strategic business decisions to support this and level up. We want to make sure we are partnering with media that celebrates our branded story to attract those relentless agents and the consumers that will find value in their services. We want to constantly elevate the idea of what a real estate agent can be.”

“As a brand, we’ve delved into the idea of what we stand for as a brand. Our mission is to defy mediocrity and deliver extraordinary experiences and we’ve really made strategic business decisions to support this and level up. We want to make sure we are partnering with media that celebrates our branded story to attract those relentless agents and the consumers that will find value in their services. We want to constantly elevate the idea of what a real estate agent can be.”

Barbara Goose

Chief Marketing Officer, John Hancock

There is no sugar coating that this year has been hard for everyone. Leaders need to understand people have different complexities at home that challenge their work/life balance. In terms of skills that I look for in my leaders and my team, of course, you need to have a level of resilience and agility, and be willing to take risks. Beyond that, it’s really important to have the right attitude. The people who come in with a great attitude in times of uncertainty and adversity really rise up.

There is no sugar coating that this year has been hard for everyone. Leaders need to understand people have different complexities at home that challenge their work/life balance. In terms of skills that I look for in my leaders and my team, of course, you need to have a level of resilience and agility, and be willing to take risks. Beyond that, it’s really important to have the right attitude. The people who come in with a great attitude in times of uncertainty and adversity really rise up.

Scott Hudler

Chief Marketing Officer, Torchy's Tacos

We are pretty unique. We focus on the experience, food quality and design. Every single restaurant design is completely unique and different. If you’ve seen one Torchy’s, you’ve seen one Torchy’s. We didn’t feel like our brand fit into any existing industry so we created our own category and positioning called Craft Casual. It’s the speed and convenience from fast-casual dining restaurants. It’s the creativity and authenticity from food trucks. And it’s the craft-nature and care of the ingredients and food we create.

We are pretty unique. We focus on the experience, food quality and design. Every single restaurant design is completely unique and different. If you’ve seen one Torchy’s, you’ve seen one Torchy’s. We didn’t feel like our brand fit into any existing industry so we created our own category and positioning called Craft Casual. It’s the speed and convenience from fast-casual dining restaurants. It’s the creativity and authenticity from food trucks. And it’s the craft-nature and care of the ingredients and food we create.

Jill Cress

VP, Consumer Marketing, PayPal

During the pandemic, we saw this huge shift towards generosity on the Venmo platform. People were using the peer-to-peer platform really to take care of each other, and using emojis to express the emotions behind their payments. We saw a significant uptake in the use of the medical mask and nurse emojis. People were using Venmo to take care of those who needed it most. At the peak of the Black Lives Matter protests, we saw over 800,000 Venmo payments made in support of the movement, and that’s incredibly powerful.

During the pandemic, we saw this huge shift towards generosity on the Venmo platform. People were using the peer-to-peer platform really to take care of each other, and using emojis to express the emotions behind their payments. We saw a significant uptake in the use of the medical mask and nurse emojis. People were using Venmo to take care of those who needed it most. At the peak of the Black Lives Matter protests, we saw over 800,000 Venmo payments made in support of the movement, and that’s incredibly powerful.

Kanan Banerjee

Head of Global Marketing EVP - Health, Nutrition & Wellness, Nutrilite

I believe empowerment comes from within. No one knows your own true worth better than you. Once you find that, you need to surround yourself with people who can champion you and help you achieve your goals and build your roadmap to get there. But it has to start with you setting your goals and finding your voice. You need to make sure your passion and goals are well-defined and share that with the people around you.

I believe empowerment comes from within. No one knows your own true worth better than you. Once you find that, you need to surround yourself with people who can champion you and help you achieve your goals and build your roadmap to get there. But it has to start with you setting your goals and finding your voice. You need to make sure your passion and goals are well-defined and share that with the people around you.

Benji Baer

Global Chief Marketing Officer, CBRE

If there’s one silver lining from COVID, it’s that ‘aha’ moment about having flexibility in the workplace, and seeing that play out across every single industry. The fact that there is a level of flexibility where efficiency and creativity are achievable - that’s now universally understood. That’s a huge win for women trying to balance growing their career, and starting a family. Flexibility and adaptability are two traits that are so important.

If there’s one silver lining from COVID, it’s that ‘aha’ moment about having flexibility in the workplace, and seeing that play out across every single industry. The fact that there is a level of flexibility where efficiency and creativity are achievable - that’s now universally understood. That’s a huge win for women trying to balance growing their career, and starting a family. Flexibility and adaptability are two traits that are so important.

Chris Pruneda

Chief Marketing Officer, Koia

Consumers fall in love with products based on how it makes them feel, and the full experience. The fact that we can deliver a delicious smoothie that is plant based and low sugar with a higher nutritional value is huge. We were able to meet the consumer need but with a better option. That’s the key: finding a product that consumers can’t help but fall in love with.

Consumers fall in love with products based on how it makes them feel, and the full experience. The fact that we can deliver a delicious smoothie that is plant based and low sugar with a higher nutritional value is huge. We were able to meet the consumer need but with a better option. That’s the key: finding a product that consumers can’t help but fall in love with.

Emily Culp

CEO, Cover FX Skincare

It’s very hard to teach people how to come up with creative solutions with ambiguous data for input. One of the best things to come out of COVID, is that you will never have perfect data. It’s not humanly possible. It’s about using that data that you have and creating two or three viable solutions, testing them, and refining them. The key is really about embracing smart risks. You need to have the conviction to move forward and find the solution. Not acting is significantly worse than making the wrong choice in my mind.

It’s very hard to teach people how to come up with creative solutions with ambiguous data for input. One of the best things to come out of COVID, is that you will never have perfect data. It’s not humanly possible. It’s about using that data that you have and creating two or three viable solutions, testing them, and refining them. The key is really about embracing smart risks. You need to have the conviction to move forward and find the solution. Not acting is significantly worse than making the wrong choice in my mind.

John Sheldon

Chief Marketing Officer, SmileDirectClub

With COVID, the agility of our business to adjust overnight was really crucial - flipping from being overwhelmingly in our shops, to solely relying on our at home impression kits was a huge transition. Our primary entry point was put on an indefinite pause with really no notice. We are noticing that, with sheltering at home, people are really prioritizing working on themselves. On the bright side, you can emerge from this COVID period with a brand new smile. Between Zoom and virtual gatherings, people are seeing smiles more than ever, so frankly, it’s been an exciting time for our business.

With COVID, the agility of our business to adjust overnight was really crucial - flipping from being overwhelmingly in our shops, to solely relying on our at home impression kits was a huge transition. Our primary entry point was put on an indefinite pause with really no notice. We are noticing that, with sheltering at home, people are really prioritizing working on themselves. On the bright side, you can emerge from this COVID period with a brand new smile. Between Zoom and virtual gatherings, people are seeing smiles more than ever, so frankly, it’s been an exciting time for our business.

Kristen Elliot

VP Marketing, Eddie Bauer

It’s been so important to our company to take a stand in the face of this groundswell of the largest civil rights movement our generation has seen and hopefully encourage other brands to join us to really make an impact. It’s the power of the collective that is going to make the difference. With the effects of COVID, there is a lot more humanity in our corporate culture, seeing everyone in their home living their lives. There is a connectivity that has empowered these hard conversations to happen and allowed us to take action quicker.

It’s been so important to our company to take a stand in the face of this groundswell of the largest civil rights movement our generation has seen and hopefully encourage other brands to join us to really make an impact. It’s the power of the collective that is going to make the difference. With the effects of COVID, there is a lot more humanity in our corporate culture, seeing everyone in their home living their lives. There is a connectivity that has empowered these hard conversations to happen and allowed us to take action quicker.

Martin Morse

VP of Marketing & Business Development, BulletProof

With what’s happening in our country and how corporations are showing up, I’m not upset with ignorance because it is an opportunity to grow. It’s all about showing up in a genuine way. It doesn’t take a company that much effort to show up but it does take a lot of effort to show up, meaningfully. People want to feel like they are being stood up for and validated and that’s how you really build a legacy brand, when you want to create a legacy journey for your consumers.

With what’s happening in our country and how corporations are showing up, I’m not upset with ignorance because it is an opportunity to grow. It’s all about showing up in a genuine way. It doesn’t take a company that much effort to show up but it does take a lot of effort to show up, meaningfully. People want to feel like they are being stood up for and validated and that’s how you really build a legacy brand, when you want to create a legacy journey for your consumers.

Barbara Liss

Vice President, Marketing, Merrick Pet Care

Small businesses across America are the hardest hit. We wanted to make sure we are taking care of those communities. As we have seen the market turn back on, we hope to give back to those smaller stores. That is where there is a lot of loyalty. Rather than the bigger stores, people really trust their local stores. They want to support locals and are going back there first. We are doing what we can to support those small businesses.

Small businesses across America are the hardest hit. We wanted to make sure we are taking care of those communities. As we have seen the market turn back on, we hope to give back to those smaller stores. That is where there is a lot of loyalty. Rather than the bigger stores, people really trust their local stores. They want to support locals and are going back there first. We are doing what we can to support those small businesses.

Yvette Davis

Associate Director, Brand Marketing, Sam's Club

Our secret weapon is our ability to tap into our member base. Being a membership organization, we are able to get that direct, instantaneous feedback from our community. We always want to deliver the best experience for our members. We are constantly surveying our members and asking what we can do to elevate that experience for them. When it comes to digital transformation, all of our decisions are inspired by our members.

Our secret weapon is our ability to tap into our member base. Being a membership organization, we are able to get that direct, instantaneous feedback from our community. We always want to deliver the best experience for our members. We are constantly surveying our members and asking what we can do to elevate that experience for them. When it comes to digital transformation, all of our decisions are inspired by our members.

Justin Parnell

Sr. Director, Brand - Oreo, Mondelēz International

People have been turning to snacks as a way of comfort because these brands that you grew up with, like Oreo, are very nostalgic and bring back memories of childhood that provide a sense of safety and security. Our brand purpose is all around inspiring moments of playfulness in the world because we believe that’s really what brings people together. We’ve been so inspired by the ways people have used technology to connect and keep that playful spirit alive while home. Our messaging has focused on reminding people to keep that positive, optimistic spirit alive. It’s what the world needs right now - to remember what unites us together.

People have been turning to snacks as a way of comfort because these brands that you grew up with, like Oreo, are very nostalgic and bring back memories of childhood that provide a sense of safety and security. Our brand purpose is all around inspiring moments of playfulness in the world because we believe that’s really what brings people together. We’ve been so inspired by the ways people have used technology to connect and keep that playful spirit alive while home. Our messaging has focused on reminding people to keep that positive, optimistic spirit alive. It’s what the world needs right now - to remember what unites us together.

Natalia Seth

Creative Influencer

The barrier to entry to make good content on TikTok is really low because all you need is your phone. I was hesitant to work on video for years because I was nervous about being perfect. With TikTok, it’s all about the rawness - the human error, making mistakes, and embracing the imperfection. TikTok is all about really showing your personality.

The barrier to entry to make good content on TikTok is really low because all you need is your phone. I was hesitant to work on video for years because I was nervous about being perfect. With TikTok, it’s all about the rawness - the human error, making mistakes, and embracing the imperfection. TikTok is all about really showing your personality.

DevanOnDeck

Creator + Content Strategist

I’m a marketer by trade. It’s all about focusing on TikTok as the number one platform. It’s a little bit of science and a little bit of art. There are practical elements but at the end of the day you have to immerse yourself into the community and culture. If you start from a place of authenticity, it will help guide which trends you participate in. TikTok has a very keen sense of how to find your tribe, and how your tribe finds you. If you make sure everything comes from a real place, you’ll always find people who share your diverse views and are able to resonate with your personal experiences. There are millions of people who can find value in what you have to say, no matter how big or small.

I’m a marketer by trade. It’s all about focusing on TikTok as the number one platform. It’s a little bit of science and a little bit of art. There are practical elements but at the end of the day you have to immerse yourself into the community and culture. If you start from a place of authenticity, it will help guide which trends you participate in. TikTok has a very keen sense of how to find your tribe, and how your tribe finds you. If you make sure everything comes from a real place, you’ll always find people who share your diverse views and are able to resonate with your personal experiences. There are millions of people who can find value in what you have to say, no matter how big or small.

Katie Puris

Head of Global Business Marketing, TikTok

TikTok is an authentic, fluid environment. The community loves engaging with creators and brands. For brands to show up well, you need to be representative of how the community likes to experience that content. What we tell marketers is: ‘don't make ads, make TikToks.’ It’s about lowering the barriers for entry; brands need to become a part of the community and have fun along the way. Learning TikTok for brands is not a complicated process. It’s all about rich and immersive storytelling. It’s a great platform to tell big and creative stories, grow your brand and get incredible results.

TikTok is an authentic, fluid environment. The community loves engaging with creators and brands. For brands to show up well, you need to be representative of how the community likes to experience that content. What we tell marketers is: ‘don't make ads, make TikToks.’ It’s about lowering the barriers for entry; brands need to become a part of the community and have fun along the way. Learning TikTok for brands is not a complicated process. It’s all about rich and immersive storytelling. It’s a great platform to tell big and creative stories, grow your brand and get incredible results.

Melissa Hughes

Global Marketing Director, L'Oreal

When it comes to planning for 2021, it’s about keeping your finger on the pulse of what's right and having the ability to pivot. When we think about building out marketing plans, what do you build off of? 2019, or 2020 given what’s happened? We’re keeping our plans really agile in a sense of: ‘Okay, my strategy was rooted in events and events are gone, so how am I repurposing?’ How do you plan for events if we don’t know when events will return? You need to embrace this time, learn from it, and be able to pivot. Having an A, B, C and D plan is key.

When it comes to planning for 2021, it’s about keeping your finger on the pulse of what's right and having the ability to pivot. When we think about building out marketing plans, what do you build off of? 2019, or 2020 given what’s happened? We’re keeping our plans really agile in a sense of: ‘Okay, my strategy was rooted in events and events are gone, so how am I repurposing?’ How do you plan for events if we don’t know when events will return? You need to embrace this time, learn from it, and be able to pivot. Having an A, B, C and D plan is key.

Kamal Bhandal

VP, Global Brand, and Consumer Marketing, Align Technology

Many of the trends that were already in motion prior to the pandemic have been accelerated overnight. Consumers we’re already shifting into a demanding digitized world. That’s become table stakes. There are many levels of interactions, productivity and commerce that can happen in a digitized world. Having a frictionless experience has taken on a whole new meaning. Frictionless today now means not just frictionless ever step of the way in the customer journey, but now there’s a safety component. As you go out into the world, what are the safety components as you interact with any business. I don’t think we’ll go back on this - once you go digital, you’ll never go back.

Many of the trends that were already in motion prior to the pandemic have been accelerated overnight. Consumers we’re already shifting into a demanding digitized world. That’s become table stakes. There are many levels of interactions, productivity and commerce that can happen in a digitized world. Having a frictionless experience has taken on a whole new meaning. Frictionless today now means not just frictionless ever step of the way in the customer journey, but now there’s a safety component. As you go out into the world, what are the safety components as you interact with any business. I don’t think we’ll go back on this - once you go digital, you’ll never go back.

Natalie Bowman

Managing Director, Marketing and Advertising, Alaska Airlines

During Covid, our role was very focused on communicating to ease people’s minds. For people traveling, we wanted them to understand that the air on an aircraft is safer than in your office building. But we were not actively promoting travel, we were trying to be very cautious and not encourage people to do something that they’re not ready for. Now we’re hoping we’re getting closer to a place where we can start actively promoting travel. I have a revenue target that I know I have to hit with a combination of promos, performance media and driving storytelling on our owned channels. Four years ago, marketing looked like picking menu items and not contributing to revenue performance, so to be in this position I’m really excited and a little nervous.

During Covid, our role was very focused on communicating to ease people’s minds. For people traveling, we wanted them to understand that the air on an aircraft is safer than in your office building. But we were not actively promoting travel, we were trying to be very cautious and not encourage people to do something that they’re not ready for. Now we’re hoping we’re getting closer to a place where we can start actively promoting travel. I have a revenue target that I know I have to hit with a combination of promos, performance media and driving storytelling on our owned channels. Four years ago, marketing looked like picking menu items and not contributing to revenue performance, so to be in this position I’m really excited and a little nervous.

Gabriela McCoy

Director, Strategic Insights and Analytics, Bacardi

I like to say, it’s not the new normal, it’s now the normal. Thinking about the new now, the biggest change for us is how people are purchasing our brand. Spirits was one of the last products to join eCommerce, and Covid forced us to speed this up. What we were seeing in one week we are now seeing in one day. What we had planned to do in two years we are now doing in two weeks. Covid is pushing us. Within a week, we created a platform for bartenders to make money and share our brand. Our brand is built at the bar. Every day at 5pm we had a bartender make a new drink. Every dollar that went on this platform went straight to the bartender. To think the agility that it took to do this in a week of shutdown was amazing.

I like to say, it’s not the new normal, it’s now the normal. Thinking about the new now, the biggest change for us is how people are purchasing our brand. Spirits was one of the last products to join eCommerce, and Covid forced us to speed this up. What we were seeing in one week we are now seeing in one day. What we had planned to do in two years we are now doing in two weeks. Covid is pushing us. Within a week, we created a platform for bartenders to make money and share our brand. Our brand is built at the bar. Every day at 5pm we had a bartender make a new drink. Every dollar that went on this platform went straight to the bartender. To think the agility that it took to do this in a week of shutdown was amazing.

Liz Matthews

SVP of Global Brand, Consumer and Small Business Creative & Experiential, Dell Technologies

The importance of authenticity and how we show up as a brand is critical. We would not be here without the people in our company. We’ve focused on telling our story internally just as much as we are externally. This time period has brought about an incredible human transformation in our company. We’ve developed a much kinder, gentler, more compassionate and listening culture. If you show up for your team members and show that you care, it translates externally. It was about resetting our purpose and restating what we stood for. People want to hear messages of hope and optimism. We’re conscious of hitting that at the right time.

The importance of authenticity and how we show up as a brand is critical. We would not be here without the people in our company. We’ve focused on telling our story internally just as much as we are externally. This time period has brought about an incredible human transformation in our company. We’ve developed a much kinder, gentler, more compassionate and listening culture. If you show up for your team members and show that you care, it translates externally. It was about resetting our purpose and restating what we stood for. People want to hear messages of hope and optimism. We’re conscious of hitting that at the right time.

Liz Geraghty

Chief Marketing Officer, International, The Wendy's Company

Humans are not diverse - people are people. Systems and organizations are diverse (or not.) Progress in workplace gender equality is a two way street. It’s about women standing up and speaking up, but it’s also about passionate allies that are helping empower women in their organization. Those two things together create an ecosystem where women can thrive.

Humans are not diverse - people are people. Systems and organizations are diverse (or not.) Progress in workplace gender equality is a two way street. It’s about women standing up and speaking up, but it’s also about passionate allies that are helping empower women in their organization. Those two things together create an ecosystem where women can thrive.

Doug Zarkin

Chief Marketing Officer, Pearle Vision

I think it’s a good idea for any marketer to get into the transactional side of your brand because a brand’s strategy is only as good as its ability to be flawlessly executed. In order to lead, you have to first listen. If you want to understand how well your business is doing, talk to somebody who's on the frontlines. They will give you an unbiased, unfettered perspective that may help you dovetail back to strategy. I happen to like businesses where I am not the end consumer because then it forces me to really listen. Brands I have worked on in the female category force you to do something that most men don’t do, which is shut up and listen.

I think it’s a good idea for any marketer to get into the transactional side of your brand because a brand’s strategy is only as good as its ability to be flawlessly executed. In order to lead, you have to first listen. If you want to understand how well your business is doing, talk to somebody who's on the frontlines. They will give you an unbiased, unfettered perspective that may help you dovetail back to strategy. I happen to like businesses where I am not the end consumer because then it forces me to really listen. Brands I have worked on in the female category force you to do something that most men don’t do, which is shut up and listen.

Anna Bager

President & CEO, OAAA

COVID has been driving many changing behaviors which makes flexibility and immediacy more important than it's ever been. With our industry, out-of-home is much more of a data-rich and nimble medium than people realize. It’s an exciting space to be in right now to help.

COVID has been driving many changing behaviors which makes flexibility and immediacy more important than it's ever been. With our industry, out-of-home is much more of a data-rich and nimble medium than people realize. It’s an exciting space to be in right now to help.

Zipporah Allen

VP, Digital Experiences, Taco Bell

There is a difference between ideation and innovation. Innovation is the work it takes to get from an idea to the actual execution of making that a reality and the problem solving needed to get there. You have to be creative in how you actually execute. Our brand is so strong in our innovation capabilities but to sustain in the long-term, we will need to complement this with our digital presence.

There is a difference between ideation and innovation. Innovation is the work it takes to get from an idea to the actual execution of making that a reality and the problem solving needed to get there. You have to be creative in how you actually execute. Our brand is so strong in our innovation capabilities but to sustain in the long-term, we will need to complement this with our digital presence.

Megan Ryan

Vice President, Marketing - Denver Nuggets, Kroenke Sports & Entertainment

Sports marketing isn’t different from what anyone else does in marketing but we focus on fan affinity, that unspeakable bond that you can’t fully explain or understand. We pull at the emotional heartstrings of that team, when you’re at the game, wearing our gear and you’re high fiving the stranger next to you. I have a team that is over 50 years old that has a rich legacy that needs to be told - we’re focusing on how to show that publicly.

Sports marketing isn’t different from what anyone else does in marketing but we focus on fan affinity, that unspeakable bond that you can’t fully explain or understand. We pull at the emotional heartstrings of that team, when you’re at the game, wearing our gear and you’re high fiving the stranger next to you. I have a team that is over 50 years old that has a rich legacy that needs to be told - we’re focusing on how to show that publicly.

Ted Chi

VP, Marketing Strategy – Digital Distribution, NBCUniversal

Because this landscape changes so quickly, I think it’s so important to constantly learn and talk to as many people as I can, internally and externally. As marketing leaders, we can all do more to listen which will help us grow but also just connect more with people and understand where they’re coming from. It goes beyond our work lives to focus on listening to what your employees, partners and team members are going through, especially now.

Because this landscape changes so quickly, I think it’s so important to constantly learn and talk to as many people as I can, internally and externally. As marketing leaders, we can all do more to listen which will help us grow but also just connect more with people and understand where they’re coming from. It goes beyond our work lives to focus on listening to what your employees, partners and team members are going through, especially now.

Michelle Matthews-Alexander

Head of Multicultural Marketing, General Motors

In our company, there's a lot of collaboration, not due to COVID or the unrest in the country, but that's just how we work. From an automotive perspective, we have a specific multicultural contract. We look at our data daily and look at what the consumer movement is reflecting in culture. It’s on us to make sure our plans are moving based on the changes we see outside. How can we create change within the community? Where have our brands already been and where can they go? This is not the start of our efforts - rather, it’s about having an open mindset to shift based on our consumers needs and expectations. We’re always aiming to create marketing initiatives that make a difference.

In our company, there's a lot of collaboration, not due to COVID or the unrest in the country, but that's just how we work. From an automotive perspective, we have a specific multicultural contract. We look at our data daily and look at what the consumer movement is reflecting in culture. It’s on us to make sure our plans are moving based on the changes we see outside. How can we create change within the community? Where have our brands already been and where can they go? This is not the start of our efforts - rather, it’s about having an open mindset to shift based on our consumers needs and expectations. We’re always aiming to create marketing initiatives that make a difference.

Alexis Kerr

Head of Multicultural Marketing, Cadillac

We are way past the place of 'let's just do something.’ Our consumers are expecting action from us, and we needed to start from a place of authenticity. It’s not about reacting. Brands need to holistically think: have we done this work in the past, and how are we moving forward to continue the work? If you haven’t started, it’s time to put a stake in the ground and get to it. The moment the light dims and moves onto another issue - whether it's more or less compelling - is the moment it fades away. As professionals in this field, we cannot afford silence. It doesn’t matter if there's one or two people in the room, that’s how you start a revolution.

We are way past the place of 'let's just do something.’ Our consumers are expecting action from us, and we needed to start from a place of authenticity. It’s not about reacting. Brands need to holistically think: have we done this work in the past, and how are we moving forward to continue the work? If you haven’t started, it’s time to put a stake in the ground and get to it. The moment the light dims and moves onto another issue - whether it's more or less compelling - is the moment it fades away. As professionals in this field, we cannot afford silence. It doesn’t matter if there's one or two people in the room, that’s how you start a revolution.

John Koller

VP, Marketing, Twitch

Twitch has been an exceptionally crazy place over the last few months. Our remit has always been about bringing communities of like-minded people together. Right now so many people feel displaced or lonely so Twitch is a natural home for people. It operates virtually and over a wide range of interests. Twitch was already on fire and now it’s really taken off.

Twitch has been an exceptionally crazy place over the last few months. Our remit has always been about bringing communities of like-minded people together. Right now so many people feel displaced or lonely so Twitch is a natural home for people. It operates virtually and over a wide range of interests. Twitch was already on fire and now it’s really taken off.

Monica Rustgi

VP Marketing, Budweiser

This is not a time to advertise. This is a time to provide utility, entertainment and value. People want a little sense of joy. It has to be people-centric and not me-centric. It’s really the ethos of how Budweiser did marketing before but now it’s uber-heightened. I sincerely hope this transforms the way we all think of marketing going forward.

This is not a time to advertise. This is a time to provide utility, entertainment and value. People want a little sense of joy. It has to be people-centric and not me-centric. It’s really the ethos of how Budweiser did marketing before but now it’s uber-heightened. I sincerely hope this transforms the way we all think of marketing going forward.

Gail Tifford

Chief Brand Officer, WW International

I really encourage more marketers to think less about selling, and more about serving. I feel fortunate to work for a company that believes in the mantra: if you invest in the ROI of human equity, you will see the ROI of financial equity.

I really encourage more marketers to think less about selling, and more about serving. I feel fortunate to work for a company that believes in the mantra: if you invest in the ROI of human equity, you will see the ROI of financial equity.

Melissa Grady

Chief Marketing Officer, Cadillac

Tone is key right now. Everyone in the world is personally panicking. There’s a desperate need for reassurance, and lots of brands are stepping up to the plate. At Cadillac, I’m proud that we moved quickly to strike the right tone, but now we’re moving to the next phase of this. We need to move towards recovery, and find moments of joy again.

Tone is key right now. Everyone in the world is personally panicking. There’s a desperate need for reassurance, and lots of brands are stepping up to the plate. At Cadillac, I’m proud that we moved quickly to strike the right tone, but now we’re moving to the next phase of this. We need to move towards recovery, and find moments of joy again.

Shawn Johnson East

Olympic Gold Medalist

We make sure that we only endorse products that we love. If we were to lose the trust that we have with our community, we’d lose our platform. It’s our duty to lead with authenticity always.

We make sure that we only endorse products that we love. If we were to lose the trust that we have with our community, we’d lose our platform. It’s our duty to lead with authenticity always.

Sandro Roco

Founder, Sanzo

The fun of this world is the storytelling. What’s important is that you have the north star of what your brand's values are and the data to back it up. Sparkling water feels like an accessible medium to tell stories. We have distinctive Asian inspiration, but we’re also trying to reflect what is already happening in pop culture. We're operating with more intention. Thats the future of food & beverage. The new brands that come out with more substance will really rise up. My hope is that the real stewards will have more opportunities to shine.

The fun of this world is the storytelling. What’s important is that you have the north star of what your brand's values are and the data to back it up. Sparkling water feels like an accessible medium to tell stories. We have distinctive Asian inspiration, but we’re also trying to reflect what is already happening in pop culture. We're operating with more intention. Thats the future of food & beverage. The new brands that come out with more substance will really rise up. My hope is that the real stewards will have more opportunities to shine.

April Siler

CEO, 8Greens

The current media climate has taught us that we can’t rely on just one source of media. In my opinion, small businesses are the new media - they’re the ones influencing their community and they have a trustworthy platform. We’re really focused on how we can partner with small businesses in local communities to get our product out there.

The current media climate has taught us that we can’t rely on just one source of media. In my opinion, small businesses are the new media - they’re the ones influencing their community and they have a trustworthy platform. We’re really focused on how we can partner with small businesses in local communities to get our product out there.

Chris Hunter

Founder & CEO, Koia

When you tap into someone's authentic audience and they are authentically interested in your product, that’s the perfect fit. The most exciting partnerships are directly with the consumers. What better person than the one who is buying and drinking your product anyway? We’re really proud and excited about our newly launched loyalty program. These members tell us exactly where they shop and can bring opportunities to us, so it’s become really mutually beneficial.

When you tap into someone's authentic audience and they are authentically interested in your product, that’s the perfect fit. The most exciting partnerships are directly with the consumers. What better person than the one who is buying and drinking your product anyway? We’re really proud and excited about our newly launched loyalty program. These members tell us exactly where they shop and can bring opportunities to us, so it’s become really mutually beneficial.

Jennifer Mennes

North America Media Director, Mondelēz International

At Mondelez, our mission is to bring joy. Oreo’s purpose is about filling the world with playful moments. In a time when there is tension when you don't feel playful, how can we bring playfulness back? It’s a negative world and people are feeling the weight. It's critical for us to bring that positivity to our consumers. It's causing us to be agile, and we're focused on bringing solutions to consumers.

At Mondelez, our mission is to bring joy. Oreo’s purpose is about filling the world with playful moments. In a time when there is tension when you don't feel playful, how can we bring playfulness back? It’s a negative world and people are feeling the weight. It's critical for us to bring that positivity to our consumers. It's causing us to be agile, and we're focused on bringing solutions to consumers.

Chris Hollander

Chief Marketing Officer, Panera Bread

In challenging times, the most important thing for a company to do is go back to your mission and let that lead your North star. We want to make sure that everyone has access to good eating. We think good eating brings out the best in all of us, and it’s more than just the food you eat: It’s how you eat it, where you eat it, what you know about the food and where it comes from. In Panera’s case, we say ‘Leave feeling better than you came in,’ and that implies a dining-in experience. Now, if we want to make good eating available for all, it’s about making it available safely and stress free. We’re doubling down on what that means in a pandemic, and a lot of our actions have stemmed directly from that belief.

In challenging times, the most important thing for a company to do is go back to your mission and let that lead your North star. We want to make sure that everyone has access to good eating. We think good eating brings out the best in all of us, and it’s more than just the food you eat: It’s how you eat it, where you eat it, what you know about the food and where it comes from. In Panera’s case, we say ‘Leave feeling better than you came in,’ and that implies a dining-in experience. Now, if we want to make good eating available for all, it’s about making it available safely and stress free. We’re doubling down on what that means in a pandemic, and a lot of our actions have stemmed directly from that belief.

Randy Goldberg

CBO and Co-Founder, Bombas

Our marketing strategy has always been an even split between product-focused and mission-focused, and creating a place for those two concepts to intersect. It’s paramount to understand what part your company should be playing right now and it’s a tight-rope that we’re all walking between conveying empathy and sensitivity, but also providing consumers with what they want and expect from your brand.

Our marketing strategy has always been an even split between product-focused and mission-focused, and creating a place for those two concepts to intersect. It’s paramount to understand what part your company should be playing right now and it’s a tight-rope that we’re all walking between conveying empathy and sensitivity, but also providing consumers with what they want and expect from your brand.

Elizabeth Rutledge

Chief Marketing Officer, American Express

This crisis certainly has reminded me how important shared experiences are and I truly believe they’re going to come back. Right now we have to reimagine them. We have to figure out where our customers are and what their needs are, whether it’s thinking about virtual conferences or live experiences that follow social distancing principles. We’re actually executing and testing on those ideas as we speak. Whether it's live streaming theater productions, holding virtual office hours or events for our business customers who need so much help, we've had to think differently. I think you'll see some of these shifts continuing even as the shelter in place restrictions are being lifted across the globe. You have to adapt, and that's what we're doing.

This crisis certainly has reminded me how important shared experiences are and I truly believe they’re going to come back. Right now we have to reimagine them. We have to figure out where our customers are and what their needs are, whether it’s thinking about virtual conferences or live experiences that follow social distancing principles. We’re actually executing and testing on those ideas as we speak. Whether it's live streaming theater productions, holding virtual office hours or events for our business customers who need so much help, we've had to think differently. I think you'll see some of these shifts continuing even as the shelter in place restrictions are being lifted across the globe. You have to adapt, and that's what we're doing.

Kimberly Evans Paige

EVP, Chief Marketing Officer, BET Networks & Live Events, ViacomCBS

What we’re seeing now is other networks generating black content or content geared towards African Americans, but they can’t do just that. They too have to show up differently. We like to say ‘You can’t have our rhythm without our blues.’. When things happen we know we have to stand up. We often feel like if BET doesn’t stand up, who will? Even when the pandemic first broke out, none of it was a surprise to us. Literally in a weekend, we knew the severity and impact it was gonna have on our community. It wasn’t like ‘Let’s go report on it.’ It was, ‘Let’s go do something’. And that is BET - it has such an understanding and connection to the community. It never pauses to stand back. It says, ‘We’ve now gotta be at the frontline and help change outcomes.

What we’re seeing now is other networks generating black content or content geared towards African Americans, but they can’t do just that. They too have to show up differently. We like to say ‘You can’t have our rhythm without our blues.’. When things happen we know we have to stand up. We often feel like if BET doesn’t stand up, who will? Even when the pandemic first broke out, none of it was a surprise to us. Literally in a weekend, we knew the severity and impact it was gonna have on our community. It wasn’t like ‘Let’s go report on it.’ It was, ‘Let’s go do something’. And that is BET - it has such an understanding and connection to the community. It never pauses to stand back. It says, ‘We’ve now gotta be at the frontline and help change outcomes.

Jeanine D. Liburd

Chief Social Impact and Communications Officer, BET Networks, ViacomCBS

There's two movements happening. There's one in the streets and there's the one in the corporate boardrooms.

There's two movements happening. There's one in the streets and there's the one in the corporate boardrooms.

Kory Marchisotto

Chief Marketing Officer, e.l.f. Cosmetics

Brands need to adopt an “evolve or die” mentality. e.l.f chooses to evolve and constantly adjust to fit our ever-growing consumers needs. If you’re treating this time period as “business as usual”, you are doing this all wrong. Everything is different - the ways that we’re talking to our consumers, the products we’re pushing, the messaging we’re using - everything. The best marketers are servants to their audience and that’s really what we do here. We are a brand of the people, by the people, for the people.

Brands need to adopt an “evolve or die” mentality. e.l.f chooses to evolve and constantly adjust to fit our ever-growing consumers needs. If you’re treating this time period as “business as usual”, you are doing this all wrong. Everything is different - the ways that we’re talking to our consumers, the products we’re pushing, the messaging we’re using - everything. The best marketers are servants to their audience and that’s really what we do here. We are a brand of the people, by the people, for the people.

Tim Ellis

EVP Chief Marketing Officer, NFL

It’s important to get the balance right between corporate responsibility and providing the escapism that people look to sports for. At what point do you turn off the entertainment and whole-heartedly focus on these issues and play your role? Our focus has been on listening, learning and evolving. We’ve been listening carefully to our fans and employees to help determine how to deliver the best message by incorporating our intention with the right tone. It’s easy to say “actions speak louder than words” but words do matter. It’s important to support our communities and speak out clearly. It matters how you say it, when you say it and how loudly - and combining those words with great actions to back them up.

It’s important to get the balance right between corporate responsibility and providing the escapism that people look to sports for. At what point do you turn off the entertainment and whole-heartedly focus on these issues and play your role? Our focus has been on listening, learning and evolving. We’ve been listening carefully to our fans and employees to help determine how to deliver the best message by incorporating our intention with the right tone. It’s easy to say “actions speak louder than words” but words do matter. It’s important to support our communities and speak out clearly. It matters how you say it, when you say it and how loudly - and combining those words with great actions to back them up.

Lockie Andrews

Chief Information Officer & Chief Digital Officer, UNTUCKit

Data is the new oil, and oil is only useful when it’s refined. We’re focused on breaking through the silos. Having a 360 degree view of your customer is paramount. Our goal is to have real relationships with our customers. We want to make sure we’re giving our customer the experience they want to have.

Data is the new oil, and oil is only useful when it’s refined. We’re focused on breaking through the silos. Having a 360 degree view of your customer is paramount. Our goal is to have real relationships with our customers. We want to make sure we’re giving our customer the experience they want to have.

Frank Cooper

Chief Marketing Officer, BlackRock

As a brand, you have to look outside first - if the world is changing outside at a rate that is faster than the rate you’re changing inside, you have a problem. You play a role in culture as a brand and that's value but the real value is adding value to your community and those around you. At the end of the day, people are asking: are you serving me in a way that is meaningful to my life? If you want to really rise up to a brand status, you have to play and understand that cultural space.

As a brand, you have to look outside first - if the world is changing outside at a rate that is faster than the rate you’re changing inside, you have a problem. You play a role in culture as a brand and that's value but the real value is adding value to your community and those around you. At the end of the day, people are asking: are you serving me in a way that is meaningful to my life? If you want to really rise up to a brand status, you have to play and understand that cultural space.

Tiana Conley

Vice President, Global Brands, Kellogg's

We do not have a supply issue when it comes to black talent. We have a demand issue. The talent is there if we choose to see it and choose to promote it. We have to treat this as a strategic imperative - we have to track, measure and penalize it the same as we would for any other business goal. Are you brave enough and do you deserve to lead a company if you can’t make these initiatives a priority? If you don’t have a plan to win with black and brown consumers, you don’t have a winning plan.

We do not have a supply issue when it comes to black talent. We have a demand issue. The talent is there if we choose to see it and choose to promote it. We have to treat this as a strategic imperative - we have to track, measure and penalize it the same as we would for any other business goal. Are you brave enough and do you deserve to lead a company if you can’t make these initiatives a priority? If you don’t have a plan to win with black and brown consumers, you don’t have a winning plan.

Stéphane de La Faverie

Global Brand President, The Estée Lauder Companies

Our Beautiful Together campaign came from the amazing creativity from our team on lockdown. We wanted to acknowledge what was going on, and to show the world that things will go back to a new normal, and that new normal will be beautiful, filled with empathy. Our message was not about the product but about living together with empathy and having optimism that things will go back to normal.

Our Beautiful Together campaign came from the amazing creativity from our team on lockdown. We wanted to acknowledge what was going on, and to show the world that things will go back to a new normal, and that new normal will be beautiful, filled with empathy. Our message was not about the product but about living together with empathy and having optimism that things will go back to normal.

Rob Master

VP of Media & Digital Engagement, Unilever

We need to stop talking and start doing - we need more diverse voices in the room. It’s the right thing to do as a human being but it’s also the right thing to do from a business perspective because we need to have every voice in our company to speak to all of our consumers.

We need to stop talking and start doing - we need more diverse voices in the room. It’s the right thing to do as a human being but it’s also the right thing to do from a business perspective because we need to have every voice in our company to speak to all of our consumers.

Dennis Quaid

Actor/Podcaster, The Dennaissance

Podcasting is a great way for brands to get their messaging and products out to people. It’s still a hazy area though; I equate podcasts to the FM radio progression. It’s an emerging market and nobody quite knows where it’s headed. For us, it’s about music, telling stories and entertaining people. We’re here to do something different and be disruptive.

Podcasting is a great way for brands to get their messaging and products out to people. It’s still a hazy area though; I equate podcasts to the FM radio progression. It’s an emerging market and nobody quite knows where it’s headed. For us, it’s about music, telling stories and entertaining people. We’re here to do something different and be disruptive.

Patrick McLean

SVP & Chief Marketing Officer, Walgreens

The omni-channel nature of how people interact with brands is here to stay. It was already happening. The expectation that ‘I can do business with your brand on my terms’, whether that be drive-thru or curbside pickup, these shifts will complement the future of retail experiences. The role that brands like ours will play in the future is creating a multi touch option to be able to access our products and services.

The omni-channel nature of how people interact with brands is here to stay. It was already happening. The expectation that ‘I can do business with your brand on my terms’, whether that be drive-thru or curbside pickup, these shifts will complement the future of retail experiences. The role that brands like ours will play in the future is creating a multi touch option to be able to access our products and services.

Fernando Machado

Global Chief Marketing Officer, Burger King

My goal is to foster a culture that values creativity. We have a strong marketing team and strong creative partners. We’re the type of client that will push our partners to make big ideas happen. The influencing aspect is key. A huge part of why we get recognition is because we can get ideas out the door that elsewhere, people would struggle, and maybe give up. Over time people started to understand that creativity matters and can be a source of competitive advantage.

My goal is to foster a culture that values creativity. We have a strong marketing team and strong creative partners. We’re the type of client that will push our partners to make big ideas happen. The influencing aspect is key. A huge part of why we get recognition is because we can get ideas out the door that elsewhere, people would struggle, and maybe give up. Over time people started to understand that creativity matters and can be a source of competitive advantage.

Esi Eggleston Bracey

EVP & COO NA Beauty and Personal Care, Unilever

I vividly remember early on in my career attending a diversity training session where a woman explained to me, ‘When you go into an environment that’s not diverse, you adapt to survive.’ And I had this ‘Aha!’moment like, ‘Oh my God, that’s exactly what I’m doing.’ It was out of that I decided to do something different. If I’m a champion of diversity, I have to put my money where my mouth is, even if it’s uncomfortable.’ I took the perm out of my hair, I started talking about my manicures and being a person of color who was young and female. And from that I was able to make an impact and get more promotions and have a personal experience where I learned that it really does matter when you bring your whole self to the workplace.

I vividly remember early on in my career attending a diversity training session where a woman explained to me, ‘When you go into an environment that’s not diverse, you adapt to survive.’ And I had this ‘Aha!’moment like, ‘Oh my God, that’s exactly what I’m doing.’ It was out of that I decided to do something different. If I’m a champion of diversity, I have to put my money where my mouth is, even if it’s uncomfortable.’ I took the perm out of my hair, I started talking about my manicures and being a person of color who was young and female. And from that I was able to make an impact and get more promotions and have a personal experience where I learned that it really does matter when you bring your whole self to the workplace.

Matthew Fantazier

Head of Marketing, US Baby Brands, Johnson & Johnson

Influence is real. Dr. Fauci is an influencer. He may not be on Instagram, but he is an influencer. We have to broaden our view of who is an influencer today. It could be a mom providing helpful info about what it’s like to have a baby right now in the hospital. That’s the type of information people are looking for.

Influence is real. Dr. Fauci is an influencer. He may not be on Instagram, but he is an influencer. We have to broaden our view of who is an influencer today. It could be a mom providing helpful info about what it’s like to have a baby right now in the hospital. That’s the type of information people are looking for.

Jocelin Schultz

Director, Head of Digital, North America, Consumer Health, Johnson & Johnson

How do we sell to our consumers and meet their needs now? Where people are putting their trust has evolved rapidly. People are looking for science, fact-based information. People are looking for entertainment. People are looking for connectivity. What Johnson & Johnson can provide as a brand right now goes far beyond our products.

How do we sell to our consumers and meet their needs now? Where people are putting their trust has evolved rapidly. People are looking for science, fact-based information. People are looking for entertainment. People are looking for connectivity. What Johnson & Johnson can provide as a brand right now goes far beyond our products.

Neena Graham

Senior Director-Marketing Analytics & Personalization, Total Wine & More

One unexpected benefit of this period has been that we introduced a lot of people to our digital presence who didn’t know about it before. Our job going forward will be to keep them engaged in a meaningful way.

One unexpected benefit of this period has been that we introduced a lot of people to our digital presence who didn’t know about it before. Our job going forward will be to keep them engaged in a meaningful way.

David Bakey

VP, Direct to Consumer, Harry's, Inc.

It may be easier for DTC companies to launch now, but there’s so much more competition in the space. We have to do a lot more than we did five years ago - to stand out, to capture attention and to continue raising the bar for consumer experience.

It may be easier for DTC companies to launch now, but there’s so much more competition in the space. We have to do a lot more than we did five years ago - to stand out, to capture attention and to continue raising the bar for consumer experience.

Mayur Gupta

Chief Marketing Officer, Freshly

Sometimes in the past we have indexed on pure performance marketing. COVID has shaken us in a good way. If there’s one benefit, it’s taken marketing back to its roots. We’ve adjusted all of our messaging to bring a lot more empathy to it.

Sometimes in the past we have indexed on pure performance marketing. COVID has shaken us in a good way. If there’s one benefit, it’s taken marketing back to its roots. We’ve adjusted all of our messaging to bring a lot more empathy to it.

Sabrina Callahan

Sr. Director, Brand & Social Marketing, Sam’s Club

Internally, there’s been a large sense of understanding, flexibility, and support from the team when it comes to working in this new normal. It’s inspiring to see how people step up in the face of adversity. We acknowledge that we’re all doing the best we can given the circumstances, and we’re in this together. At the end of the day, it’s unified our team more than ever in this very authentic and altruistic way.

Internally, there’s been a large sense of understanding, flexibility, and support from the team when it comes to working in this new normal. It’s inspiring to see how people step up in the face of adversity. We acknowledge that we’re all doing the best we can given the circumstances, and we’re in this together. At the end of the day, it’s unified our team more than ever in this very authentic and altruistic way.

Scott Nelson

VP Marketing, Panera Bread

For us, telling the stories of our delivery drivers is important to us. They are the food first responders, delivering food to wherever it needs to go. #FromOneNeighborToAnother is about shining a light on the amazing, courageous heroes that are delivering food when no one else is outside.

For us, telling the stories of our delivery drivers is important to us. They are the food first responders, delivering food to wherever it needs to go. #FromOneNeighborToAnother is about shining a light on the amazing, courageous heroes that are delivering food when no one else is outside.

Paul Gelb

Head of Digital Activation & Investment, Bayer

Our company has historically been a very collaborative culture. Looking at data and science has always been at the core of our DNA.

Our company has historically been a very collaborative culture. Looking at data and science has always been at the core of our DNA.

Ivonne Kinser

Head of Digital Marketing, Avocados From Mexico

Innovation with a purpose is leveraging technology to solve problems that everyone has.

Innovation with a purpose is leveraging technology to solve problems that everyone has.

Ashley Travis

KFC Global Director, Digital Strategy, Yum! Brands

The experiences that we create with customers now will hold true as our new normal sinks in. We have to ask ourselves: How do we continue to ensure that we’re bringing our brand to life?

The experiences that we create with customers now will hold true as our new normal sinks in. We have to ask ourselves: How do we continue to ensure that we’re bringing our brand to life?

Scott Bishoff

Vice President, Media, 20th Century Studios

The future of media is about really listening to consumers, and not listening to ourselves. The more we listen to consumers, the more effective we are.

The future of media is about really listening to consumers, and not listening to ourselves. The more we listen to consumers, the more effective we are.

Alicia Tillman

Chief Marketing Officer

SAP was founded with a clear purpose: to help the world run better and make people’s lives better. Every company in the world was founded with the belief that it could change something, make something better and do it in a new way. Lead with your North Star right now. Lead with your purpose.

SAP was founded with a clear purpose: to help the world run better and make people’s lives better. Every company in the world was founded with the belief that it could change something, make something better and do it in a new way. Lead with your North Star right now. Lead with your purpose.

Shelley Bransten

Corporate Vice President, Retail & Consumer Goods

Brands need to navigate the now, plan the comeback and help shape the new normal. No one knows what the playbook for post-COVID will look like, but the evolution of products and services to appeal to customers' changing needs will be critical. Those brands who have laid down the digital tracks will be able to pivot easier. Great brands, great products and great experiences still matter so I know retail will continue to exist in the new normal.

Brands need to navigate the now, plan the comeback and help shape the new normal. No one knows what the playbook for post-COVID will look like, but the evolution of products and services to appeal to customers' changing needs will be critical. Those brands who have laid down the digital tracks will be able to pivot easier. Great brands, great products and great experiences still matter so I know retail will continue to exist in the new normal.

John Starkweather

Associate Vice President, Marketing

Now is the reckoning for brands that didn't invest adequately in the e-commerce space. Those that have simple, usable platforms will slingshot forward and secure those multi-channel wins. If you don't diversify into the digital space, it might be too late and it will certainly be much harder. The best opportunity for marketers is just an incredible laser-focus on customer needs. When you're solving those needs and answering those questions, that's where you gain relevancy.

Now is the reckoning for brands that didn't invest adequately in the e-commerce space. Those that have simple, usable platforms will slingshot forward and secure those multi-channel wins. If you don't diversify into the digital space, it might be too late and it will certainly be much harder. The best opportunity for marketers is just an incredible laser-focus on customer needs. When you're solving those needs and answering those questions, that's where you gain relevancy.